Supporting one customer portal will help reduce confusion for both customers and staff. From here click on the Manage My Registered Accounts. The majority of major banks are part of this program. Customers can pay by bank account or with a Credit Card with this service. Please note: if you want all your accounts paperless, you have to select this option for each account. Click on the Bill History section. Trash Pickup Delayed from 12/17/2020 to 12/18/2020 » Trash and Recycling will not be picked up on Thursday, December 17, 2020, due to the incoming storm. Wait, there are two customer portals right now? Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. As part of our mission to provide low cost, high quality service, we are committed to providing you with the tools you need to conserve energy, save money, and reduce your environmental impact. SmartHub is the product offered by our billing vendor NISC. Make sure the written amount is correct. While we cannot predict the future, it is safe to say that this will not be the case. We now have an online bank exchange with Mastercard. This process is done manually in house. How can I view my bill if I go paperless? Model Options: 301U LED post-mounted; 302C LED ceiling-mounted Change your password and choose Confirm to access SmartHub. For more information around these laws, please go to Belmont Light’s Public Records Request page. No, there is discount or credit offered for going paperless. By using SmartHub as our payment processor, many of the functionality issues customer are experiencing will disappear. Companies that are not PCI complaint could be placing card holder’s data at greater risk of being compromised. If you currently pay your Bill online via Invoice Cloud, you will have to start doing so on SmartHub. We only provide information in accordance with Massachusetts Public Record Laws on public records request. We recognize numerous customers are constantly dealing with issues while trying to make payments online. Currently in SmartHub, Customer can log-in view their Bill, usage History, updated account preference, sign up for E-bills, set notification preferences and Report Issues. To unlink an account, go to the list of linked accounts. Once logged in, go to the Billing & Payments tab. Belmont Light has switched our online payment processor from Invoice Cloud to SmartHub. Can I schedule a one-time payment in advance? Jason M., Dental Equipment Consultant. For issues preventing payment, your account will be noted and any charges that may normally occur for late payment will be adjusted. This field is the legal amount field. Those features require customers to be signed into SmartHub to utilize. Banks will only process a check for the value written here, not the numeric amount in the box. In 2021, resolve to be more energy efficient. Call our customer service department (617-993-2800) to setup seasonal billing. Will my payment history from Invoice Cloud exist in SmartHub? At no time should you endanger There is also no grantee it wouldn’t just shift the issues we are experiencing today to a different part of the process. This will remove this account from your registered account list. Stepless control of light intensity between 3,100 and 28,000 Lux; Composite Curing Safe Mode (at 4,300 Lux) 85x155mm light pattern at 650mm focal distance; Pole lengths include 100cm (standard) and 150cm (optional). Log In Despite our best efforts, our customer experience was well below satisfactory. The plan was customers would go to SmartHub to view their current bill. The map above displays any work, outages, or other events currently happening in Belmont. While fixing one issue, a new issue is created. SmartHub is a fully integrated product offered by Belmont Light’s billing software, NISC. Residents will only have one site to sign into to assist with all their self-help need. Yes, customers can sign up for paperless billing from our customer portal, SmartHub. Yes. Additional information will be provided on how to use the payment feature in SmartHub. Autopay deducts your payment on the due date of you bill. In order to use your credit card, you will either have to pay online via SmartHub, or over an IVR (Interactive Voice Response) at 833-890-7731. This is because the account(s) you are not seeing are not linked to your SmartHub profile. Is there a discount or credit for going paperless? Does Belmont Light share any of my personal data with third parties? Why should I believe my user experience will be better with SmartHub only? Belmont Clesta Light Bulb 24V 60W Black Tip 24 Volt / 60 Watt Black Tip; Fits all Belmont Clesta Lights (Belmont 501074) Price: Login to view price. We also accept payments on their behalf. What do the color codes represent on the mobile application My Usage screen? Checks – Checks are accepted at both customer service windows, plus the drop box outside both locations. I am a ‘lifestyle’ disciplinarian, however this site is dedicated to my professional activities. Invoice Cloud is where customers can make online payments. Any payment information stored in Invoice Cloud, including autopayment information, will have to be reentered into SmartHub. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month. You can also mail payments to the address on the remittance portion of you bill . This may be subject to change. Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. The colors represent a visual indication of your usage. Are Belmont Light and SmartHub PCI compliant? Since SmartHub is fully integrated with our billing software the exchange of data will be smoother. Timing delays with bills posting to Invoice Cloud, and payments appearing on SmartHub will stop. Our goal is to offer an easier payment experience for our customers. We do not have an exact time of when the payment functionality will be turned on in SmartHub. Belmont is geographically separated from the Geelong central business district by the Barwon River.The suburb is primarily residential, with some light industry along Barwon Heads Road. Unfortunately, due to PCI Compliance laws and technical reasons, your data will not automatically be transferred from Invoice Cloud to SmartHub. In the future we are looking to build on current features we offer though SmartHub to provide residents with the best customer experience possible. You will see your balance due lessen by your payment amount after you have submitted your payment on SmartHub. This may be a result from having the incorrect account # or name on account. yourself or others, take any unnecessary risks or infringe any laws and in case of an emergency please call 911.Please be aware that our SMS SmartHub is fully integrated with our billing software. We also acknowledge all Aboriginal and Torres Strait Islander peoples living within the City of Belmont. Eddie Q., Equipment Dealer. Discover, Mastercard and Visa are accepted credit card. PCI compliance help protects consumer’s card data. No. No. SmartHub comes with built in functionality to accept payment that we are not currently using. Saving payment information is an option not a requirement. Yes, you can schedule future one-time payments. This feature does not allow customers to store payment information or setup autopay. This may change in the future. I am having technical issues with SmartHub, who should I contact? We envisioned the functionality working similar to most online shopping carts where you can check out with 3rd parties like Apple Pay or PayPal. Who should I contact if I have technical questions about SmartHub? Payment will post to customers’ accounts in real time, verse a 24-hour delay. Why sign up for SmartHub if I am not making Online Payments? Happy New Year from Belmont Light! When trouble shooting issues with customers over the phone, Customer Service Representatives will not have gone through the additional line of questioning to figure out which portal the customer is having trouble with. Contact us at 617-993-2837 or energyresources@belmontlight.com. The idea was residents would have one place where they could go to make payments for any/all services related to the Town of Belmont. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. Please tear off this portion of your bill and return it with your check. Yes. Any change to move anyway from collecting payments with SmartHub would require a change to our billing software. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Unfortunately, we had issues with the integration between Invoice Cloud and our billing software. The Peak Rewards Program is now Connected Homes. Belmont Light shared a post. Write your account number on the memo field of the check. Click here for Belmont Light’s Facebook page. It has become apparent we need to start collecting payments in SmartHub to achieve the user experience we desire for our customers. Invoice Cloud was originally intended to be the payment processing company for the entire Town of Belmont. Basic payment information that currently lives in SmartHub today will be available. Yes. Then customers can update their paperless preference for each account that is linked to their profile. You will need to fill out an application and provide a copy of a voided check. Please call our customer service department at 617-993-2800, and we can assist you in unlocking your account. It is best if customers try to add payment information Monday evening or Tuesday morning. 0 Followers, 17 Following, 0 Posts - See Instagram photos and videos from Belmont Lights (@belmontlights) This means that the funds will be electronically transferred to us on a next day basis. This is a fully integrated product, that allows many additional features besides payment processing. I’ve just enrolled in Autopay, when will my first payment be deducted? This week is #PublicPowerWeek for Belmont Light and the over 2,000 community-owned electric utility companies across the country. Please call Belmont Light’s customer service department at 617-993-2800. Depending on the type of issue you are experiencing, we may have to contact our vendor to resolve the problem. The detailed payment history that lived in Invoice Cloud will not be migrated to SmartHub. Customer have the ability to view their account information and usage history. If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app. Click here for Belmont Light’s Twitter page. Remember to write as legibly as possible. I’d prefer not to sign up for SmartHub, can I still sign up for Autopay? This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it. The monthly payment for a recurring service that is automatically deducted from a checking account or charged to a credit card. Why did we have two portals in the first place? If you are experiencing technical issues with SmartHub, you can get in touch with our customer service staff. What information do I need to register on SmartHub? To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. The map above displays any work, outages, or other events currently happening in Belmont. Yes, the current limit is $1,000. If you wish to make payment though SmartHub, you will just have to log in, and add/setup payment information. Some issues might be quick, and we can solve over the phone. encouraging customers to send us imagery of any damages, infrastructure Belmont is a southern suburb of Geelong, Victoria, Australia.The name means "beautiful hill". Twitch is the world's leading video platform and community for gamers. Does Belmont Light accept payments for the Water/Sewer Department? Green indicates average usage. As a result, many features that are normally available in the Invoice Cloud platform did not work properly. This will be a onetime process if you chose to save your payment information in SmartHub. You will be prompted to enter your account number, last name, and email address. Below is a breakdown of how each form of payment is accepted: Yes. We just switched from Bill Trust to Invoice Cloud 3 years ago, is this going to be the new norm? New customer will only have to register for access once. From here they would click a payment link which would bring them to a 3rd party for just payment information. Yes, while signed into SmartHub go to the My Profile tab. Yes. After August, SmartHub will also be used for making online payments via Credit Cards and Bank accounts. The City of Belmont acknowledges the Noongar Nation and specifically the Whadjuk people as the Traditional Custodians of this land and we pay our respects to Elders, past and present. PN 8688 Light Bulb, 12 VAC 55 Watt. SmartHub has a PayNow feature. E-Check/ACH – Customers also have the option of using their bank’s bill pay software and sending an electronic payment. If you just enrolled for autopay, your first payment deduction will begin in the following month. In order to keep Invoice Cloud, these services would have to switch to switch company. Click here to make a one-time payment through SmartHub Pay Now. On this screen you can add an account by clicking the add account button. Stepless light intensity can be adjusted to fit operatory ambient light conditions. Use today’s date. On this screen you can add an account by clicking the add account button. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Your new account number is available at the top of your electric bill. Yes, Belmont Light and SmartHub are PCI Complaint and have a yearly review process of our compliance with our credit card processor. I spend my winters in a warmer climate, can I have my bills forwarded to a seasonal address? Post-switch, Belmont Light customers will only have to login to SmartHub to complete any of these activities. For more difficult issues, we made require your assistance in sending us screen shots of the problem which we can forward to 3rd party vendor to resolve. Customer can sign up for SmartHub after they have received a copy of their first bill. It is not a requirement to receive service, bills, or make payments. This process is done by our customer service reps. We may have to reach out to you with follow up questions provided from our vendor to fully understand the situation and troubleshoot. When filling out a check, please use Blue or Black ink. DO NOT try to access SmartHub through the Safari browser as it cannot support the login. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks. If you already signed up for SmartHub, you are a head of the game. My SmartHub account is locked out, how do I unlock it? NISC offer other fully integrated products that we are utilizing throughout our entire operation. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. Instead many residents are confused and rightfully frustrated with the current setup and process. This resulted in numerous issues for both customers and staff. Autopay will draft payment for your final bill. You may also call Customer Service to request your account number. (message and data rates may apply) with all the necessary information: For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. Your account number will be on your bill. Belmont Light is proud to offer our customers a range of energy solutions to help you manage your home energy use in the way that best fits your lifestyle. This will allow customers to pay their invoice without signing into SmartHub. © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. For more difficult items we might have to research and get back to you. Bills should be available the day after the bill is generated. Are you leaving on vacations and won’t be around to make a payment when your funds become available in your bank account? All payment information will have to be added to SmartHub manually by customers. This is a required field and will control when this address is changed in our billing software. Our Customer Service team is here to listen to your questions, respond in a timely and professional manner, and do whatever it takes to assist with your electrical service needs. 