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We will ask for your model and serial number, we will then ask a few questions and diagnose your problem over the phone. Hi Dimplex, We bought a Gosford Optimyst stove in January. 0000028641 00000 n Don't lose your cool! Using the national average of. . 2.7A.The addition of a mesh spark screen in front of the Log Grate and Fireplace tools can be used to complete the look of your hearth. . 0000004056 00000 n Glen Dimplex Americas will not be responsible for, and the limited warranty services shall not include, any expense incurred for installation or removal of the product or part (or any replacement product or part) or any labor or transportation costs. Dimplex Heating, Fan Heaters. Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. Dimplex Electric Fireplace Problems [9 Easy Fixes] You will have to put double efforts into cleaning all the dirt formed due to tap water and you will regret using tap water in your opti-myst fire. The flicker motor may be defective. Dimplex Parts > Opti-Myst Fire Spares; Search Your Cart: Opti-Myst Fire Spares. In some cases, these wires can have tie wraps added to prevent the wires from being seen after final assembly, not included.! As the mist rises through the logs warm light is emitted which reflects against the water, creating an incredibly realistic 3D illusion of flames and smoke which is commonly . Yes, opti myst fire is prone to condensation. .0441000300RPBack Log .0440740300RPMetal Light Shield .1025340159RPLight Shield Log. startxref window.open(url, "_blank"); . This remote control has a range of approximately 50 (15.25m).It does not have to be pointed at the fireplace and can pass through most obstacles (including walls). 0000135030 00000 n 3. . Dimplex Optimyst transducer - YouTube To combine for that total. . . To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. . If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen DimplexAmericas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'manuals_plus-small-rectangle-1','ezslot_26',179,'0','0'])};__ez_fad_position('div-gpt-ad-manuals_plus-small-rectangle-1-0');Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.The purchaser is responsible for the removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealers or service agents place of business.This limited warranty does not entitle the purchaser to on-site or in-home services. Replacement Parts | Dimplex Tip The newer fires these days come with an adjustable mist output. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.Please record your model and serial numbers below for future reference: model and serial numbers can be found on the Model and Serial Number Label of your Log Grate.STOP NO NEED TO RETURN TO THE STORE, Questions with operation or assembly? If you look in the back there is a hinged door held with 2 screws on the older models there is a connector that sometimes burns up it just needs replacing. Keeping the fire working has cost me upwards of 500. Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. Please have proof of purchase, catalog/model, and serial numbers available when calling. Log Grate Assembly6 A. On/Off SwitchSupplies power to the Log Grate.B. Dimplex opti myst changed the way electric fireplaces looked forever. . . Jim. Tap water fills the mist-generating outlet with limescale, hindering it from working as smoothly as it did. The surface Running a waterline is an absolute must! . Dimplex Electric Fireplace Troubleshooting [7 Easy Solution] <]/Prev 644858>> url = '/react.php?id='+id+'&value='+value; The perfect way to have a worry-free 360 fireplace. . Optimyst uses ultrasonic technology to create the world's most realistic flame effect, with an ultra-fine water mist that mimics flame and smoke. As the mist rises up through the logs or coals, the light reflects against the water creating a convincing illusion of flames and smoke. . The surface. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. It is recommended that all of the water-containing components be cleaned with soap and water on a biweekly basis. However, if you decide to move the unit to perform cleaning ensure that the logs are stable before moving.The water storage system is located behind the backlog. Such costs shall be the purchasers responsibility. Cottage Fires2468 Pallet Street,New York, 10007914 414 9735. The myst is completely cold to touch and even safe for families with children. Electric Fireplace Repair (Dimplex) - YouTube We understand that an appliance breakdown can be stressful, so to take the pressure off we make sure unnecessary expenses aren't something you need to worry about on top! If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex. . . ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});Owners ManualModelDLGM29var cid='5629614550';var pid='ca-pub-0545639743190253';var slotId='div-gpt-ad-manuals_plus-medrectangle-3-0';var ffid=2;var alS=2021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});var cid='5629614550';var pid='ca-pub-0545639743190253';var slotId='div-gpt-ad-manuals_plus-medrectangle-3-0_1';var ffid=2;var alS=2021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});.medrectangle-3-multi-115{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:1px!important;margin-left:auto!important;margin-right:auto!important;margin-top:1px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}IMPORTANT SAFETY INFORMATION: Always read this manual first before attempting to install or use the log grate. Increase the separation between the equipment and the receiver. WARNING: Only use Dimplex approved 24V DC power supply, min. . The Dimplex Opti-myst 600 cassette requires an air inlet of 100cm 2 either below or to the side of the product, to allow air to circulate and Glen Dimplex Americas 2021. . 