SmartHub also has some additional features that we look forward to releasing in the future. When Belmont Light converted billing systems in October of 2016, we launched two customer portals, SmartHub and Invoice Cloud. 0 Followers, 17 Following, 0 Posts - See Instagram photos and videos from Belmont Lights (@belmontlights) Belmont’s products have long been recognized for their durability and longevity, all the while helping you practise dentistry efficiently. Belmont Light is proud to offer our customers a range of energy solutions to help you manage your home energy use in the way that best fits your lifestyle. Invoice Cloud was originally intended to be the payment processing company for the entire Town of Belmont. This feature does not allow customers to store payment information or setup autopay. While fixing one issue, a new issue is created. Features like linking accounts will only have to be performed in once. Residents will only have one site to sign into to assist with all their self-help need. Join Facebook to connect with Belmont Light and others you may know. You will need your billing account number, the last name (or business name) on the account, and a valid email address. Paperless customers will receive an email stating their bill is available. We do not have an exact time of when the payment functionality will be turned on in SmartHub. Payment will post to customers’ accounts in real time, verse a 24-hour delay. Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. While we cannot predict the future, it is safe to say that this will not be the case. The detailed payment history that lived in Invoice Cloud will not be migrated to SmartHub. Will my payment history from Invoice Cloud exist in SmartHub? Yes. We now have an online bank exchange with Mastercard. It is not a requirement to receive service, bills, or make payments. The monthly payment for a recurring service that is automatically deducted from a checking account or charged to a credit card. Please note, customer service does not accept credit card in person or over the phone. As a result, many features that are normally available in the Invoice Cloud platform did not work properly. After August, SmartHub will also be used for making online payments via Credit Cards and Bank accounts. This will remove this account from your registered account list. In 2021, resolve to be more energy efficient. Can I schedule a one-time payment in advance? Why did we have two portals in the first place? When can I see my most recent bill in SmartHub? In the future we are looking to build on current features we offer though SmartHub to provide residents with the best customer experience possible. Why should I believe my user experience will be better with SmartHub only? Questions? Belmont Light has many ways to help: Start with a FREE remote home energy assessment or do a self assessment on your home through https://buff.ly/383d7Li Check out https://buff.ly/3jQTTeY to view our available rebates on ENERGY STAR home devices. Log In Yes, customers can sign up for paperless billing from our customer portal, SmartHub. For more information around these laws, please go to Belmont Light’s Public Records Request page. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. in case of an emergency please call 911.Please be aware that our SMS We also want to acknowledge making changes to our process can be inconvenience for our customers who are not having issues. Write your account number on the memo field of the check. This may change in the future. If you have a question that you do not see listed, please visit the Contact Us page. Stepless light intensity can be adjusted to fit operatory ambient light conditions. If you have any problems when texting us, please call us Use today’s date. What do the color codes represent on the mobile application My Usage screen? Please note: if you want all your accounts paperless, you have to select this option for each account. Are Belmont Light and SmartHub PCI compliant? Unfortunately, due to PCI Compliance laws and technical reasons, your data will not automatically be transferred from Invoice Cloud to SmartHub. We also accept payments on their behalf. NISC offer other fully integrated products that we are utilizing throughout our entire operation. The combination of price and quality makes Belmont a great value. Do I have to sign up for SmartHub to pay a bill online? Yes, the current limit is $1,000. Does Belmont Light accept payments for the Water/Sewer Department? The Peak Rewards Program is now Connected Homes. Who should I contact if I have technical questions about SmartHub? Is it possible to schedule a mailing address update for a date in the future? Yes. Yes. From here, you have the ability to view bills for each month. I spend my winters in a warmer climate, can I have my bills forwarded to a seasonal address? Contact us at 617-993-2837 or energyresources@belmontlight.com. How can I view my bill if I go paperless? Call our customer service department (617-993-2800) to setup seasonal billing. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. The number is 833-890-7731. If you are a new customer and haven’t received a bill yet, you will have to wait to receive your first bill to sign up for SmartHub. No. One that would directly affect this process is the use our billing and mailroom services. