Back to commitment, you are committed to customer acquisition that's clear. He started a sales presentation, in which we were adamant we were not interested. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. Upon looking them up online, one was worse then the other. We bought on October 3, 2022 in Nuevo, Vallarta & got talked into being a part of the Ambassador Program at the very end after saying NO the entire time. Is this class action suit going forward? We will be going all over the internet to let everyone know to steer clear of purchasing ANYTHING with Vidanta properties because we feel we have been ripped off!!! We accepted since they said it would only take 90 minutes. There office customer service and accounting team have no record of this. Be careful of Vida vacation Club in Mexico. After about seven hours traveling we were met at the airport in Cancun by some saleswoman misrepresenting her intention. The cruise credits theyll incentivize you with are free but you have to pay a $1500 certificate redemption fee which is so sleazy and misleading. Clearly if Vida Vacations cares about their owners, they have the ability to remove or reduce the transfer fee in paragraph 6 to at least make it easier for us who where misguided, misrepresented and otherwise ripped off, get the balance of our money back by selling to another party. That club freedom is useless unless you are a millionaire. Take a look at these, maybe you found something of help: Its dishonest. You can see by the floor plan attached how they deceived us. I just found out that club freedom is another type of luxury timeshare with prices out of my pocket. Jeffrey and Pamela Golarz If they want us to be quiet they need to fix what they admit their sales team did to us. The company offers real estate interests in 15 resorts in Mexico. Claim it and get a lot of features. So for clarity, I asked the sales person, Darryl **, what locations were available at that price. I also asked why is it a problem? The sellers also told us that cirq do soleil will be giving entertainment next year. Ask for a standard contract to review while they are doodling. After hours and hours, again, to get out of there, we signed (stupid I know!). We paid My Vacation Broker $299 in advance and in all these years we never got a rental. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. Give me a break!!! If you buy a Grand Mayan unit (the previous owner has upgraded -- thus their Grand Mayan unit becomes available), you CANNOT upgrade to the Grand Luxxe (unless you agree to a Members Update Presentation). Now it would cost almost 400 dollars to liquidate it. Ms. Rose, Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. What we wound up with was a hotel unit and 50 HSI breakaway weeks. He brought it up on his computer and showed me dozens of places. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. Grupo Vidanta - Class action lawsuit - ComplaintsBoard.com She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. join me in another class action! Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. Ms. Rose I urge you to reconsider. Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. So I thought who would build all this, be able to attract a world class leader such as Curque and allow the sales teams to run wild and say whatever it takes, truth be damned. In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. What is Vida Vacations? Company Culture, Mission, Values Please assist me in this matter. A link has directed you to this review. Great employee treatment: We are so upset that we trusted them and now realize we should not have. The property is a beautiful 3000 acre Jurassic Park like resort. Welcome to personalized travel perfected. In my opinion this is a nice resort, unfortunately they are liars and thieves. As a matter of policy, BBB does not endorse any product, service or business. View all Vida Vacations reviews & complaints. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. Get buying tips about Timeshares delivered to your inbox. I was reading some articles about this fraudulent resort and they really helped me to understand a few more things. We purchased that day and decided to cancel 3 days later. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. After a short period of time trying to dissuade us. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. I was looking for some information about this resort and all their scam tactics, and i've found these articles that have a lot of info What we are disputing is how the contract was achieved, something that we've stated in each of our posting but something you refuse or can't address without admitting culpability. they recomended we call Global golf conections, in which I made two calls during the holidays. On Wednesday, the city voted . During the signing we found out that the Grand Mayan company did not sell our Club Intrawest as they led us to believe earlier and that it would cost 399 dollars to have another company to do it. This is done with full knowledge of Corporate Management as well as Ownership. Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. BBB Business Profiles generally cover a three-year reporting period. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. Needless to say, this did not and still has not happened though it's been over 6 weeks as of this writing. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. Thank you. Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees. We are committed to helping you understand the great value of acquiring a membership with us, as well as the significant benefits we offer our members. I am lodging my complaint here to raise awareness about whats going on at vida vacations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB reports on known marketplace practices. I now see that papers have information that goes against the the contract. The price was still expensive and we said no thanks. We went in person to request full refund and cancellation, of which we were declined. Can someone help or advise Our Destinations Vidanta Destinations If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Mine as well have put in down the garbage disposal. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. Vida Vacations offers its customers a global concierge surface to help travelers plan their travels across the world. With that package we are supposed to get 2 weeks per year at a maximum of $499 per week. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers. I am so disappointed in the whole experience. You may trade-in the RTU contract to purchase a deeded property, which means you need to spend a lot more money, the RTU equity that you would use to buy a condo cannot exceed 20% of the purchase price. Unfortunately I own a Mayan artifact of their deceptive past. This was over a month ago and we have heard nothing at all from the resort. the seller also wrote the rental rates on the sheets of paper that I took with me. Find out everything you need to know to maximize your custom membership and start enjoying a lifetime of one-of-a-kind moments. ConsumerAffairs is not a government agency. Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. Think I might be scam. View customer complaints of Vida Vacations, BBB helps resolve disputes with the services or products a business provides. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. The Fund promised a high rate of return, but the complaint alleges that it was hiding "serious weaknesses in the Funds's internal processes and procedures" This Reservation was given on Grand Luxxe letter headed paper. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. Clause 1 of recitals explains this clearly. NEW Guests WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! The salesman lied to us that we can rent back 2 weeks to the company for $1800 a week. Then, after the rescind period passed I find out that NOTHING in the WHOLE country of Switzerland is available. VIDA Vacation SCAMS - Facebook The NORMA OFICIAL MEXICANA also states that contracts must be in spanish. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. [protected]@aol.com. Consumers want to see how a business took care of business. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. Upon checking in at the resort, my wife and I were approached to attend their t.s. Under that pretense in came Daryl. We signed the contract, after being there 6 hours and wanting to leave, TRUSTING that what we spoke about was what we're receiving. The Mayan enabled their sales teams to pitch us rental income all the while knowing it would never work. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge..connected to multiple exchange companies, even small luxury hotels. Sign up to receive our free weekly newsletter. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. Note that you will need your contract/agreement number and your registration number. We truly appreciate your preference and welcome you to our family! My mother is retired and is living out of his pension, part of her money went there. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. This comment was posted by a verified customer. Reply I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. Lisa Ann Schreier has been involved in the timeshare community since 1998. I DO NOT TRUST THEM!!! It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge. When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. adili at me dot com if you want to join. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. I made the mistake of believing what my vida sales rep told me. But the company has not followed consumer law in our opinion. We kept saying no, no, no. Theses are a joke - they are virtually worthless. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. They are masters of deception and we need someone who has more knowledge of the situation. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. this has become a nightmare and what worse timing than it being Christmas, New years holiday. I also thought and was told that if we don't use our timeshare, we would be able to rent out our units on our own, to get cash back, through VRBO or Airbnb using Vidanta website pictures and descriptions BUT to do this there is a $3000 fee to initiate rentals through those websites and the lowest I can go to rent for a week is $850 - $1900 BECAUSE I'M NOT PLATINUM, which means NO PROFIT! Vida Vacations Accounting is standing by to help you with all billing inquiries. Thank you for your time and we look forward to hearing from you soon. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! The first story was that there was no lowest price but whatever price we wanted to sell it for they would sell it. So if you vacation to Vidanta, enjoy the experiencebut refuse ANY and all attempts to hook you. JW. Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. We were told that the certain agencies would buy back the timeshare weeks for a set amount. We have tried to settle this offline but the Mayan refuses because we have decided to use a third party. Vida Vacations members have access to the Vidanta destinations, a series of extraordinary beach resorts curated to offer you the best in dining, entertainment, natural beauty, and relaxation. We were told by Cesar Arturo that we can cancel at any time, however we would not be receiving a refund of the monies paid as per that cancel for any reason applied to Limitless Vacations and not Vida vacations. The free breakfast buffet and one-hour sales presentation turned into far more than that. . We could get up to $5000 a year if all 10 are auctioned off and any money collected gets put on a Vidanta visa which we would collect when we go on a vacation at a Vidanta property. The company offers real estate interests in 15 resorts in Mexico. He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. You can't claim to be legitimate when you allow your sales teams to do what they do or have done. Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. Also, the free week at another Vidanta resort actually costs $700. We must do whatever it's in our hands to put finish to those thieves! We were put in the Grand Mayan for this "one time only" first use. The reason I fell into their web of lies and deceit is they seemed so credible. Its sleazy. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. They came back with a document, that showed our t.s. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Unsubscribe easily. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com 800-964-7246 (From Mexico) The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. It only mentions friends, family, colleagues and also states that guests only pay the usage fee for the room type in our contract which without platinum it's $850 (room) to $1900 (suite) for a week depending on if they want an entire suite or a bedroom. Interesting Scam email on Vidanta Resort Fees The worst of the worst of the worst timeshare you could possibly imagine. It was finally returned. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. This will surely increase the credibility of your complaint. They told us we would own for 100 years but the contract is different. Our content is intended to be used for general information purposes only. This complaint was posted by a verified customer. was worth 42, 900 dollars if we were interested in signing it over to them. In other words, the sales people can demonstrate the product, you think you're going to get that product, but you won't. Ripoff Report | Vidanta Review - Puerto Vallarta - Vidanta the bliss We were informed we did not purchase what we thought we had purchased - the Grand Mayan. After another LONG process through a few last-minute pitch attempts, I was able to get these people to refund my moneyand THEN finally get on with our honeymoon. We bought our week almost 3 years ago and we felt that we have been scammed. Luxury destinations: Vida Vacations. Yes, our fault in the first place for purchasing, but according to our contract, we had 5 days to rescind. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. Our consumer complaints have been resolved. If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! The first call they told me that there is no minimum price and that whatever price we wanted to sell it for, they would list it. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? After what they did to us can anyone blame us. If you are reading this, and within your 5 days to rescind, do so! Grupo Vidanta: Reviews, Complaints, Customer Claims | ComplaintsBoard Boasting high-end amenities, comfort-filled accommodations, and the best service in Mexico, there's nothing quite like a vacation with Vidanta. What can be done? My new wife and I decided to honeymoon in Cancun and chose a week I had (via an unrelated travel club) at a place called Mayan Palace, one of several Vidanta locations in Mexico. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. Shook My hand and written offer was stamped approved and initialed. Customer service has addressed our issue satisfactorily. We bought for the wrong reasons because we were lied to. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. Gained: Breakfast, tour of property, water view from best balcony, discount on resort fee (keep receipt.). BBB Business Profiles may not be reproduced for sales or promotional purposes. Read full review of Vida Vacations and 1 comment, Read full review of Vida Vacations and 3 comments, 100 yr contract does not have Profeco registration #, Read full review of Vida Vacations and 5 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. Sincerely, To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. The old contract was cancelled when the new contract was put in place. The Mayan wants us to be quiet and learn to enjoy what they tricked us into buying, that is not going to happen. Thanks ******* ******. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. I found these articles that speak precisely about this, you should read them, that might help you to resolve many doubts: your specifications. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. Vida Vacations | Better Business Bureau Profile Elvira. On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. Give us a call! Another thing they sell you on is Vida Dollars. 9 AM - 6 PM CST Closed on Sundays. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Ripoff Report | Vida Vacations Destinos unlimited Review Vida Vacations Accounting is standing by to help you with all billing inquiries. Shame on us for trusting them!!! Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. Customers who purchase timeshares from Vida also have the opportunity to visit destinations that are part of other vacation clubs. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. It may or may not occur that the timeshare weeks are rented since the agencies do not buy them back from us in the beginning of the year as the sales representatives said. If she would like to accept the previous proposal that was presented by the Representative, she will need to do this in person for the signing and activation of any new contract created. We were told we were chosen because we live in Washington State, and they wanted more people from our State to check out the Vidanta properties. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. The major selling point was that we would transfer the deed to our present timeshare to primarily avoid the $2000 in yearly fees, but in actuality they do nothing with this time share. A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? Discover the Vida Vacations Difference Youre basically spending thousands of dollars for access to something Expedia could give you for free. "The cup is made of red clay, with applied enamel on the surface that holds liquid inside. After the presentation they tried to sell us units startingin the $70,000 range for a two bedroom unit at the Grand Mayan. Hiding negative complaints is only a Band-Aid. Vacation amenities: http://www.timesharescam.com/blog/46-timeshare-cancellation-or-donation-should-not-cost-you-anything-upfront/ I sent a registered letter within the 5 days to rescind our contract. I was visiting Puerto Vallarta last June 2022 for medical purposes, while exiting the airport I was targeted to a guy who offered me a free taxi in order to visit Vidanta resort with a free breakfast. The second time I called I told them that the sellers gave us a price quote of 19, 200 dollars for the lowest price it could be sold and the story changed that they would at least sell it for the 19, 200 dollars. When they step away note the laptop camera is pointing towards you, they are waiting for you to discuss information to use on the sale closure. Welcome to VidaOwners.com, the web site for rentals of Vidanta Resorts' luxurious vacation properties. I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. I was pressured to sign a contract, and i was also scammed, they never did what they promised. The sales people at Vida Vacations have a masters degree in lying and will stop at nothing to get your money. I was scammed too, 2 years ago, and it's been a nightmare for me. VIDANTA Timeshare - COMPLAINTS and Reviews One gift is an access to a "Priceline" type booking service and the other gift entitled bookhawaiicollection.com could not be accessed. I started contacted Ms Rangel to activate my They are as smooth as slick Willie in a snake suit. BTW there is nothing in the contract that states we cannot retain assistance. Allentown reduces parking authority hours. Plans to amend parking laws to find out its value. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. That is when the presentation began to focus in on our Club Intrawest property. Its worth mentioning, this contract has never been used. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie.