wikiHow is where trusted research and expert knowledge come together. Your submission ID is a unique identifier you can use to track your trade-in submission. If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. *** If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. To learn more about the process, check out this step-by-step how-to guide. https://www.verizon.com/support/trade-in-program-faqs/. Archived post. I am exhausted and frustrated. (Maybe he meant 6 months?) It is terrible to read about your experience trading in your phone, jennk1. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Visit our Activate your mobile device FAQs for more information. How Does Verizon Trade-in Work:The Pros and Cons - GizmoGrind How to Win a Complaint Dispute With Verizon Wireless: 12 Steps - WikiHow If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. *Store drop-off and UPS options aren't available in all situations. Send in only one device per package. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? * You dont have to put your credit toward a new phone. Excludes Verizon Prepaid plans. Scan this QR code to download the app now. Please, send us a DM, so we can address all your concerns. As a consumer myself, I know it's vital to get the proper promotions that are promised. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Use our. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). Find out the trade-in value of. I feel verizon lied. File a complaint with the Better Business Bureau. And that's only the people that could log-in to even like/reply. Dial 1-800-922-0204 from your home telephone only. Correct answers are available for this post. Today, they credited my account with $142. Told them I didn't want their apologies or understanding - I wanted them to make it right. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Trade in problems! - Verizon Community Get the trade in value for a device. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Choose which devices you'd like to trade in. Even if your devices have no value, we can recycle them responsibly for you, for free. No. See How Do I Trade In My Device FAQs. We would like to take a closer look into your concern. Enter your mobile number. How do I remove my personal information before I send back my device? I've never owned a S5 and definitely sent a S9. Issue your credit or Verizon Gift Card within 1-2 billing cycles. PayPal credit within 2 weeks of receiving your device. upgrade. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. IMPORTANT: Send in only one device per package. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. Return your trade-in device with the battery in place. Extend your session by clicking OK below. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Continue with your trade-in by choosing a payout method and your trade-in return method. Avoid calling when you are on the road or have something pending. I even offered to drive the phones to a physical store, but they said that was not allowed. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. You are in the best place to get this corrected. Downdetector only reports an incident when the number of problem reports is significantly higher than . Today, they credited my account with $142. What the hell is going on? Can you please elaborate on your questions/concern? Did anyone actually get their credit?? Welcome to /r/Verizon! The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Verizon Gift Card, sent to the email address you provided during your trade-in request. What the hell is going on? NOTE: I am turning off AutoPay until this is resolved. Verizon outages reported in the last 24 hours. Not a Verizon customer, yet? My Verizon Trade in problems! Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Check out the trade-in FAQs page. your phone, and receive cash. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Also, $45/mo sounds like multi-line pricing. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Get up to $500 when you. Use your submission ID or the email address that you used when you first made your trade-in request. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. The other day, I noticed, they appraised my phone for $142. The most popular is because there actually was a problem with the device once it was received. Have a phone you love? I understand you have no confidence in your trade-in. Use your submission ID or email address to order a new kit or print another label. Visit a Verizon store for help cleaning a charging port. You'll see the options that apply to your trade-in during the ordering process. So I was offered $800 through 24 months for my iPhone XR. This was just one of my many, many issues. He was going to work on it and get back with me in 2 weeks. Which is better (and why). Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Enjoy! Verizon is being shady as hell rn. Excludes Verizon Prepaid plans. How can I get a copy the contract I signed and agreed on? iPhone trade-in: How much is your phone worth? If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. What's that called in statistics again? Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Don't use Verizon trade in program if you purchased phone from - Reddit Visit our Verizon Gift Card FAQs for more information. They basically said the store personnel and I were wrong, but they understood and were very sorry. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Get up to $500 when you. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. I can understand where your concern is coming from regarding the difference in value. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Trade-In Value: Your Top Questions Answered | Articles | Verizon Reddit - Dive into anything 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. Its trade-in program only has two device condition categories: good and damaged. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. Please respond to the Private Message we're sending so we can get a solution in place. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Applied to your Verizon mobile account within 1-2 bill cycles. You should not use this feature on public computers. And we want to make sure you're getting your promotion! If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Here is the link to the complaint center at FCC. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. * You can also use your credit toward a. Due to inactivity, your session will end in approximately 2 minutes. I expect my last two bills to be paid for my time and trouble. To create this article, 41 people, some anonymous, worked to edit and improve it over time. New comments cannot be posted and votes cannot be cast. Then press zero for an agent. Trade-in your Apple. Trade In Status | Verizon Wireless Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. Start now. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. I feel your pain. Note: Verizon is committed to keeping e-waste out of landfills. Enter your ZIP Code and filter for "Verizon Company Store". SO I'm confident there's a huge under-reporting bias going on here. Verizon is always here to help! Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. I upgraded to the iPhone 13 pro and traded in by iPhone XR. If you chose trade in via UPS* look for an email from us and follow the instructions. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Overall, the entire process generally takes 4 to 6 weeks. We are here to help! Try being overly polite and thankful. Excludes Verizon Prepaid plans. We're here for you and we want to help! Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Not a problem. How to Win a Complaint Dispute With Verizon Wireless. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Verizon will pay for shipping to return the trade-in. This article has been viewed 483,948 times. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. The $35 fee helps to recover some of that revenue loss. Verizon's awesome 'broken phone' deal is back with a bang to give T Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. If there is any remaining credit it will be put toward your Verizon account. Answer a few short questions about the condition of your device to learn the estimated trade-in value. Thinking about trading in your phone? Im supposed to check back in 24 hours. If you misplaced your shipping materials, visit our Trade-In Tracker. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. Check your spam folders because we send all notifications about your trade-in to the email address you provided. To learn more, visit our Terms & Conditions for trading in a used mobile device to Verizon. Then, if signed into My Verizon, youll receive a credit on your account. The reps on the phone couldn't figure this issue out. To get your device to us, you can either: Need to change your trade-in method? After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. After a week or so I started receiving e-mails from Verizon that "we updated your trade-in value". Verizon: The company's "free" offer is paired with a "promo credit" applied over 36 months. I feel verizon lied. Android is a trademark of Google, Inc.