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Why sign up for SmartHub if I am not making Online Payments? messaging service is only monitored between the hours of 8-4 Trash Pickup Delayed from 12/17/2020 to 12/18/2020 » Trash and Recycling will not be picked up on Thursday, December 17, 2020, due to the incoming storm. This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it. Unfortunately, we had issues with the integration between Invoice Cloud and our billing software. Click here for Belmont Light’s Twitter page. Please call Belmont Light’s customer service department at 617-993-2800. I am having technical issues with SmartHub, who should I contact? Yes, you can schedule future one-time payments. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. If you just enrolled for autopay, your first payment deduction will begin in the following month. This will be a onetime process if you chose to save your payment information in SmartHub. When reporting an outage we are When you receive the email, click the login link and use the temporary password. Bills should be available the day after the bill is generated. Find Belmont Light by location or name and Confirm. See more of Belmont Light on Facebook. On this screen you can add an account by clicking the add account button. Can I removed accounts linked to my profile on SmartHub? Customers can access an electronic copy of their previous 3 years bill on SmartHub. Your new account number is available at the top of your electric bill. Once logged in, go to the Billing & Payments tab. This process is done manually in house. You can sign up with either a bank account or a credit card. For more difficult items we might have to research and get back to you. The colors represent a visual indication of your usage. When filling out a check, please use Blue or Black ink. It may take longer for these payments to post to your account. SmartHub keeps a record of the past three years of your bill history. The City of Belmont acknowledges the Noongar Nation and specifically the Whadjuk people as the Traditional Custodians of this land and we pay our respects to Elders, past and present. In order to use your credit card, you will either have to pay online via SmartHub, or over an IVR (Interactive Voice Response) at 833-890-7731. Belmont is geographically separated from the Geelong central business district by the Barwon River.The suburb is primarily residential, with some light industry along Barwon Heads Road. From here click on the Update My Paperless Setting on the left navigation bar. Companies that are not PCI complaint could be placing card holder’s data at greater risk of being compromised. Any payment information stored in Invoice Cloud, including autopayment information, will have to be reentered into SmartHub. What is the recommended screen resolution for SmartHub on the web? Yes. Post-switch, Belmont Light customers will only have to login to SmartHub to complete any of these activities. Instead many residents are confused and rightfully frustrated with the current setup and process. We only provide information in accordance with Massachusetts Public Record Laws on public records request. This may be subject to change. As part of our mission to provide low cost, high quality service, we are committed to providing you with the tools you need to conserve energy, save money, and reduce your environmental impact. Many customers have been vocal about their horrible experience with the current setup. No. Go to the My Profile tab. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. Customer can sign up for SmartHub after they have received a copy of their first bill. Customers can view a copy of their bills on SmartHub, even if you are not signed up for paperless billing. Stepless control of light intensity between 3,100 and 28,000 Lux; Composite Curing Safe Mode (at 4,300 Lux) 85x155mm light pattern at 650mm focal distance; Pole lengths include 100cm (standard) and 150cm (optional). The majority of major banks are part of this program. No, there is discount or credit offered for going paperless. These additional questions tend to frustrate customers as they can come off as worthless, but a require to ensure we are all on the same page. Click here for Belmont Light’s Facebook page. Click here for Belmont Light’s Twitter page. If you already signed up for SmartHub, you are a head of the game. Light Bulb, 12 VAC 55 Watt (A-dec® #041.513.00) H-3 Bulb Type; 12 Volt AC / 55 watt; Jason M., Dental Equipment Consultant. Click here to make a one-time payment through SmartHub Pay Now. Basic payment information that currently lives in SmartHub today will be available. Belmont Light’s customer service staff will not accept credit cards in person or over the phone. (message and data rates may apply) with all the necessary information: I’ve just enrolled in Autopay, when will my first payment be deducted? This means that the funds will be electronically transferred to us on a next day basis. No. Yes. This field is the legal amount field. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. Remember to write as legibly as possible. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Is there a discount or credit for going paperless? SmartHub is a fully integrated product offered by Belmont Light’s billing software, NISC. Click on the Bill History section. You can link and unlink accounts at any time. This may be a result from having the incorrect account # or name on account. Yes. Are there any requirements for writing a check? With over 100 years of service to the Belmont community, we at Belmont Light know there is nothing more important than helping our customers. Eddie Q., Equipment Dealer. This is a fully integrated product, that allows many additional features besides payment processing. Some issues might be quick, and we can solve over the phone. A well-known name in dental equipment, Belmont offers a solid product at a competitive price. To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. When will I see my payment posted on my account in SmartHub? Belmont LED dental lights produce cool, natural light with high color rendering performance, for correct tooth shade matching and for differentiation of soft tissue. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. You will be prompted to enter your account number, last name, and email address. Belmont Light does not sell or share any customer data to any 3rd party vendors. Twitch is the world's leading video platform and community for gamers. Checks – Checks are accepted at both customer service windows, plus the drop box outside both locations. Yes, we accept Discover, Mastercard and Visa. Name, address, outage information. Customers can sign up for autopay through our online customer portal SmartHub. In order to keep Invoice Cloud, these services would have to switch to switch company. The function has a few limitations. Belmont Clesta Light Bulb 24V 60W Black Tip 24 Volt / 60 Watt Black Tip; Fits all Belmont Clesta Lights (Belmont 501074) Price: Login to view price. Some smaller banks may not participate in this program. DO NOT try to access SmartHub through the Safari browser as it cannot support the login. When trouble shooting issues with customers over the phone, Customer Service Representatives will not have gone through the additional line of questioning to figure out which portal the customer is having trouble with. We are consistently looking for ways to give back to our neighbors to make sure that Belmont remains a great place to live and work. Banks will only process a check for the value written here, not the numeric amount in the box. From here, you can print or save the bill. Click here to set up ongoing online payments through the SmartHub customer portal. Why? Our goal is to offer an easier payment experience for our customers. I am not seeing all my accounts then I log on. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. encouraging customers to send us imagery of any damages, infrastructure This will help reduce many of the issues our customers and staff have experienced over the last 2-3 years. The map above displays any work, outages, or other events currently happening in Belmont. Change your password and choose Continue to access the SmartHub app. How can I fix this? Previous integration issues between our Billing software and Invoice Cloud will be a thing of the past. I am located near Northampton in the heart of the Northamptonshire countryside at my discreet studio. Autopay deducts your payment on the due date of you bill. At this time SmartHub does not have the functionally to register more than one customer. All payment methods available for Light bills are also available for Water/Sewer bills. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month. From here click on the Manage My Registered Accounts. Happy New Year from Belmont Light! Once the switch is made, customers will not have access to the Invoice Cloud portal. Below is a breakdown of how each form of payment is accepted: Yes. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. The idea was residents would have one place where they could go to make payments for any/all services related to the Town of Belmont. Since SmartHub is fully integrated with our billing software the exchange of data will be smoother. You can set up a one-time payment that is schedule to pay on a future date of your choosing. Additional information will be provided on how to use the payment feature in SmartHub. Make sure the written amount is correct. If you are experiencing technical issues with SmartHub, you can get in touch with our customer service staff. My SmartHub account is locked out, how do I unlock it? If this is an EMERGENCY please call 617.993.2800—do not fill out form! From here click on the Manage My Registered Accounts. Could we have just accepted payments in SmartHub from day one? We accept cash, checks and credit cards. Utilizing this feature should prevent the issues we experienced due to custom integration. We just switched from Bill Trust to Invoice Cloud 3 years ago, is this going to be the new norm? Monday—Friday. This process is done by our customer service reps. We may have to reach out to you with follow up questions provided from our vendor to fully understand the situation and troubleshoot. You may also call Customer Service to request your account number. I have forgot my SmartHub password, how can I reset? Those features require customers to be signed into SmartHub to utilize. Customers can pay by bank account or with a Credit Card with this service. Will I be able to add my payment information to SmartHub at 12am on September 9th? Your payment should