Can I use Apple Pay if I have other HSBC Mobile Payments service (such as Android SIM-based Mobile Payments)? 3. You may arrange the payment via the following channels/ methods/ payment time. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. Which HSBC credit card can I use to apply for Apple Pay? How can I register or update my mobile number? Do I need to apply separately for contactless payment function? Follow the instructions on the screen. HSBC routing numbers for receiving a wire payment, ABA/ACH when receiving an electronic transfer, ABA when receiving a funds transfer through Fedwire, ABA for receiving a funds transfer through Fedwire accounts in California, HSBC CHIPS code (when receiving a funds transfer or international wire), HSBC SWIFT code (or when receiving an international wire). HSBC Premier cardholders can use their RewardCash up to three years after earning it. Input instruction: use the last 4 digits of your payee account number/bill reference number and transfer amount, including cents. To apply, go toCredit cardsin Personal Internet Banking. If you require a card reader device please give us a call. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. No. Google Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders. You are reminded to remove all your cards in that device by selecting Remove Card after you tap onto the card. Simply enter the verification code to authenticate your transaction. Our website doesn't support your browser so please upgrade. If your phone is ever lost or stolen, you can easily find, lock, or erase your phone using Android Device Manager (https://www.google.com/android/devicemanager). When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. Please refer to RewardCash related webpages for the latest information. Your Apple Pay will be cancelled together with the plastic card. From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. You can check all your transactions made via Samsung Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. We're here to help. You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. No, your Apple Pay and your HSBC plastic card share the same card account. Bank code A-Z 4 letters representing the bank. Where can I use contactless payment function in HK? The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. You'll need to update to the latest version of the app and activate the Mobile Secure Key in order to log on to the HSBC Malaysia Mobile Banking app. Unfortunately, we can't accept a tenancy agreement online. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. What should I do if I lose my iPhone, iPad or Apple Watch? It is then converted into the corresponding HKD according to the redemption rate. 2. You might have entered an invalid security code, such as an expired code or the wrong 6-digit PIN. We will pool the soonest expired RC from all your cards (including your primary cards and any additional cards issued by you) and the system will auto-fill the RC amount to match the outstanding statement balance or a transaction based on your total available RC. If you have a permanent residential address, please also provide the permanent residential address proof. For HSBC Pulse UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. PDF Identification and address verification - HSBC International Bank Account Number (IBAN) API Lookup. Select the Send On Date when you would like to send the money. How can I tell if a message is really from HSBC, or from a fraudster? If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". 6. Review and confirm your transfer details. You will need to enter the OTP to verify and continue with your payment. As soon as you've updated your contact details with HSBC, we'll be able to use it to send you a one-time passcode when you're making an online purchase. If you change my device to a new model, you will need to add your card(s) to Google Pay app again. United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. Step 2: Select the appropriate option: Once you reach the Additional security step, generate the Transaction verification. How to identify if your HSBC credit card has contactless payment function? It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. What are the benefits of using this service? Scenario: payee/beneficiary account number/bill reference number less than 8 digits. Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates. When do I need the re-authentication code? If you want to add your Mobile Secure Key to another device, you need to first remove the Mobile Secure Key from your original device. You'll no longer need to contact our call centre to complete the password reset journey. Can I use Visa Secure / Mastercard ID Check with my password or other personal details to complete my online transactions? HSBC Contacts & Customer Service - HSBC Bank USA You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Will I need to use a verification code for all my online transactions? If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). We have detected your browser is out of date. Once you've activated the Mobile Secure Key, your physical Security Device will no longer work. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card. You can also update us at any HSBC branch, or call us on the numbers below: You can do this viaPersonal Internet Banking. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. Please restart the PIN setup process and choose another 6-digit PIN. Privacy and Security | Terms & Conditions | HSBC Accessibility, This website is designed for use in the USA. What is the maximum number of documents I can upload each time? Press the yellow button and enter the 6 digits shown on your Security Device to continue. We use cookies to give you the best possible experience on our website. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. Will interest be charged on my Spending Instalment Plan? You just need a computer with a webcam, or a mobile phone with a camera, and your documents. Want to know more? Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. My credit card is lost or stolen. To do this with your debit card, we'll send a one-time passcode (OTP) to your mobile phone or email address. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. How do I register for the Verification Code for Online Transaction service? With "HSBC" displayed on the Security Device screen, press the yellow button until entry screen appears. This will help prevent unauthorised parties from completing transactions using verification codes sent to your mobile phone in the event they have your credit card information. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. If my Personal Internet Banking session has timed out and logged off automatically while upload is in progress, what should I do? The unpaid balance (usually less than HK$1.00 for full offset) will be accumulated and reflected in the statement. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. The one-time passcode is only for use with Verified by Visa/Mastercard ID Check and you should never share it within anyone, even bank staff. HSBC will not charge you any additional fee for using Google Pay. How is the amount displayed in "Amount due" under "Pay with RC" calculated? Input instructions: add zeroes in front of your payee account number/bill reference number to form a 4 digits account number and transfer amount, including cents. I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. To request for a Security Device or further assistance, please contact us. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. Can additional cardholders apply for Apple Pay? Punjab And Sindh Bank. Instead of waiting for renewal, I would like to get a card with contactless payment function sooner. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Can I also report my other HSBC cards as lost/stolen via HSBC HK Mobile Banking app? How to find your credit card security code - CreditCards.com You must have the below to use Google Pay: 1) An NFC capable Android? Why do I get an error after entering the code generated from the Mobile Secure Key? The next time you spend with your credit card, it will be deducted automatically. WhatshouldI do if a merchant asks formyPINwhen I makea purchase? Will I earn RewardCash when I make Internet bill payments? Which devices are compatible with Samsung Pay? International Wire Transfers can be cancelled for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For more information about the validity of RewardCash, you can refer to theRewardCash Programme Terms & Conditions. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. If this happens, we suggest you contact the online retailer directly and ask if theres another way to pay. Country code A-Z 2 letters representing the country the bank is in. Can additional cardholders apply for Samsung Pay? Will they be shown on PIB and credit card statements just like other types of credit card transactions? This will generate a security code. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. HSBC Proof of Address: What is acceptable - Wise Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. If you're using a mainland China or overseas number, please provide the country/region code. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. For us to carry out these checks, retailers need to process your payment using a system called 3D Secure. If your documents are not accepted online, you can take them to your local branch. Yes, a verification code will expire in 100 seconds after it's been issued. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. 5. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. What happens when I change my device to a new model? I have mistyped the application reference number, would that affect the application process? "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. What are the types of statements and transactions that I can choose to pay with RC displayed? Apart from using my contactless payment function in Hong Kong, can I use my credit card with contactless payment function outside Hong Kong? If you don't update your details, we won't be able to send you a one-time passcode and you might not be able to complete your online purchase. There's no need to go into a branch. What should I do if I lose my mobile phone? For details please visit https://findmymobile.samsung.com. We can deactivate your Mobile Secure Key for you. From 8 June 2021, we'll no longer issue a physical Security Device to our banking customers, except for those who fall under our exceptional criteria who can request a physical Security Device for free. To see which other documents we accept visitWhat you need for ID check. ForHSBC Pulse UnionPay Dual Currency Diamond Card and HSBC UnionPay Dual Currency Credit Card, only purchases made in HKD can be offset. 1. Are there any service charges for using the Verification Code for Online Transaction Service? U.S. persons should consult a tax adviser for more information. No. HSBC will not charge you additional for using Samsung Pay. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. A security code will be shown. For more details, please speak with your telecommunication service provider. The file name should not: Where can I upload documents for a personal credit card application? If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. As the battery within the Security Device cannot be replaced, you will need to replace the Security Device. With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. No, your Google Pay and your HSBC plastic card share the same card account.
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