617-993-2800 to report your outage. From here, you can print or save the bill. SmartHub is an area where customer can go online and see their account information, usage history, view bill images, and sign up for e-billing. We also want to acknowledge making changes to our process can be inconvenience for our customers who are not having issues. From here click on the Manage My Registered Accounts. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. I am not seeing all my accounts then I log on. The functionality  will not be available to customers before start of business on Monday the 9th. When you receive the email, click the login link and use the temporary password. Change your password and choose Continue to access the SmartHub app. Could we have just accepted payments in SmartHub from day one? What is the recommended screen resolution for SmartHub on the web? Yes. To link your account, go to the My profile tab. Customer who try and setup features like E-billing will not mistakenly try in the incorrect portal. Click on a topic below to read more. You will need to fill out an application  and provide a copy of a voided check. Will I be able to add my payment information to SmartHub at 12am on September 9th? The number is 833-890-7731. One that would directly affect this process is the use our billing and mailroom services. Click on the “Can’t access your account?” link on the SmartHub sign in page. I am trying to register online, but I am running into technical issues and it’s not allowing me to register? Name, address, outage information. Customers can pay by bank account or with a Credit Card with this service. A well-known name in dental equipment, Belmont offers a solid product at a competitive price. I’ve installed equipment in hundreds of offices. Make the check out to Belmont Light, or Town of Belmont. Yes, we accept Discover, Mastercard and Visa. There are 41 public power utilities in Massachusetts, serving 400,000 homes, business, and community buildings. Yes. If you are a new customer and haven’t received a bill yet, you will have to wait to receive your first bill to sign up for SmartHub. Enter your account information and choose Submit. We are consistently looking for ways to give back to our neighbors to make sure that Belmont remains a great place to live and work. Paperless customers will receive an email stating their bill is available. Visit our SmartHub page for more information. To text an outage report please text your message to 1-617-993-6006 Yes, but only with a bank account. No, you do not have to sign up for SmartHub. Click here to set up ongoing online payments through the SmartHub customer portal. The combination of price and quality makes Belmont a great value. What if I am already signed up for SmartHub? Your payment should update your account right away. I frequently recommend Belmont for its price and functionality. It may take longer for these payments to post to your account. Credit Cards- Either online through SmartHub, or an IVR (Interactive Voice Response) to accept payments over the phone (833-890-7731). This will remove this account from your registered account list. Customers can access an electronic copy of their previous 3 years bill on SmartHub. Once the switch is made, customers will not have access to the Invoice Cloud portal. Why? Light Bulb, 12 VAC 55 Watt (A-dec® #041.513.00) H-3 Bulb Type; 12 Volt AC / 55 watt; Belmont LED dental lights produce cool, natural light with high color rendering performance, for correct tooth shade matching and for differentiation of soft tissue. NOTE for iPad users: if you are accessing SmartHub with an iPad, you must download and use the app to access your account. Belmont Light does the billing for the Water/Sewer department. These additional questions tend to frustrate customers as they can come off as worthless, but a require to ensure we are all on the same page. Additional feature will be added to SmartHub over time. With the peace of mind of our 5-year manufacturer’s warranty, you can rest assured that your Belmont equipment will allow you to work in confidence for years to come. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. Are there any requirements for writing a check? If this is an EMERGENCY please call 617.993.2800—do not fill out form! Some smaller banks may not participate in this program. How can I fix this? More payment detail to come. Belmont Light’s customer service staff will not accept credit cards in person or over the phone. SmartHub also has some additional features that we look forward to releasing in the future. This information will include, service type, payment date, and amount. PCI compliance is enforced by the PCI Standards Council, and all businesses that store, process or transmit credit card data electronically are required to follow the compliance guidelines. You can link and unlink accounts at any time. A temporary password will be sent to the email address you provide. Belmont’s products have long been recognized for their durability and longevity, all the while helping you practise dentistry efficiently. Once we have a proper solution, we will contact you and attempt to correct the issue. When will I see my payment posted on my account in SmartHub? Belmont Light does not sell or share any customer data to any 3rd party vendors. Enter your account information and choose Register. Belmont Light has been a part of the Belmont community for over 100 years. SmartHub is Belmont Lights customer account portal. Can I add additional users to my account in SmartHub? Belmont Light has many ways to help: Start with a FREE remote home energy assessment or do a self assessment on your home through https://buff.ly/383d7Li Check out https://buff.ly/3jQTTeY to view our available rebates on ENERGY STAR home devices. Also, having one customer portal should help reduce confusion with where different activities are performed. Belmont Light previously had two separate customer portals; SmartHub, where customers can go to see their monthly bills and check their usage, and Invoice Cloud, where customers could make online payments. We were attempting to use both products to perform in a matter they were not created to support. You can link and unlink accounts at any time. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. The number is 833-890-7731. From here click on the Update My Paperless Setting on the left navigation bar. To unlink an account, go to the list of linked accounts. When can I see my most recent bill in SmartHub? Please note, customer service does not accept credit card in person or over the phone. Customers can sign up for autopay through our online customer portal SmartHub. When Belmont Light converted billing systems in October of 2016, we launched two customer portals, SmartHub and Invoice Cloud. With over 100 years of service to the Belmont community, we at Belmont Light know there is nothing more important than helping our customers. Once you click on the view bill link, a new window will open with a copy of your bill. From here, you have the ability to view bills for each month. Can I keep making payments through Invoice Cloud, after the switch date? When reporting an outage we are Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. View the profiles of people named Belmont Light. Utilizing this feature should prevent the issues we experienced due to custom integration. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. REPORT A PROBLEM. Click here for Belmont Light’s Twitter page. Belmont Light has an entire suite of customer tools offered through SmartHub. Maximum ceiling height 305cm in respect of a 100cm pole. Monday—Friday. We accept cash, checks and credit cards. Can I removed accounts linked to my profile on SmartHub? SmartHub keeps a record of the past three years of your bill history. See more of Belmont Light on Facebook. You can sign up with either a bank account or a credit card. If you have any problems when texting us, please call us Is it possible to schedule a mailing address update for a date in the future? All payment methods available for Light bills are also available for Water/Sewer bills. issues, and general community engagement. Click here for Belmont Light’s Facebook page. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. We made various attempts working with our vendors to improve the process, with little luck. Download the app from the Apple App Store or the Google Play Store by searching for “SmartHub” (not case sensitive but must be all one word). For customers who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. Join Facebook to connect with Belmont Light and others you may know. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. I am located near Northampton in the heart of the Northamptonshire countryside at my discreet studio. Features like linking accounts will only have to be performed in once. The function has a few limitations. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. This would require custom integration and be a much larger undertaking. Please call Belmont Light’s customer service department 617-993-2800 so we can assist you. messaging service is only monitored between the hours of 8-4 Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. Find Belmont Light by location or name and Confirm. Previous integration issues between our Billing software and Invoice Cloud will be a thing of the past. You may address me as Miss Belmont or simply Miss. Customers can view a copy of their bills on SmartHub, even if you are not signed up for paperless billing. You will need your billing account number, the last name (or business name) on the account, and a valid email address. Do not future date the check. I have forgot my SmartHub password, how can I reset? If I had payment information stored in Invoice Cloud, will it be automatically transferred to SmartHub? Questions? You can set up a one-time payment that is schedule to pay on a future date of your choosing. 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