update your account right away. Click on a topic below to read more. Invoice Cloud is where customers can make online payments. We were attempting to use both products to perform in a matter they were not created to support. Customer who try and setup features like E-billing will not mistakenly try in the incorrect portal. View the profiles of people named Belmont Light. Supporting one customer portal will help reduce confusion for both customers and staff. Thank you! Belmont Light previously had two separate customer portals; SmartHub, where customers can go to see their monthly bills and check their usage, and Invoice Cloud, where customers could make online payments. Can I keep making payments through Invoice Cloud, after the switch date? It has become apparent we need to start collecting payments in SmartHub to achieve the user experience we desire for our customers. Credit Cards- Either online through SmartHub, or an IVR (Interactive Voice Response) to accept payments over the phone (833-890-7731). Despite our best efforts, our customer experience was well below satisfactory. I am a ‘lifestyle’ disciplinarian, however this site is dedicated to my professional activities. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Enter your account information and choose Submit. Visit our SmartHub page for more information. Belmont Light does the billing for the Water/Sewer department. SmartHub is an area where customer can go online and see their account information, usage history, view bill images, and sign up for e-billing. Are you leaving on vacations and won’t be around to make a payment when your funds become available in your bank account? There are 41 public power utilities in Massachusetts, serving 400,000 homes, business, and community buildings. If I had payment information stored in Invoice Cloud, will it be automatically transferred to SmartHub? Yes, but only with a bank account. The plan was customers would go to SmartHub to view their current bill. Maximum ceiling height 305cm in respect of a 100cm pole. Do not future date the check. You will need to fill out an application  and provide a copy of a voided check. On this screen you can add an account by clicking the add account button. By using SmartHub as our payment processor, many of the functionality issues customer are experiencing will disappear. Please call our customer service department at 617-993-2800, and we can assist you in unlocking your account. If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app. You may address me as Miss Belmont or simply Miss. NOTE for iPad users: if you are accessing SmartHub with an iPad, you must download and use the app to access your account. We also acknowledge all Aboriginal and Torres Strait Islander peoples living within the City of Belmont. If you currently pay your Bill online via Invoice Cloud, you will have to start doing so on SmartHub. REPORT A PROBLEM. yourself or others, take any unnecessary risks or infringe any laws and The functionality  will not be available to customers before start of business on Monday the 9th. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. This is because the account(s) you are not seeing are not linked to your SmartHub profile. SmartHub has a PayNow feature. This will allow customers to pay their invoice without signing into SmartHub. With the peace of mind of our 5-year manufacturer’s warranty, you can rest assured that your Belmont equipment will allow you to work in confidence for years to come. Belmont Light shared a post. The number is 833-890-7731. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks. Once you click on the view bill link, a new window will open with a copy of your bill. This is a required field and will control when this address is changed in our billing software. SmartHub is Belmont Lights customer account portal. Detailed payment information like how the payment was made (which Bank Account or Credit Card) will not be available. Belmont is a southern suburb of Geelong, Victoria, Australia.The name means "beautiful hill". Is there a limit on how much I can pay with a Credit Card? No, you do not have to sign up for SmartHub. Unfortunately, this is not how the integration between these platforms works. Yes, Belmont Light and SmartHub are PCI Complaint and have a yearly review process of our compliance with our credit card processor. A temporary password will be sent to the email address you provide. If you wish to make payment though SmartHub, you will just have to log in, and add/setup payment information. Enter your account information and choose Register. Timing delays with bills posting to Invoice Cloud, and payments appearing on SmartHub will stop. Depending on the type of issue you are experiencing, we may have to contact our vendor to resolve the problem. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. What information do I need to register on SmartHub? To unlink an account, go to the list of linked accounts. Please call Belmont Light’s customer service department 617-993-2800 so we can assist you. This will remove this account from your registered account list. Autopay will draft payment for your final bill. You can also mail payments to the address on the remittance portion of you bill . You can link and unlink accounts at any time. I’ve installed equipment in hundreds of offices. Then customers can update their paperless preference for each account that is linked to their profile. PN 8688 Light Bulb, 12 VAC 55 Watt. Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. For customers who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. To link your account, go to the My profile tab. It is best if customers try to add payment information Monday evening or Tuesday morning. Please tear off this portion of your bill and return it with your check. Once we have a proper solution, we will contact you and attempt to correct the issue. You will need to fill out an application and provide a copy of a voided check. Additional feature will be added to SmartHub over time. For issues preventing payment, your account will be noted and any charges that may normally occur for late payment will be adjusted. Does Belmont Light share any of my personal data with third parties? Green indicates average usage. To unlink an account, go to the list of linked accounts. Make the check out to Belmont Light, or Town of Belmont. Model Options: 301U LED post-mounted; 302C LED ceiling-mounted This would require custom integration and be a much larger undertaking. For more difficult issues, we made require your assistance in sending us screen shots of the problem which we can forward to 3rd party vendor to resolve. I frequently recommend Belmont for its price and functionality. Change your password and choose Confirm to access SmartHub. This resulted in numerous issues for both customers and staff. Any change to move anyway from collecting payments with SmartHub would require a change to our billing software. I am trying to register online, but I am running into technical issues and it’s not allowing me to register? To text an outage report please text your message to 1-617-993-6006 issues, and general community engagement. More payment detail to come. Saving payment information is an option not a requirement. Your account number will be on your bill. What if I am already signed up for SmartHub? From here they would click a payment link which would bring them to a 3rd party for just payment information. There is also no grantee it wouldn’t just shift the issues we are experiencing today to a different part of the process. Belmont Light has an entire suite of customer tools offered through SmartHub. Customer have the ability to view their account information and usage history. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Wait, there are two customer portals right now? The map above displays any work, outages, or other events currently happening in Belmont. SmartHub comes with built in functionality to accept payment that we are not currently using. You will see your balance due lessen by your payment amount after you have submitted your payment on SmartHub. E-Check/ACH – Customers also have the option of using their bank’s bill pay software and sending an electronic payment. This week is #PublicPowerWeek for Belmont Light and the over 2,000 community-owned electric utility companies across the country. Click here for Belmont Light’s Facebook page. We envisioned the functionality working similar to most online shopping carts where you can check out with 3rd parties like Apple Pay or PayPal. Also, having one customer portal should help reduce confusion with where different activities are performed. Discover, Mastercard and Visa are accepted credit card. PCI compliance help protects consumer’s card data. SmartHub is fully integrated with our billing software. I’d prefer not to sign up for SmartHub, can I still sign up for Autopay? Belmont Light has switched our online payment processor from Invoice Cloud to SmartHub. SmartHub is the product offered by our billing vendor NISC. This information will include, service type, payment date, and amount. All payment information will have to be added to SmartHub manually by customers. Click on the “Can’t access your account?” link on the SmartHub sign in page. 617-993-2800 to report your outage. At no time should you endanger Yes, while signed into SmartHub go to the My Profile tab. Currently in SmartHub, Customer can log-in view their Bill, usage History, updated account preference, sign up for E-bills, set notification preferences and Report Issues. Belmont Light has been a part of the Belmont community for over 100 years. We recognize numerous customers are constantly dealing with issues while trying to make payments online. We made various attempts working with our vendors to improve the process, with little luck. Download the app from the Apple App Store or the Google Play Store by searching for “SmartHub” (not case sensitive but must be all one word). New customer will only have to register for access once. Can I add additional users to my account in SmartHub? Customers can pay by bank account or with a Credit Card with this service. Our Customer Service team is here to listen to your questions, respond in a timely and professional manner, and do whatever it takes to assist with your electrical service needs. PCI compliance is enforced by the PCI Standards Council, and all businesses that store, process or transmit credit card data electronically are required to follow the compliance guidelines. Living within the City of Belmont it can not support the login link and unlink accounts any. 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