), Look at your actual Federal return to get the Federal refund amount, i.e., your. But first check the IRS "Where's My Refund" tool at the link below. You would need to explain that more, including what products you used. Or could it be a state refund? The total refund was about 1600.00 . You may have had a treasury offset, that is when the Treasury Department has seized a portion of your refund to pay a debt. Please return to the forum to see the full comment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The system said due to COVID-19 , your fees are waived and will not charge any. I have dealt with turbotax before and never had issues like this year.First they made a mathematical mistake that cost me.now I received my remainder of my tax and the THiRd Party Santa Barbara bank got more than me really. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) SBTPG already deposited some of the money, so why are they holding the remainder up now? I just received a deposit of frickin $19. Contact the bank to find out what that deposit was for. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. It looks like the forum privacy filter redacted your email address above for your privacy/security. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. For your privacy and security, please do not post personal info in this public forum. Perhaps your situation is different. Oh my. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? I will be contacting the MA Attorney General. For the vast majority of folks it is the Federal refund. Consumer Tax/Taxpayer. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. **, TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate, Also see this article for more info on how the IRS Taxpayer Advocate Service works::http://www.irs.gov/taxtopics/tc104.html. Even when they are closed, you may be able to get automated info, or you can log in as above. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. So Im literally missing thousands! Yes, I do have $600 on line 30. Here's something else you can check. The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. Then he can check with the IRS to see if they can explain the $507 payment and if his Federal refund has actually even been sent. Real experts - to help or even do your taxes for you. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. what will be the projected time for the return to be di If you don't pay they will debit your account. This also includes past Child Support payments. I filed my ny state tax return in early july. Please advise. A couple of users reported that at least for them, that was a backdoor route to the IRS. https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees. Was that the second Stimulus check or the tax refund from the IRS? In most instances, no further action is needed but you may check Wheres my refund or you can view your. Then press 1 for "form, tax history, or payment". Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait. You can also check out this. I removed your attached files. Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). TurboTax never gets information from the IRS or state when they reduce your refund. ACH credit is not the preferred payment option for most taxpayers. Does anybody know what is going on here? TurboTax does not receive any updates from the IRS. Unfortunately, there was nothing indicating that it would be a timely deposit into our account or that they fully vetted their partners on their ability to offer the same level of service Turbo Tax has provided throughout the years. Menu. Have you checked the IRS "Where's My Refund" tool recently to see if there is any new message there? What all does it say? Ask questions and learn more about your taxes and finances. Electronic deposit tax products pe1 If that deposit from Tax Products Group wasn't your Federal refund (minus the product fees and service charge), then it's not clear what it was for. Did you get it after you filed or not enter in the 2nd box? https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. You didn't say anything about your Federal refund. To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. **Disclaimer: Every effort has been made to offer the most correct information possible. Real experts - to help or even do your taxes for you. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com. I have a similar issue. (TOP 5 Tips), What Is The Sales Tax In Rhode Island? Or had you already received your Federal refund? Also I wasnt supposed to be charged fees, thats the whole point of me saying this. I don't know. There may have also been sales taxes, if applicable. Solved: What do TAX PRODUCTS PE4 SBTPG LLC means? - Intuit Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+. I'm not sure what you are referring to by "system said due to COVID-19, your fees are waived and will not charge any." All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. What information is incorrect? to receive guidance from our tax experts and community. I am sure you have lost a number of customers for this. Click onTax Toolson the left side of the online program screen. Tax products pe2 sbtpg llc ppd. Who do I contact regarding the Remainder of My Refund? That service fee is avoided if one chooses to pay upfront by credit/debit card. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. The state worked fine but this amount did not. New Member. Once your federal return has been accepted by the IRS, only the IRS has any control. That fee is $40 (or $45 for California filers.) This is a user community forum, not a direct route to TurboTax Support. Tax products pe1 type sbtpg llc co tax products pe1. Iwont use them again!!! Tax products pe1 sbtpg LLC Here is what it means All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales. I think Turbo Tax got the short end on this one. You will need to contactTPG for information regarding your refund. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. To log in, go to the page below, choose the Taxpayer portal, then choose "Check with TPG.". Many refunds are taking longer during the pandemic. So my federal return was $411. Sorry you're having trouble, but you're preaching to the choir here. If necessary after that, you can speak to the IRS. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. If so, only the Federal refund goes through SBTPG. The bank receives your refund, takes out the fees and sends the rest of the refund to you. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. This is unacceptable & inaccurate. Be sure you enter the correct SSN and filing status. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Did you have 600 on 1040 line 30? I don't know how or what they have listed. Ok. Were working hard to get through the backlog. EdwardLO. I'm not familiar with that. Did the information on this page answer your question? Please click here to learn more about the Offset Program. https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. If it was from Tax Products Group, then that would be the Federal refund. The funds were sent to SBTPG and 481.76 of the total was deposited into my account. If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. Hand off your taxes, get expert help, or do it yourself. Did the information on this page answer your question? Hand off your taxes, get expert help, or do it yourself. Skip to content. It may show there what they received from the IRS and how much in fees they took out. There is also a $40 service charge for the totally optional service. InStep 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now". I've seen it work for some users when the WMR tool didn't. I am sure you have lost a number of customers for this. If so, it comes separately in another deposit straight from the state tax agency. Real experts - to help or even do your taxes for you. They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. What do TAX PRODUCTS PE4 SBTPG LLC means? That's handled by an intermediary company called SBTPG (aka Tax Products Group.) Premier investment & rental property taxes. No one here can see your fees or the amount of your refund. https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online. EVERYONE I KNOW WILL HEAR OF THIS SERVICE, AND EVERYONE THAT I CAN REACH "ELECTRONICALLY", AND I WON'T CHARGE THEM ANYTHING TO DO IT. what was this deposit for? How did you pay your TurboTax fees? Here's how to reach a live IRS agent, but they are so busy it may not be easy. Comparing Open vs. I don't think they list the Pay with Refund fee. I have used that payment option before without any issues. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+ 7 5 104,698 Reply. I wasnt supposed to be charged fees! Your tax refund was not sent to TurboTax. The dates for receiving a federal tax refund are only estimates on the TurboTax website. Solved: I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. That fee is $40 (or $45 for California filers.). So just a heads up to anyone to double-check your amounts once you receive them and harass TurboTax if it isn't exactly what it should be! At the end of my doing my returns it said I can be exempted from the paid thing. Yes. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Edit: Apparently you can get more information on where your missing money is from the TPG website here: https://www.sbtpg.com, TurboTax sending refund from a "TPG Products", and refund is less than it should be for many, https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. A state refund comes directly from the state tax agency. Did you have both Federal and state refunds? After filing eith Inuit Turbo Tax for YEARS, March of 2022 they fucked me over and took more than HALF my refund with hidden fees and bullshit excuses. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. why is there an extra $39.99 charged outside of whats already been listed? Your email address will not be published. NOTE: Or were you expecting a stimulus payment of $3900-- are there 2 spouses and 3 dependents? Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Do they process federal and state returns separately? Tax Products Pe1 Type: Sbtpg Llc Data: Btsn Co: Tax Products Pe1 It's not clear yet. If that's the case, then as a nice round number of $3,900, it "might" be an economic stimulus payment (see my note at the bottom of this comment.) Im having the same issue. Tax products pr1 sbtpg llc 130220 Those are all good things to check. Contact the bank to find out what that deposit was for. By clicking "Continue", you will leave the Community and be taken to that site instead. is it from irs or from the tax consultants with which i filed? In addition to the product fees and possible sales tax, there is a $40 service fee for that payment option ($45 for California filers). They can receive a refund through a check, direct deposit, or ACH transfer. That was where the issue lies. vettedparty to do business with. Who is this Santa Barbara Tax Group and why is this happening this time? You might have to look that up so you don't get it twisted. if so, you signed an agreement that says TT can withdraw its fees from your account. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like. Im saying is that it should included with the total im seeing on the home screen, so when i go back and check, every thing adds up when i start doing the math. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. There is also an additional $40 service fee for that payment method ($45 for California filers.). It was shown on several screens and you had to agree to it. Some Americans have been surprised by a deposit from the Internal Revenue Service in their bank accounts. We continue to send Economic Impact Payments weekly in 2021 as 2020 tax returns are processed. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. It said that my expected return of $1057 was adjusted down to $456. I had a deposit in my account from tax products pe1/sbtpg llc. For your original Federal refund you submitted, go by the figure on your Federal Form 1040, Line 35a. why is my refund 125.00 short from the 1973.00 I was to get? How do I get ahold with TurboTax about these fees? If it's a state refund, it shouldn't say it's from "Tax Products PE3 SBTPG" which is this thread's title. (Question). This is a user community forum. We'll help you get started or pick up where you left off. I would be FUMING. Did the information on this page answer your question? So why is my return $500 less? Nc tax refund: i e-file my nc tax refund and it was accepted by them on 03/01/2012 at 1:58 pm. Then listen to each menu before making the selection. If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. Ridiculous thievery. By clicking "Continue", you will leave the Community and be taken to that site instead. You have clicked a link to a site outside of the TurboTax Community. I got much less than expected and will not be using you guys again if this is the case. By clicking "Continue", you will leave the Community and be taken to that site instead. No one here is going to know anything specific about your situation, and you have not explained it any. Did you choose to pay your TurboTax fees out of your Federal refund, or did you pay upfront with credit/debit card? Ask questions and learn more about your taxes and finances. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. News; Upgrade to TPG; Products. You can check to see if the PE2 payment is a Federal refund by going to the SBTPG website and using their lookup tool. Note -Once a tax return has beenAcceptedby the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. There are only 2 places that can touch your Federal refund before it ends up in your bank account (or card)--the IRS and if you chose the option to pay TurboTax fees out of the refund, a third-party company SBTPG's bank. If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. You also agree to having the fees deducted from your account if the IRS takes too long to issue your refund or if the refund is offset for a debt you owed. If it was the IRS that reduced your Federal refund amount, then they should send you a letter in about 3 weeks or so explaining why and your options if you disagree. And I only received $61 from an unknown deposit. If you want to check with the third-party company to see what they received from the IRS, you can use the SBTPG refund lookup tool at their website. Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri, FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, Or use this contact form:https://support.turbotax.intuit.com/contact. If they reduced it, it might have a message telling you why. Or if you want to phone the IRS, you may be able to inquire. If you have any Questions you can call the (BFS) Bureau of Fiscal Service . But I know I did not read anywhere on Turbo Tax that they can take 60% of my tax return. Why is the amount that turbo tax said it was going to send, not the same amount that has been deposited into my account? If it becomes necessary, I also left info below on how to speak to the IRS Taxpayer Advocate Service. TurboTax would have sent several emails to you before they took the money out of your account. On my IRS2GO app it saying my refund isnt even scheduled to come til tomorrow. You might have to look that up so you dont get it twisted. Your ONLY source of information about your refund now is the IRS. Part of the fees deducted will be the service fee for paying out of the Federal refund. By clicking "Continue", you will leave the Community and be taken to that site instead. Tax products pe1 sbtpg llc id 3722260102co tax products pe1. @FatherCarrozza That is a 600 difference. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund.This option also has an additional charge from the bank that processes the transaction. If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. As of August 20, 2021, we had 10.1 million unprocessed individual returns. Ion even know what pe3 stands for, just hoping that's not my tax return. If youre in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention auto-debit, or visit TurboTax Support. A lot of people are reporting they are having trouble getting answers or being able to reach TurboTax at all. In addition to your product fees there is a $40 service fee for that payment option ($45 for California filers) plus possible sales tax. My refund is hundreds (maybe thousands depending if state return was included in refund). That's handled by an intermediary company called SBTPG (aka Tax Products Group.) Was this a cash advance that I received and if so when will I receive the remaining balance of my federal refund because I'm sure taxes and fees did not add up to over $1200 dollars for which my federal refund was short. It also shows their business hours. Real experts - to help or even do your taxes for you. I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. That payment method also has an additional $40 service fee ($45 for California filers) and possible sales tax. I know for a fact I owe no debt to anyone and my refund was 507?? If you had not agreed to this, contact the firms immediately to sort this out. Really--are you blaming TurboTax for the pandemic that caused the IRS to become backlogged? I have and i did. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Waiting is frustratingrefunds are taking longer in many cases. If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing. Did the information on this page answer your question? You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. what was this deposit for? Then click onPrint Center. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Currently, check cashing at Walmart is not available in NJ and NY. You said "bank checking account" above. If you chose to have your TurboTax fees deducted from your federal refund, that is handled by the third party bank. You may have received an email from our partner Santa Barbara Tax Products Group (SBTPG) regarding a hold on your federal refund. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. There may have also been sales taxes, if applicable. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. to receive guidance from our tax experts and community. It might provide some information that will help sort out what the $3900 is. IRS and it matches turbo tax refund info. To the leadership of turbo tax, you can blame it on your second party vender. If you are in California, then you also get additional benefits with the "pay out of the refund" option. If you have a fee issue, here's how to reach TurboTax Customer Support by phone. what was this deposit for? It also shows their business hours. SBTPG then direct deposits the remainder of the federal tax refund into the account you requested on the federal tax return. Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.