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I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. View more information about our in-network insurance policies. Refund is issued based on the value of the merchandise returned. This is not right at all. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. I took my family ( myself, husband and daughter) in to have eye exams, we all have state insurance and they said our exams would be covered and our glasses would not be. Visionworks has stated that their refund time frame is around 30 days. They were not clear in explaining the procedure. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Retailer policies (such as warranty, return policy, etc.). I have been very patient and at this point my patience has run out. and one set of reading glasses (cost me $294.00). A member of management has reached out to ******** to invite her in to look at other frame options. Finally was done at 245! Tip for consumers:Do not use visionworks! Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person Frequently Asked Questions - General | America's Best All Rights Reserved. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. Resolved "Charges" Resolved "Cancelled appointment.". I do recommend this company. When we checked prices over the phone at Costco Optical locations across the country in March 2023, we found that single-vision lenses start at $62 on average and frames start at around $58 on average. It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! Zero stars really. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* Overcharged $400 at checkout (was corrected before I left). I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Frames and lenses purchased in a store have a 60-day . If you feel you have received this message in error, please view our customer care I'm going to take my time and write about my experience on all the social media and your website. Management has reached out to Medhen and has made arrangements for Medhen to contact the store to schedule a recheck. So, why hasn't someone tried to call again? However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. Are you tired of dealing with companies and requesting refunds on your own? TIA. This company also offers contact lens dispensing. I spent $929.95 on Apr 18, 2022. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Take advantage of a 54 year old Female Veteran? We returned both pairs of glasses to vision work on 7th March. Thanks in advance. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe easily. Many customers complain about buying a defective product from Visionworks. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. No explanation - no eyeglasses. Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. I was told they would have to be order and would be there in a couple weeks. Ridiculous! Services that were not covered by my insurance were performed and charged to me that I did not agree to, including retina imaging. Visionworks Eyeglass Store Review - Consumer Reports The past three years I have made all of my vision purchases with Visionworks. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Damage that is not consistent with ordinary wear will not be accepted. It is now 10 weeks later and I still have not received my eyeglasses. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. Yes, Visionworks has an exchange policy for its clients. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Just follow the support agents instructions. Visionworks Glasses are Backed by Our 100-day Guarantee We have all received receipts with three dreaded phrases printed across the top: "Final Sale, No Returns, No Exchanges." Strict return policies are the norm when it comes to personalized items. The General Manager, Joe ** was a joke, he knew only limited things and he just kept repeating them without even bothering to listen to me or waiting for me to finish what I was asking. If you do not have the return form, we will provide it together with your RA number. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. We do not apply a refund credit to your new purchase. They also dispense contact lenses. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. The return policy lets you exchange your glasses for another style or color, or get a refund. I returned after 3 days - wrong prescription - told it was my fault. two more weeks pass and I get an email from Visionworks stating (it's been a couple weeks since you picked up your glasses. Claim your listing for free to respond to reviews, update your profile and manage your listing. We apologize for the inconvenience. To Whom It May ********** name is *************************. Step 3: Pick the right return policy clauses. Your email address will not be published. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. I used insurance and paid ~$65 out of pocket. And generally had good experiences. Your glasses must not be broken or damaged to qualify. Their computers were down and could not fix the schedule and they stated no one at the mall was answering. What an inept lab and company. to help you make better choices for lifes big moments and the everyday ones in between. I want an apology and have the store clerk to contact my credit card company and void the charges. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. You can contact Visionworks by phone or visit a store to return or inquire about a product. Can you provide a copy of my prescription? Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. Browse glasses, sunglasses and contact lenses from Visionworks. Return merchandise must be double boxed with no writing on the manufacturer's box. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. Companies can ask for reviews via automatic invitations. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. I bought two pairs of glasses, buy one, get one free. I used insurance and paid ~$65 out of pocket. You have two choices when it comes to returning the item. LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. since I had not received my glasses I called again or a call from a manager. The company does not accept items that are broken or damaged. I enjoyed myself today and that's how it should be. Thank you again Isaiah! The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. For more information, please see our 435 total complaints in the last 3 years. VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp What Is the Visionworks Return Policy? Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. Initially I was told they would be done by Jan 9th. Now ups is investigating but visionworks says they will not replace them if they say its delivered. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. Please make sure you include your order number so we can complete your refund. I could replace the original but not upgrade. If I could give a zero star I would. Ad-free. Find a staff member and request a return. and our How do i get acopy of my last visit and the bill? Kudos also to Mario who took my mangled glasses I stepped on and made them wearable. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Follow-up service (e.g., frame adjustments, repairs, cleanings). Horrible. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. How do I know I can trust these reviews about Visionworks? I once again call and she says there is no order. Each time has been worst than the last. I received a new pair that did exactly the same thing within 2 months time! I went to the Visionworks in Hadley MA. No Visionwork currently does not have any international shipping policies in place. Buy contact lenses that correct for single vision, bifocal or astigmatism. Again there was no coordination between the two visits and the doctors. It goes against our guidelines to offer incentives for reviews. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. The Dr. was able to help my severe dry eyes and he was so patient and helpful. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Refund still is a problem, dispite credit card dispute process. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. Sit back and relax while we do the work. Read full return policy. I ordered and paid for glasses in January from store 338. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. Cookie Notice Its location on this page may change next time you visit. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch Visionworks is a company based out of North America. Buying Eyeglasses | How to Avoid Being Gouged - Consumer Reports The professionalism was superb. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. STAY AWAY go somewhere else if you need glasses. Terms of Use | Visionworks I never heard back from the store for weeks. Table of contents. Even today, the day of my appointment, I received an email and 2 texts reminders. Carrie sales agent super sweet very patient and great customer service and greatttt deals! So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. Price paid I spent $1200+ on Nov 16 for 3 pairs of glasses. Get kids glasses that are durable and designed to stand up to the activity of sports. Copyright 2023 Consumers Unified LLC. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. What can you do if the frame doesnt suit you? This bad script could have damaged me , my eyes and my health tremendously. As a matter of policy, BBB does not endorse any product, service or business. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. NBA Store Returns PolicyWhat Items Are Refundable? Include your Name, Invoice #, and email address. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. If you dont understand something, dont worry about it, simply write it down in the comments section. I have been a customer here for along time, but not sure what has happened! I feel this company will not last long as their reputation and history is awful. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. Save my name, email, and website in this browser for the next time I comment. Walmart Vision Center: Services, Products, Pros & Cons - Healthline Usually lenses have one year, frames one or two years, accessories one year warranty. I tried to get an answer and all she said was I'm not going to argue about this and walked away. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. THEY WANT THE CUSTOMERS BUT DO NOT WANT TO DO ANYTHING TO SATISFY THE CUSTOMERS. And don't try calling because Noone answers. I also stated to her that since it happened the same day, (March 22, 2023) that she could void the three incorrect transactions, the store manager got involved and he was extremely rude and got up in my face. Visionworks doesnt specify how you can return items you are dissatisfied with. Wed like to thank ****** for allowing us to assist in resolving. Incomplete returns will receive a reduced credit reflecting any missing accessories. Package your product in a box to avoid damage. Can You Return Prescription Glasses? models like the Visionworks are rated on multiple criteria, such as those Tip for consumers:Go somewhere else. I find this behavior unacceptable. The staff names were Shenita, Mary and Dustin. I give this place a zero. Replacement products will be shipped at no cost to you. Had back to back appointments for my kids and myself and everything went smoothly. After two weeks I checked status and it had changed to pending/delayed. Why am I being punished? I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You have to fill out a request letter, make a few calls, fire off a few emails. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Visionworks. No additional imaging was required or requested during this appointment. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. Even if it cost a little extra it's worth it. You can also call at 1-800-784-7427. Don't worry if you don't understand something, simply write it down in the comments area. Can You Return Prescription Glasses? | Visionworks Rude customer service. Damaged items All Packages are inspected for damage before they ship from our warehouse. Date of experience: December 18, 2022. How long is the return window for Visionworks? Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Conclusion. Every purchase must be paid in full at the time of sale. When the glasses came in they were not the glasses I ordered. They are still looking for the other pair. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing All You Need To Know About the Jet Return Policy. Which is unfortunate, given the generous nature of it. Office was locked until 10:15. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. Friendly, effective and professional - I'll return! This will get you connected to a customer support agent who can help you get your return started. Unsubscribe easily. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. Visionworks Return & Refund Policies. They worked for long-distance and reading and would have been a great backup pair. The only some which they gave me were ineligible (printer ink/toner was all faded). Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Tell the customer support representative about your issue. Enjoy reading our tips and recommendations. This store also confirmed that they accepted my VSP on the day of my appointment, but the staff at this location were dismissive and unhelpful during my first store visit. Include a copy of the original invoice with your return shipment. To go ahead and cancel the appointment I didn't have because I was done with Visionworks. It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. 600 dollars and I'm done with them.im taking them to another eye doctor to have it done right. Follow the steps below: The easier way to start your return process is to head over to a Visionworks store and ask a staff member to initiate your return request. Keep in mind that the time can vary depending on the type of refund. Also, mentioned that she is currently starting the refund process.4) On the 20th March, I called the store again for a refund and was told it is in process and will take at least 10 days for a refund.5) On the 27th March - I called the store but was told they will call back - no one called back.It's been over 3 weeks and we still haven't received any refund. I told her that it doesn't even make sense to have a teleview appointment. Rochester, MN store. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. I called the store with no help and also spoke with management for a full refund. I always have a hard time deciding which frames. Has anyone returned their glasses? I went in & I was correct. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Wow! We still dont recognize that sign in. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). Visionworks Return Policy - How To Return? - Bob Cut Magazine I would rate their business as a -1 star if I can. THE STORES NEVER ANSWER THEIR PHONES. Disappointed. The glasses didn't even ship to either Visionworks store. All product returns require a Return Authorization number (RA#). They should give him some more training he def needs customer service training if he's going to be a manager. No one say hello we will be with you in a moment. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. Resolved "Customer service " Resolved "Overall service.".