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Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. ConsumerAffairs - Contact Us Find the nearest USPS location by city and state or ZIP Code. Learn where to complain about a postal employee or facility. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. ConsumerAffairs is a private, non-governmental entity that empowers consumers by providing a forum for their reviews. Monday Friday 8 AM 8:30 PM ET In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. GBPCC Industry Contact: Timothy O'Connell. Consumer Assistance | Postal Regulatory Commission Learn where to complain about a postal employee or facility. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? If the document you are seeking is not available in our Document Library, please submit your FOIA request. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Mandatory fields are identified by an asterisk (*). BBB is here to help.. GBPCC USPS Contact: George Kippenhan . For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. Find the "TRS Telephone Numbers" section to get the specific number you need. Provides information from the Postal Service to customers on Postal policy and procedures. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Another option is to file a complaint with the Postal Service Consumer Affairs Office. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. Washington, D.C. 20268 I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. Consumer Affairs Office Locator | PostalPro Main Menu Mailing and Shipping Mailing Intelligent Mail Barcodes (IMb and IMcb) Full-Service Service Type Identifiers (STIDs) eInduction Seamless Acceptance Secure Destruction Enterprise Payment System (EPS) Mailing and Shipping Solutions Center Mailpiece Design Support Shipping Copyright 2023 USPS. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. If you do not wish to provide contact information, you may submit your complaint anonymously. How do I Navigate the Interactive Voice Response (IVR) System? - USPS NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Postal facilities are closed on federal holidays. If youd like to speak with a representative about another issue with your package, please call us. Contact PostalOne! I have gone to post office continuously to see if locks were changed and my keys available. What is the best way to contact the United States Postal Service? Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). i have done reports with **** police, better business bureau, post master and the local post office. Monday Friday 8 AM 8:30 PM ET As a matter of policy, BBB does not endorse any product, service or business. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Inspector General, Privacy Policy Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. With three agencies that have U.S. Call with questions about stamps or orders placed online through The Postal Store. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. To locate the post office nearest you: click here. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. She was friendly and helpful. I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. Ask a real person any government-related question for free. Resources | PostalPro - USPS Lost or undelivered mail? Here are the steps you can take Complaint About Mail Service Use the USPS website's Email Us form. When they in fact did not. This is why I am contacting the BBB.The ZIP code is *****. Are you serious? Consumer product and service complaints. Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline. 80 Main St. Westford MA 01886 . PostalPro Tools | PostalPro - USPS i do not know how to email. Major Account Manager. File an Online Complaint | Office of Inspector General OIG USPS - Contact PostalOne! Customer Care However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Accessibility Alert Postal Inspectors to the problem and prevent others from being victimized. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. BBB Business Profiles are subject to change at any time. Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) -. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. What next? BBB Business Profiles generally cover a three-year reporting period. Suite 200 Get email updates on the latest OIG news. i need some one to fix the **** in yuma **. They have no proof but close my claim. Visit: FAQ | USPS. LAST UPDATED: Consumer & Industry Contact (formerly Consumer Affairs) Office - USPS **** post office constantly marks my package a delivered when they weren't. The most common questions have to do with tracking packages or delayed delivery. 475 L Enfant Plaza SW Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name NATIONAL CONSUMER PROTECTION WEEK March 28, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts, 350,351,352,354,355,356,357,358,359,360,361,362,363, 364,365,366,367,368, 865, 870, 871, 872, 873, 874, 875, 877, 878, 879, 880, 881, 882, 883, 884, 280, 281, 282, 283, 284, 285, 287, 288, 289, 297, 850, 852, 853, 855, 856, 857, 859, 860, 863, 864, 716, 717, 718, 719, 720, 721, 722, 723, 724, 725, 726, 727, 728, 729, 210, 211, 212, 214, 215, 216, 217, 218, 219, 590, 591, 592, 593, 594, 595, 596, 597, 598, 599, 200, 202, 203, 204, 205, 206, 207, 208, 209, Baltimore, Capital, Northern Virginia, Richmond, Greater South Carolina, Mid-Carolinas, Greensboro, 604, 605, 609, 613, 614, 615, 616, 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