Health staff conduct a comprehensive health and wellbeing check to ensure you have everything you need for your stay. To secure their managed isolation voucher, people enter their flight number. Please note: This content will change over time and can go out of date. You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. On this page All facilities used for isolation or quarantine are closely monitored to make sure measures are in place to keep New Zealand safe. Your onsite team of registered nurses are available 24 hours a day, 7 days a week to support you, if you begin to worry about you or your whānau/s physical or mental wellbeing or have any specific health needs. They will remain there for at least 14 days and must test negative for … A booking at an approved managed isolation facility would also be a condition of boarding flights to New Zealand similarly to how travellers must provide a visa at airport check-in counters abroad. New Zealand takes family violence and sexual violence seriously. We recognise that any investigations must be confidential and undertaken in good faith. All enquiries are managed during regular business hours from Monday to Friday. Foreign nationals can contact their Embassy, High Commission or Consulate to seek consular assistance when in New Zealand. The managed isolation facilities are hotels, staffed by a team of health professionals, hotel and government personnel. If asked to wear personal protective equipment (PPE) such as face masks (supplied to you) at any time during your stay, you must do so. You may not become sick immediately and symptoms take time to develop. There is high public interest in the managed isolation and quarantine facilities. (if you never developed symptoms). There’s also help available with training and work experience, with your CV, cover letter or filling out applications. If you’re in immediate danger call the Police on 111. Read More. Covid 19 coronavirus: The managed isolation allocation system explained - NZ Herald; Covid 19 coronavirus: Managed isolation, quarantine costing $2.4m a day, figures show - NZ Herald Returnees to New Zealand are being warned that spaces in managed isolation facilities are filling up fast, with only a slim timeframe to book before Christmas. The Mentemia app provides mental wellbeing coaching after getting to know you a little through a personality quiz and what focus areas you have, like sleeping better, stressing less, or helping support a loved one. deliveries of spirits will not be accepted. Laundry services are available during your stay. Please do not enter the hotel room of anyone who is not in your bubble. All people entering New Zealand must go immediately into managed isolation or quarantine facilities. A number of the COVID-19 rules that you are expected to follow are legal requirements, and breaching these rules may lead to Police action. Help is available for all adults and children. Movement outside your room is allowed only in a strictly controlled manner. All smoking areas are monitored. In all cases, clinical discretion can apply. Contact the airline to confirm the flight is still going ahead and ask them to update their flight schedule with us. Having a negative test means that COVID-19 was not detected at the time you were tested. The ministry said all were detected in managed isolation. The nursing team can provide resources to help you quit smoking. You must only wear single-use face masks that are provided by the MIQF. While the COVID-19 pandemic continues to grow around the world, in Aotearoa New Zealand we went hard and early to limit the impacts of COVID-19 in our communities. You are entitled to talk to your lawyer in a confidential environment. See Appendix 2 for more info. Your personal and test information will only be shared with those government agencies directly involved in managing COVID-19. Start your stay at the managed isolation facility. If you wish to make a complaint please use our purpose-built complaint form: Make a complaint about managed isolation and quarantine(external link). Please continue to keep a watch on New Zealand’s COVID-19 alert levels and abide by any requirements around physical distancing, hand hygiene and use of PPE, once you leave the facility. If you believe someone isn’t sticking to the rules or is behaving in a way that is likely to spread COVID-19, please report it to the on-site team – you can also report any issue on the COVID-19 website(external link). *If your test is positive you will be told by health staff. Avoid touching your face, including your eyes, nose, and mouth if your hands are not clean. Maintain a physical distance of 2 metres from others and wear the masks that are supplied to you during any evacuation. Exercise will be supervised and at a low intensity level to reduce perspiration and heavy breathing. You have a right to access and correct information held about you. A team of health professionals is always available at your facility. Your minimum total stay in a managed facility will still be 14 days. Hold accommodation. Read about border restrictions on the official New Zealand Immigration website and about managed isolation and quarantine – on the https://www.miq.govt.nz/ website. © Ministry of Business, Innovation and Employment. Low risk of having or transmitting COVID-19 includes confirming you have: You must meet these criteria to leave the facility and receive a letter confirming you have completed managed isolation. It’s important you are clear about where you will go when you’ve completed your stay at the managed isolation facility. Please note: This content will change over time and can go out of date. Daily mental wellbeing, Coping with uncertainty, stress, worry, sleep, thriving. Call 0800 862 34 to access help in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi, Gujarati, Marathi and English. If you feel unwell, please stay in your room and phone the on-site health team. This means there are strict conditions on anyone who is staying here. The Code applies to the health services you receive in this facility. Public health staff will also ask who you had contact with recently. 1. Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. Take your face mask off by removing from the earloops. To help you get through in the best possible way, we've come up with a few simple tips. There are some rules and guidance on what you can and cannot do while staying in a facility. Talk to hotel staff for details. Only interact with people in your bubble. If you or any person in your bubble need assistance, please talk to the on-site team or call the hotel reception. For receiving or paying Child Support, see www.ird.govt.nz/child-support(external link). The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. These are difficult and challenging times. Rooms in our managed isolation facilities are needed for 14 days. They will do this by email, or phone if you have not completed the email survey. Call 0800 543 354 or text HELP (4357) to talk to a counsellor or trained volunteers. If you have nowhere to go when you leave isolation there may be help available to help you find somewhere to live. The dedicated on-site staff are there to help you. You may be moved to another facility or area and will be required to quarantine. Talk to the health professionals on-site if you have any concerns. Speaking to the onsite Facility Manager or Wellbeing Coordinator within the managed isolation and quarantine facility. If there is a reason to believe you have been exposed to COVID-19 you will be placed in a quarantine facility for at least 10 days after the onset of COVID-19 symptoms or since the date of your test. The Ministry of Social Development can help in lots of different ways and situations. Under Alert Level 1, all people entering New Zealand must go immediately into managed isolation or quarantine facilities. Learn more about pre-departure testing. This is a measure at our border to ensure people who enter. Please respect and follow the protocols, guidance and directions of staff at your facility. Day 3: The first COVID-19 test is around day 3 as the average time most people develop infection after exposure is 5 days, and we account for 2 days of travel. For any other information please visit the Work and Income website(external link). The use of reusable masks and other face coverings is not fit for purpose when you are in an isolation facility. Find out more about the exemptions process and how to apply for an exemption. Staying in managed isolation is a legal requirement under the COVID-19 Public Health Response (Isolation and Quarantine) Order 2020. You have the right to consult and instruct a lawyer at your own expense at any time without delay. A team of health professionals are always available at your facility. Talk to hotel staff or the on-site team for the services specific to your facility. There are two important things to be aware of: It is important you read or have explained to you the COVID-19 testing information below. You must arrange your travel around the dates available on the Managed Isolation Allocation System(external link). Below are some simple rules we ask you to follow while you are in managed isolation. This includes opening the door to receive food or give laundry. If the test was around day 12 you’ll also be assessed to confirm if you’re low risk of having or transmitting COVID-19 and able to leave the facility once your 14-day period is complete. you if you need to book a slot for exercising. Been in managed isolation for at least 14 days, No symptoms consistent with COVID-19, which includes sore throat, cough, or difficulty breathing/shortness of breath, You do not have a temperature of 38°C or higher, In almost all cases, tested negative for COVID-19, To receive good care and support that suits your needs, To be told things in a way you understand, To be told everything you need to know about your care and support, To make choices about your care and support, To decide if you want to be part of training, teaching or research. If you do not have an appropriate destination to go to, please talk to on-site staff who may be able to assist or refer you to Government agencies that can help. You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility. The Government recovers some of the costs for managed isolation to share the financial load in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country. One of these cases is classified as historical and deemed not infectious. A: Travellers who have the legal right to enter New Zealand must also have a pre-booked voucher for 14-days of managed isolation or quarantine facility … Put them in a bin immediately and sanitise your hands. New Zealand currently has very few COVID-19 cases and we’re trying to keep it that way. You will be asked to fill out a form or answer questions including your contact details. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. If you have any follow up questions or queries regarding your health or develop any symptoms of COVID-19, please call Healthline on 0800 358 5453 or your GP. Managed isolation and quarantine stays are free for all returning New Zealand citizens and permanent residents, except those who are returning to the country for less than 90 days. www.covid19.govt.nz(external link) or the Ministry of Health website www.health.govt.nz(external link). The helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. There is help available if you need essential information or support services, including applying for financial assistance (and other support you may need). If you are unable to organise your travel, please contact the on-site staff for advice. Get access to easy-to. If you agree to an interview, you will need to use remote options such as phone or video calling. They will remain there for at least 14 days and test negative for COVID-19 before they can go into the community. He waka eke noa (We’re all in this together). You should follow instructions from the Medical Officer of Health or Health Protection