ago It nearly drove me insane. Check out the latest deals from Verizon on smartphones, accessories and more. Please, send us a Private Note, so we can open your account, and get you taken care of right away! Spent over an hour tonight (again) trying to work this out. Personal Business. Learn more How many times have you complained to Verizon Wireless and gotten nowhere? If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Did you receive any images of your phone? Plus get discounts. Authorized retailers dont accept trade-ins. Plus, a new line is required. Step 2: Send us your old phone After you receive your new phone, turn in your old device. AT&T: This free offer is good only when you trade in a Galaxy phone. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community Read about our Citizen Verizon social responsibility policies. Verizon's latest deals now include up to $800 off with an upgrade They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. rpaulmerrell 6 mo. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Trade in your old phone - United States - Google Store Help Thanks to all authors for creating a page that has been read 483,948 times. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Go to My Devices in My Verizon. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. We understand that you are experiencing an issue with your services. Even if your devices have no value, we can recycle them responsibly for you, for free. Use your own shipping materials and print a label. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Here are some answers to the most common questions about the device trade-in process. I'm eager to assist you in addressing this. Scan this QR code to download the app now. It's very quick and simple and will get results: Hello! According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Have a phone you love? Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Archived post. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Device trade-ins are final. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Please sign in again to continue. You can put it toward a tableteven a smartwatch. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. Goodness! First they never sent trade-in kits. Thank you for reaching out to us! About trading in devices to Verizon Expand All If your mobile device has no trade-in value, you can recycle it. You must be signed in to access this part of the community. Request a shipping kit during the online trade-in. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Stop saving old devices; cash them in credit towards a new device instead. Please send us a Private Message for additional assistance. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. You will receive your first account credit within 1-2 billing cycles. If you cancel your service, you'll owe the remaining balance of the phone. At any rate, my concluding response to them was that I wanted them to share my experience with executive management because I fear they are engaging in deceptive sales/trade practices and exposing Verizon to serious liability. Depends on the situation. The reason verizon responds in private messages is because they are discussing specific account details. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Verizon customers - Start by signing into My Verizon or visiting our Trade-in page to view your devices. Almost anything Verizon sells. Your Device ID and IMEI are listed under the Device Information section. I called and they said not to worry, the $33 per month will start being applied next bill. We inspect the device you send to ensure it matches the information you submitted. Here's where to find the UPS QR code: The code displays during your trade-in request. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Please help! You can check the status of your trade-in submission online at any time. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? You may get connected to management as you are running into a meeting or dropping the call. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Bring your device and UPS QR code to a UPS drop-off location. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). That is a standard industry practice. Turns out Verizon's trade in process has issues. It is common for some problems to be reported throughout the day. New comments cannot be posted and votes cannot be cast. Sadly, it can slash up to half of the credit you will be getting. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. Excludes Verizon Prepaid plans. Ill try to attach a screen shot of my comments. Have any lingering questions? Take advantage of Verizons trade-in program to get a new phone at a discounted price. Remember my username. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. If you chose to bring your trade-in to a Verizon store*, use our. How long does it take to see trade-in credit? : r/verizon - Reddit Our calculator tells you the estimated market value of your device and any additional promotional value you may be eligible for. If we can't refurbish your old device for someone else to use, we will recycle it responsibly. You can use the envelope icon at the bottom of the page using the link below. Please send us a Private Note, to take a closer look. Verizon Class Action Claims iPhone Promo Scam Get up to $500 when you. So I wanna know if anyone else actually got their credit? If you did trade in at a indirect or at home it could take longer. Trade-In kits not recieved FOUR times - finally I - Verizon Community To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. They assured me that the 30-day deadline was not a problem, and I would be credited full quoted value once they were received. I've been dealing with the same issue since December 2021. Press 1 for English, and press 2 to speak with a rep. If youd like, you can apply it toward your bill, or save it for a future purchase. Sign in to the Verizon Community - Verizon Community So I wanna know if anyone else actually got their credit? The FCC form is quick and easy and could really help others facing similar frustrations. Here is what happened to me: I am a new customer and traded-in four Iphones. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges.