A few years ago Spectrum acquired Time Warner Cable. You may want to contact Verizon to report low hanging cable lines. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Type your message in the text area near the bottom of the window. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. @Ask_Spectrum why ******** do yall keep raising my bill? FIX THIS. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. User reports indicate no current problems at Spectrum Spectrum (formerly Charter Spectrum) offers cable television, internet and home phone service. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Leave a message in the comments section! Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. I have escalated your issue to the Comcast Team available to these forums. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Licensed electricians, who work with power lines and various kinds of cable every day, can tell at a glance what is safe to touch and what needs to be switched off before they start working. I am located in the US(Minnesota). Who do I call for a line down? - Welcome to the Spectrum Community @Ask_Spectrum is there an outage in my area? @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! Cable TV Service Provider in Madison, WI | Spectrum 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Generally, you'll have to pay the utility to move it. Never dig before calling the state number. -JB. So, what can you do if youre dealing with an unburied cable in your yard? For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Unfortunately, the cable TV line runs diagonal across my entire back yard. Are you able to view a service point for local cable tv service in either direction? From there, click the 'New Message' icon. Thanks for contributing an answer to Home Improvement Stack Exchange! After spending 45 minutes and 3 service people, I am exhausted. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Pepco has pictures on its website that can help you identify the power-system components. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. @GetSpectrum Literal internet disconnects every 25-45 mins. Making statements based on opinion; back them up with references or personal experience. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. just taking a moment to say that @GetSpectrum sucks. No one has been out to my property to address the downed exposed lines. In the last three months, how would you rate Spectrum? Williams suspects the cable is Comcasts because the cable is above ground. A minor scale definition: am I missing something? i tried calling them but they just say they are restoring outages for people still. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Spectrum outage or service down? Current problems and outages They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. Keep your trenches or holes at least 18 inches away from 811 markings. Connect and share knowledge within a single location that is structured and easy to search. AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. It is the second largest cable operator in the United States. Say "No account." 3+ month old thread being closed due to age. @GetSpectrum SERVICE IS ******* ***. My home has a similar issue with both Spectrum cable wires and . With our new Xfinity support direct messaging, you do not need to input the name of a person. Now I'm furious. The "Xfinity Support" graphic replaces the "To:" line. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. I filled and reseeded and you wouldn't even know it was there. If it was gas, electric, or plumbing, I would say not to touch it. This seemed more like a GC question and less like a landscaping question so I asked here over the gardening SE site. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. Let us know if you find downed or uncovered wires or cables in your area. At the moment, we haven't detected any problems at Spectrum. @GetSpectrum internet out twice today so far. Learn more about Stack Overflow the company, and our products. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Customer service has been useless!!!. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. If there is a weblink to report these issues, please send it to me. Shameful. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. One box was for phone service, the other for cable. Very reliable. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Latest outage, problems and issue reports in social media. I was patient before. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Realtime status of outages and problems with service providers. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. Report unburied cables, exposed wires, or downed lines - AT&T Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Google "State call before you dig" and call that number. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. A: Cable and phone wires dont carry current, so its safe to remove them. This **** goes out MULTIPLE TIMES a day! Hi dan999999. Thats a drainage problem. @ATT or @johnsoncontrols or maybe @GetSpectrum. Tips? Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Terrible service I want a credit for the downtime and the poor service. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Thank You. As a result, you have been temporary blocked from accessing the website. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. All rights reserved. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. We can most definitely take a further look at this issue. The most recent Spectrum outage reports came from the following cities: and our Spectrum Outage Report Is The Service Down? -HB, I understand the frustration that issues on the account can cause. The cable goes from the pole in my backyard to my neighbor's house. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. So we checked and discovered she may have to pay for the repairs, unfortunately. She said ever . The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. After completing this captcha request, you can continue to access the site as normal. Zip 90004. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. Is it in the street, your yard, etc.? How to combine several legends in one frame? I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. It shouldn't take that long. Williams charges $95 an hour. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Tips for Digging Around Utility Lines. An underground cable line normally brings Xfinity services to your home. A few years ago Spectrum acquired Time Warner Cable. Please send me a private message and include your full name so I can assist you. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. On whose turn does the fright from a terror dive end? Please enable Cookies and reload the page. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. I had my yard marked for utilities before digging for new landscaping(trees, etc). I hate your company so much. I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. Click that or follow this link: https://comca.st/3dmD3n4. In 2016 Spectrum acquired Time Warner Cable. We miss Time Warner. Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. I must say the third young man was very helpful and didn't try to pawn me off on someone else. Criterion Digital 2023. So, the bigger question, why does it keep happening? Thanks for escalating my case. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number @GetSpectrum Your letting me down! @GetSpectrum Your letting me down! If you are experiencing problems with Spectrum, please submit a report below. Thats exactly what happened to Carole Meyer in Fishers. How to Avoid Utility Lines When Digging in Your Yard - The Spruce If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. CBS 58 Investigates: Spectrum customer has cable strung through yard I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Even after speaking with him. @Ask_Spectrum we are trying to watch the congressional hearing!!! Wires down in your yard: Who is responsible? - ABC27 We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. My hardline connection to my PC never has connection issues. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? A few years ago Spectrum acquired Time Warner Cable. Any Xfinity agent can enter in a ticket for the field to address down or drooping lines. ^JC, We are glad that this working and apologize for the inconvenience. We look forward to meeting you there! How do we safely remove these without getting electrocuted? Useful comments include a description of the problem, city and postal code. Report Downed cable line | Xfinity Community Forum Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hello, @user_ff2852. Find out what is going on. Call 800.288.2020 and select Repair. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. No one out at all. Is there a generic term for these trajectories? By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? -HB, I understand the frustration that issues on the account can cause. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. In most cases, Spectrum leases access to utility poles. Click the "direct message" icon. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. FIX THIS. To see the lineup available at your location, click here. @Ask_Spectrum we are trying to watch the congressional hearing!!! You can dig it up yourself and rebury it a short distance away. What does 'They're at four. Latest outage, problems and issue reports in social media. Overrun with cable lines; what's a neighbor to do? Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Called xfinity x7!! i need someone to come out a fix it, who do i call? For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. The third picture shows two boxes and more wire tangles. Can someone explain why this point is giving me 8.3V? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Useful comments include a description of the problem, city and postal code. @GetSpectrum internet out twice today so far. Having problems? rev2023.4.21.43403. Spectrum.net Nonbinary student banned from prom for wearing a suit. Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. Who Do I Contact About Downed Phone Line In My Backyard? I was wondering if I could just pull it up and rebury it myself. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Click that or follow this link: https://comca.st/3dmD3n4. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Try visiting the following official links: We are happy to look into this further. If power gets to a home from a buried line, it comes up to the meter via conduit. @GetSpectrum what the hell!!! Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. ', referring to the nuclear power plant in Ignalina, mean? And I have a very loud mouth. - BMitch . Crumbling concrete porch? An official employee, such as myself or whoever is first available, will respond. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. $80 a month for JUST WIFI? Some utility companies mark or paint their lines. They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. It is the second largest cable operator in the United States. . @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines.
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