Officer during your stay. Please note: This content will change over time and can go out of date. Sparklers at Home is an online toolkit for parents, full of fun activities that support the wellbeing of primary and intermediate students. Please cooperate fully with staff. While you are in managed isolation you will receive regular health checks. You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. For general information about the COVID-19 situation in New Zealand you can visit. Read more about The Code and your rights(external link). Information about exemptions is on page 30 in this pack. Talk to the on-site health staff if you need urgent medical advice. Do not place towels or flammable materials on heaters to dry. Find out about exemptions for exceptional circumstances and complete the form. Securing a place in managed isolation. If anyone in your facility is suspected of having COVID-19, you will be asked to stay in your room until otherwise advised. These facilities are hotels where you will be given extensive support throughout your stay. Once you finish all requirements you will receive a letter confirming you have completed managed isolation. After you take off your face mask, wash and dry your hands or use hand sanitiser. "We forecast capacity would be very tight in the leadup to Christmas as we wanted as many people as possible to get back to New Zealand," the spokesperson said. https://www.miq.govt.nz/being-in-managed-isolation/entering-isolation/welcome-pack/welcome-pack/ In New Zealand, whenever you use health or disability services you have rights that must be upheld.These rights are described in The Code of Health and Disability Services Consumers’ Rights (The Code) and are summarised below. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Welcome pack: Managed isolation facility for returnees to New Zealand, Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website, www.health.govt.nz/covid-19-mental-wellbeing, www.ird.govt.nz/topics/myir-secure-online-services, the complaints form on our Contact us page, have been in managed isolation for at least 14 days, do not have a temperature of 38°C or higher, in almost all cases, tested negative for COVID-19, six 330ml cans of beers (6-9 standard drinks), or, one bottle of wine (7-8 standard drinks) per day, or, four pack, up to 330ml each, of RTDs (7-8 standard drinks). ... New Zealand Covid-19 managed Isolation facilties fully booked until Boxing day 5/11/2020. Any other people or family members you have been in contact with during your stay will also need to be moved for closer monitoring. The Māori holistic model of health, Te Whare Tapa Whā, reminds you to take care of all the different aspects of your life to support your wellbeing. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. The hotel offers free Wi-Fi. For more information visit: www.health.govt.nz/MIQ-Privacy-statement(external link). It is an. If your concern isn’t resolved, you can raise your issue by using the Complaints Form on the MIQ website. Having recently arrived from overseas means you are at risk of carrying the virus and potentially bringing it into New Zealand. External calling is charged at hotel rates (per minute). A Māori pharmacist will call you back for a kōrero within 24 hours. Day 12: We then test again around day 12 as the infection may take longer to develop in some people. There are other places you can go for information: The managed isolation and quarantine website, COVID-19 health information(external link). If you are currently in an MIQ facility and your expectations are not being met, you should first raise your concern with the Facility Manager or Wellbeing Coordinator. The health staff will also be able to assist with any medication and prescription requirements. It takes about 10 seconds to collect the sample. Kia kaha and thank you for doing your bit. If the test was around day 0/1 or day 3 you’ll need to continue with your managed isolation stay at this facility. Internal calling, between rooms and for hotel services, is free. Smoking is not allowed inside your room. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. If needed, your facility will let you know how to book a slot for smoking. There are a number of specialists onsite who are able to deal with a variety of issues including security, safety, health and wellbeing, food and welfare support. Testing involves having a swab taken from the back of your nose. Cough or sneeze into your elbow or cover your mouth and nose with tissues. You will also need to complete a Managed Isolation Exit Form. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. You will need to keep the following information handy for your Travel Plan Interview: If you have a home or residence to go to after your 14-day isolation period: If you do not have a home or residence to go to after your 14-day isolation period, you will need to explain your circumstances. Loneliness and isolation, Understanding ourselves better, Behaviour change, Ways to manage mood, Strategies to manage anxiety. It’s okay if you’re taking things day by day. There may be online options to order food and have it delivered to you. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Find out what to do if your flight is cancelled or rescheduled, Make a complaint about managed isolation and quarantine. COVID-19 is spread by droplets, so keeping away from others and following good hygiene protects you and others from any spread of COVID-19. Please drink responsibly, be considerate of other returnees and staff and ensure your behaviour is appropriate. There are ways to let us know if you have issues or concerns during your stay. Make sure it is clean, dry and not damaged. Create a registration for an individual passenger or a family travelling together. Complete your stay and exit the facility. They will assess your condition and discuss with you the appropriate next steps. With 4 walls, the wharenui (meeting house) is a symbol of these four dimensions. Despite vaccines on the horizon, strict quarantine requirements will probably be around for a while. It’s not easy to come to New Zealand and be unable to do what you want straight away. you require a shuttle from the facility to get to the airport, please provide: If you don’t have a transport plan in place, let the on-site team know what assistance you may need to get to your home or residence, Details of anybody who might be picking you up from the facility. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a week. Hotel guests will now only be able to exercise on hotel premises or be bussed to a … This can be a bit uncomfortable but is not known to cause harm. If you do have an item that presents a health and safety risk, the hotel can hold this for you until you depart or return it to the sender. This is to protect New Zealanders from the spread of COVID-19. A man has been taken to hospital after attempting to scale a fence at Rotorua's Ibis Hotel managed isolation facility last night. Kiwis wanting to come home to New Zealand for Christmas should book their spaces in the managed isolation facilities soon, with operators expecting … Speak to the on-site team about local delivery options. Wi-Fi is free. You are legally required to stay in a managed isolation facility for a minimum of 14 days. If you call us and English isn’t your first language, say the language you speak and we will connect you to an interpreter – do not hang up while you are being connected. If staff believe that your delivery contains any items that present a health and safety risk they may ask for proof that it is safe. Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a … If you have a confirmed positive result you will be contacted in person. Always maintain 2 metres distance from others except those who are in your bubble (your family/partner). Te Whare Tapa Whā - The Māori holistic model of health. Managed isolation is an important part of our border measures to keep COVID-19 out of New Zealand. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. You should not have any visitors in your room at any time. On landing at the international terminal: Staying in a managed isolation facility is an important measure to keep New Zealand safe and protected from further transmission of COVID-19. The legal COVID-19 Orders which require you to stay at this facility also require you to be tested for COVID-19. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. Please do not record other guests without asking them first. Please respect the privacy and personal circumstances of people at this facility when considering whether to take photos, audio or video recordings. From October 5 to November 10, … www.health.govt.nz/covid-19-mental-wellbeing(external link). Please note: This content will change over time and can go out of date. By Katie Todd for RNZ. In almost all cases a negative COVID-19 test and confirmation from a health practitioner that you are a low risk of having or transmitting COVID-19 are needed before you can leave. Very few emergency allocation requests will be granted. If you don't follow the rules, there may be consequences such as additional time in isolation. Wash and dry your hands or use hand sanitiser. On flight to New Zealand – passengers informed by PA of the town they will complete Managed Isolation in (whole flight goes to same town). You can also access a mental health clinician at your facility with the support of your onsite registered nurses if needed. You can contact CABNZ National Office by emailing admin@cab.org.nz or calling 0800 367 222, Provides free legal services for all children and young people under 25. Email: flightchanges@miq.govt.nz and include in your email a copy of your voucher and your requested changes. If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. In a number of circumstances, a successful application is likely to result in a managed pass-out for a period of time rather than complete exemption. These rules keep you and others safe and help stop the spread of COVID-19. A national sexual harm helpline accessible via phone and internet. Your breakfast, lunch and dinner will be provided. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. Do NOT leave PPE lying around. These can be hotels or motels anywhere in New Zealand and are allocated by New Zealand Immigration. (external link), Facebook (external link)Twitter(external link). Since March 2020, over 80,000 people have successfully been through managed isolation and quarantine and have come safely into the community. COVID-19 can spread from person to person. You can also ask on-site staff to refer you. Which can be found on our contact us page: All complaints will receive an acknowledgement email within two working days of receipt of their complaint. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). There’s a limited number of hotels that have been set-up as quarantine facilities, so you’ll need to book your spot in advance. Please remember journalists cannot enter the hotel. Do not enter the hotel room of anyone who is not in your ‘bubble’. You are encouraged to stay in your room unless you have a need to go out. From 5 October, anyone entering New Zealand will need to book a place at a Managed Isolation and Quarantine (MIQ) facility using the Government's online Managed Isolation Allocation System. Visit the COVID-19 website(external link). submit your enquiry, feedback or suggestion using our form. The only exception is that infants under 6 months of age are not required to undergo nasopharyngeal testing, unless they are symptomatic or close contacts of a confirmed or probable case. Results may take a couple of days to come back. (From top left) a celebratory gingerbread man treat for guests, health workers at The Sebel, a defence force worker at The Rydges in Rotorua plays a festive song, hampers given to guests at the Jet Park Hotel in Hamilton, James Smith opens his present while in managed isolation, and Santa arrives in Christchurch's MIQ. 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