This special number is operational only in the United States and Canada. Payment is due immediately upon time of air booking. Delta is a mess. . It also offers Late Arrival Protection something not offered by other major air booking websites. Payment is due immediately upon time of air booking. In our case, Princess hasnt updated there flight schedule with the airline schedule. They were of absolutely no help. It was their schedule change that caused your issue. Good job Delta! #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Was not going to get to FLL to embark. The confirmation number that we were given doesn't work any more. They are both correct. Ezair phone number - Princess Cruises - Cruise Critic Community Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. By When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Powered by Invision Community. See for yourself! So I called Princess and got no help just a response to wait for an email. Click here to reload the page in order to enable certain features. Luckily I check with the airline app for the latest flight time. Yes, to change one way you have to change both. 1No charge penalty until 45 days prior to departure for Flexible fares only. It could be the airline not informing Princess. Air Travel - Princess Cruises Best time to dial 2pm. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. It has been like this for the last month now. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. This is just what I needed. Plus, book flights now with no amount due until cruise final payment. Air Travel - Princess Cruises PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! Air charges are fully refundable until 45 days prior to departure. Future Cruise Credits (FCC) Travel Documents. Polar Online | Help | Sailing Search From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Its called In Route Assistance. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. EZAir is impossible to contact directly and 3 calls to Princess did not help. By One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Tom AF-1 12.4k March 4, 2007 Cincinnati. Restricted fares are non-refundable and must be paid in full at the time of booking. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Allowed. CRUISE NEWS! PRINCESS EZAIR WARNING EARLY TICKETING IS - YouTube Not that unusual especially now. Have you tried calling the airline directly? Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. The ticketing request button was gone so I thought it had been ticketed. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Location of This Business. . Access fares lower than most public prices. Our representatives will record your new flight information into your booking record.". Thanks for posting those numbers. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? I just talked to Princess & verified those numbers. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm I've read all the horror stories, but out flight is only 1-1/2 hours. Do I have to change both? After hours support is available in the event of en route delays. Option #2: Search by Phone Number . Until - suddenly - the original flight route was back. She said one minute then said it would fix itself eventually. Click here to reload the page in order to enable certain features. Outside of the United States and Canada you may reach us at 661-284-4410.. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? After 3 hours on the phone with AA finally got a flight a day early that was workable. Should I be buying my own air at this point? Payment is due immediately upon time of air booking. We booked EZair as we got in on the free gratuities and free air deal. Nice 1 stop get home before midnight flights. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Princess Cruises | Better Business Bureau Profile Powered by Invision Community. EZ Air Phone Number - Princess Cruises - Cruise Critic Community I do not believe you can contact Princess EZAir directly. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. This is what travel insurance is for. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Gosh! I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Travel Tips 13.5K subscribers We are onboard the Regal. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. By Average wait. 1. I have never been able to call them directly. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. When they finally answer. Trip insurance, and through EZAir Princess guarantees to get us there. We decided to use EZair because of the discount Princess was offering on flights. #1. OH-Go Reds #6 Call-back available YES. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Air charges are fully refundable until 45 days prior to departure. It has worked for me 100% of the time. Announcing Our 2023 Cruisers' Choice Award Winners! They will put you on hold while they call the EZ Air folks. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Within Australia, use 13 24 88. no cash back). EZ Air nightmare - help! - Princess Cruises - Cruise Critic Community If the flights have been paid for by Princess- I always call Delta. Tips on EzAir? - Princess Cruises - Cruise Critic Community Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Fees apply within 45 days. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. I just talked to Princess & verified those numbers. Powered by Invision Community. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Crew Appreciation. I tell you how it works and why it is a great servic. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Airlines are cancelling flights like never before. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. I had to check to make sure I hadnt posted this in my sleep! Department you're calling Customer Service. 4,411 posts. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Plus, you'll find a host of other exciting benefits: healthworker, January 26, 2020 in Princess Cruises. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Restricted fares are non-refundable and must be paid in full at the time of booking. Sometimes we'll book two days before if there's a chance of experiencing jet lag. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Outside of the United States and Canada you may reach us at 661-284-4410. Announcing Our 2023 Cruisers' Choice Award Winners! Navigate phone maze to a human Press 2 then 3. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Not that unusual especially now. I check other private website for air flights and they are the same as Princess schedule. Then after pushing her further she said to call the main Princess number. Perseverance pays off! The numbers are also listed on your boarding pass. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Air payment is due on the date of the final cruise payment not at the time of air booking. To learn more, see your travel agent or call 0344 338 8663. I need answers - we leave in 9 days!!! Book flights, excursions, spa appointments, and more! Im not one to wait around so I used the confirmation number to look up our flights on Delta. You should always check with the airline directly for any changes. 1k. 19952023, The Independent Traveler, Inc. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Your flights will be updated soon." Cancellation Policy. I have received notification from Air Canada each time. Princess EZair? - May 18 - Cruise forum - Cruiseline.com Restricted. Very important to have ifneeded using EZ Air. Exact same situation. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. I flew early to wait for the ship. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Call picked up by a real person YES. Very important to have ifneeded using EZ Air. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. EZ Air not so easy. - Princess Cruises - Cruise Critic Community At this point, this flight is no different than any other ticket that you purchased on your own. Dress Code and What to Pack for a Cruise. Air charges are non-refundable (e.g. We will now be paying for a flight we will not be. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. They will put you on hold while they call the EZ Air folks. They were of absolutely no help. In our case, Princess hasnt updated there flight schedule with the airline schedule. By Powered by Invision Community. That's a mess. Lesson learned - you gotta really push back! Contact Us - Princess Cruises I tested this out this morning with other ticket agency and they show the same as Princess. Kudos to your wife for not giving up and making them actually do their job. This definitely sounds like it could all be attributable to Delta scheduling. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Business Incorporated: 4/7/1959. Call 1800-PRINCESS and ask the rep. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. trbarton, December 30, 2016 in Princess Cruises. I suspect that a lot of what @CineGraphicsays could very well be the case. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. no cash back). Oddly the YVR to CMH flight showed as sold out even though each leg had seats available.