Once ready, press "Secured Checkout". Under shipping type, you will confirm your payment method and Ultamate Rewards Members will have the ability to redeem points if they would like to! You have up to 90 days to return items for a store credit. Ulta.com ships to contiguous U.S. states, Alaska, Hawaii, U.S. Unlike some other stores, Ulta doesn't ask many questions when it comes to returns and doesn't seem to mind offering a refund for no other reason than that you didn't end up liking them. *All shipping charges include handling, order processing, item selection, packaging and transportation of items. As with in-store purchases, your refund will be sent to the credit or debit card you used to make the purchase. For purchases made online at ulta.com or using the Ulta Beauty App. Not all Shipping Methods are available for all shipping addresses. RELATED: View Official Policy Ulta Return Policy After 60 Days Under Payment & Billing, expand the 'Redeem Ultamate Rewards Points' field, select how many points you would like to redeem on this purchase and then place your order. ulta.com requires you to enter the correct security code with every purchase. Therefore, these items cannot be shipped to all addresses. Products returned to stores that were purchased using an online payment service (i.e., PayPal, PayPal Credit) will be refunded to your preferred credit card or issued as a store merchandise credit. To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store. Your financial institution will place a temporary hold on your card for the amount of the order when: The temporary hold is in anticipation of the order being shipped. Applicable sales tax will be applied to your ulta.com order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. Due to health and safety concerns, some medical supplies, home health, and personal care goods . A service fee will be added for any check return unpaid by the bank. In all other cases, the refund will be made in the form of an in-store credit. It's also possible to return online purchases to Ulta by mail, preferably in the same shipping carton that was used to send them to you. If you did not use your member number, original receipt is required. In accordance with state law, NSF checks may be submitted to your bank electronically. Redeem your coupon by entering the coupon code in the space provided and click APPLY CODE. Ulta has a pretty great return policy - even if you don't have a receipt. Certain items in your order may be considered hazardous materials (HAZMAT). If you have multiple Ulta Beauty Gift Cards to use for your order, you may merge them into one here by scrolling past "Check Balance" to "Merge Gift Cards"! You can return any product with at least 80% product left in it, within 60 days of purchase. Final Call Frizz & Static Control Mist & The Curl Party Heated Curling Round Brush, The following text field filters the results for suggestions as you type. Simply bring the item(s) you wish to return to any Ulta Beauty store and ask one of our associates to assist you in making a return--we'll be happy to help! Please review the tracking link from the carrier, along with all areas the package may have been delivered to. All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. They made a smooth return policy for their customers if they ever . To start with the basics, Ulta's return policy states that products returned within 60 days of the original purchase with the original receipt can be fully refunded to the original payment method. Ulta Returns & Shipping Guide Pay for your purchase over 4 equal installments, due every two weeks. You will want to verify that address matches the one on your shipping label. Make sure you are logged in on Ulta.com and your Ultamate Rewards Member ID is displayed on your My Account page. This allows packages to arrive on Saturday as well as any other business day. Please note that your order's ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate. If we can't fulfill the portion of your order that was paid for with your gift card, we'll return the money to it when you get your final shipment email. This will give the option to opt into the gift being wrapped (toggle option), and to include a personalized message with the order up to 250 characters., PLEASE NOTE: Individual items within an order cannot be bagged, wrapped, or boxed separately. For in-store returns, you can show the Ulta associate at the store one of these four "receipt" options: Your confirmation email on your phone Your Ultamate Rewards Member number, ID, or phone number Your Ulta.com account email or phone number Review your shipping information, payment information and items once again before placing the order. Hazardous materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). On Mobile App and the mobile version of ulta.com, directly under the list of items, the options to make the order a gift and add a coupon are available. Here, you can find your product by first narrowing down to the brand!, If you are on the product page, you may also choose the Check in-store availability option under the Add To Bag button to check in store availability. You won't be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution. Yes, we offer gift bags, including a decorative ribbon on most items. PayPal is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. If you do not have a receipt, Ulta can locate your purchase through your Ultamate Rewards member ID number (but, this only applies if you made the purchase using your rewards number). These can include things like products that include alcohol or any pressurized items, such as those that come in aerosol cans. By submitting information to Ulta Beauty via this process, you agree that Ulta Beauty shall have no obligation to (a) review your submission, (b) keep your submission confidential, (c) return your submission to you. This means that if they suspect you are misusing their return policy, returning too much, or being fraudulent, you run the risk of being suspended from making returns in the future. Please review the tracking link from the carrier, along with all areas the package may have been delivered to. This is 30 days longer than most stores, and only if you want a full refund. Once ready, click "Add To Bag" and the item will be placed in your bag as indicated by the bag icon in the top right of your screen. Missing Item? The Same Day Delivery order cutoff time is based on your local store's closing time; you'll see that at checkout. Just be aware that Ulta reserves the right to draw the line if they suspect a certain customer may be abusing their return policy. Any points remaining can be redeemed in a future purchase. If needed, you can "Remove" or "Save For Later" as needed. *All shipping charges include handling, order processing, item selection, packaging and transportation of items. Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). Refer to the Shipping details above for available Shipping Methods for your address. This is likely to discourage customers from buying a collection of products, keeping the ones they like for free, and returning the rest for a full refund. Check your order to make sure that it is not being sent in multiple packages (this would show as having multiple tracking numbers). How RangeMe works: Create a product profile. Please note that your order's ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.. Not right for your hair? To add a coupon, simply enter or copy the coupon code into the "Enter Coupon" open field. Here's How To Avoid Getting Banned From Making Returns At Sephora If you are having issues redeeming an active coupon, please contact Guest Services through the options toward the bottom of the page. In general, you're likely to have much better luck if you don't return items overly frequently, aren't rude, and are willing to accept a store credit. Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. Once located, scroll past Store details, availability, and Services menu to Brands in Store. Lose something? Ulta has one of the most flexible return policies among beauty and fashion retailers. Sign up here! The Ulta Beauty return policy lets the recipient get a store credit. To redeem points, click on "Redeem Ultamate Rewards Points". ago Do you have an Ulta loyalty card? While Ulta doesnt seem to limit returns as hard as Sephora does, they still state that they will limit returns as they see fit. If you would like the order to be shipped, choose "Ship". Discover ways to receive continued support from Ulta Beauty. Since not every store is so understanding when it comes to returns, we like to spend our money on more customer-friendly brands. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. No problem for Ultamate Rewards members! Gift cards cannot be returned in exchange for cash. If you are having issues redeeming an active coupon, please contact Guest Services through the options toward the bottom of the page. We take protecting the integrity of the products we sell very seriously. Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system using your Ultamate Rewards member ID), will be fully refunded via the original form of payment. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Prior purchases do not qualify for use with coupon/reward certificates., Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. All orders containing Hazardous Materials have restrictions. Youll typically find her brainstorming content ideas, trying a new hobby, shopping for the latest styles, experimenting with beauty products, or exploring a new country. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as an in-store credit. According to Ulta Exchange Policy without Receipt, there are two manners by which you can return an Item to Ulta for discount or trade. Territories, PO Boxes and APO/FPO addresses. Returns with a gift receipt can be exchanged for different product or an in-store credit. You will receive a notification once your product has been reviewed. You can still return makeup to Ulta without a receipt if you're a member as Ulta can trace your order using your member ID or your phone number. Business days do not include Saturdays, Sundays, or holidays. Guests will be asked to provide a valid government issued ID (i.e. We are unable to accept CODs for returned merchandise., If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. Once ready, press "Secured Checkout". Track the status of your order anytime here!, Ultamate Rewards Members can also check their orders by logging in at ulta.com or the Mobile App and navigating to "My Orders". If you're able to locate proof of purchase, then a refund for the full amount will be issued to the same payment method you used to at check-out. Ulta Return Policy - Is it any Good? Technically returns are allowed without an account but you would still have to put info in to the system to complete a return. 11 Best Tom Ford Perfumes Youll Want Right Now, Fragrance Layering Guide: Heres How To Layer Perfume. Note, the shipping type defaults to Standard. Ulta Beauty is a popular chain of beauty supply stores. Buyers review your products. You may also contact us to release the hold with the following information: If you used an Ulta Beauty gift card to pay for any part of your order, the money will be returned to it at the time your order is canceled. This is one of the famous beauty product companies in the United States and there they have a large number of beauty stores. Under these circumstances, Ulta will almost always grant you a refund or exchange.