2021-08-02 Most realistic fire to the dimplex opti myst remote control instructions. . . . If there is, and it ain't rotating, the motor is knackered. .2100220100RPRemote Control . NOTE: There are tabs, on each end, that need to be turned to release the components.! These limits are designed to provide reasonable protection against harmful interference in a residential installation. Dimplex DLGM29 Opti-Myst Open Hearth Fireplace Owner's Manual (Figure 5)! Find out whether our amazing fixed price repair and no fix no fee offers are available for your manufacturer by getting a quote today. How long does the Dimplex transducer last? Get 24/7/365 support with Aida. 3001110100RPLog Grate with Wire Harness Set ..6908540159RPLog Set Assembly .9600510100RPEmber Bed. %%EOF If the flicker motor or LED driver board is defective, you may have to replace them. Dimplex electric fireplace blower not working is a common issue. . ..0441260100RPHeating Assembly ..9600520100RPLED Light Assembly ..3001100200RPRemovable Refill Container with Cap 0441440100RPCap for Refill Container . Select the supplier or trade you require, enter your location to begin your search. NOTE: Once the mist has been activated, the unit will have to be turned Off, using either the momentary button, on the unit, or the Off button on theremote control, then back on to return to Level 1 Logs and Light only operation.Battery ReplacementTo replace the battery:Slide battery cover opens on the remote control (Figure 4).Install one (1) 12-Volt (A23) battery in the battery holder.Close the battery cover.The batterymust be recycled or disposed of properly. Install transducer so that it is sitting level in the circular holding area in the Reservoir. . . 0000003944 00000 n 0000025401 00000 n . Do not modify the unit. . . 0000004811 00000 n 2019-10-18 1 Post. BIG Warranties is an insurance provider that can offer an insurance policy to cover future issues. It copes well with regular usage and adequately warms a room quickly when doors are closed. View All Electric Fires. toptrish. } As the mist rises up, it reflects against the vapor creating a convincing illusion of flames and smoke. I have also exchanged the crubling bulb-holders for better quality ones - but the problem persists, Problem solved.I bought an 8 transducer from China, increased the depth of water in the sump, drilled the sump to provide an exit route for the transduvcer's cable, hard wired the transducer's mains adapter into a switched part of the fire's loom. The flame is created by LED lights reflecting off the mist which is produced by Dimplex's ultrasonic technology from regular tap water stored in a container inside the fireplace. 0000002893 00000 n The fully 3-dimensional effect uses established ultrasonic technology to create an ultra-fine water mist. Using the national average of 15.21 cents for kW/ hour, the Opti-Myst Pro 500 cassette costs $0.02/hour and Opti-Myst Pro 1000 cassette costs $0.07/hour with the addition of water costs 2021-12-08 Just had similar. Dimplex Optimyst Pro 1000 Built-In Electric Cassette. and found none. . 0000138893 00000 n 0000101883 00000 n . December 2016. . . Show Less. . You are under no obligation to take this cover and can proceed to pay for a repair only if preferred. Repair Kits; Finished Products; LifeSmart ; Main Pages; Home Page; Product Sections; FAQ; Guest Book; News; About Us; . The purchaser is responsible for the removal and transportation of such product or part (and any repaired or replacement product or part) to and from the authorized dealers or service agents place of business. CAUTION: Do not put plastic components in the dishwasher.! . Below are some Dimplex Opti Myst troubleshooting problems. Repairs | Dimplex - GDHV . Baseboard Heaters. Arrange cord away from traffic area and where it will not be tripped over. To disconnect the unit, turn the controls off, then remove the plug from the outlet. Do not block air intake or exhaust in any manner. Do not use it on soft surfaces, like a bed. Do not modify the Log Grate. Manage Settings Dimplex advise that they can send a techy to fix the problem, no matter what is entailed, for 155 all-in. Embers Fireplaces & Outdoor Living 52.5K subscribers Subscribe 47K views 2 years ago #600 In Depth Opti Myst review. . Build Quality. or if you are doing it yourself you can find suppliers local to you. Thank you and congratulations for choosing to purchase a Log Grate from Dimplex, the world leader in electric fireplaces.Please carefully read and save these instructions.CAUTION: Read all instructions and warnings carefully before starting installation. . Dimplex Danville - getting the best from your Opti-myst - YouTube Lastly, see if all 4 lamps are fitted properly and are working smoothly. . Fireplace Accessories. Always comply with the warnings and safety instructions to prevent personal injury or property damage. Do not attempt to wire your own new outlets or circuits. Thats a lot of tanks to fill. .3000370500RPRemote Control Receiver & Housing. Next, the bulbs are then illuminated by the converted mist. If your unit has a service warranty we will arrange service. Power Adapter Set. On-site or in-home services may be performed at the purchasers specific request and expense at Glen Dimplex Americas then-current rates for such services. In the end he replaced every working part (only the basic frame remained), and it worked for several months. The transducer and the fan unit are connected see more I have recently replaced a fan unit of the type you have purchased to my Dimplex Optimyst model OMWEC20. Dimplex Opti-myst operational guide 5 What do I need to do? Built-in Fireboxes. The Dimplex Opti-Myst Grand electric stove is an ideal alternative to a gas or solid fuel fire. Enjoy instant comfort and warmth with the Opti-myst Direct-wire Heater Accessory. Dimplex Repairs U.S.A., Dimplex Service Centers . And 2 1000 cassettes. Wall Heaters. So we decided to use the opti myst cassettes. In Depth Opti Myst review video: https://www.youtube.com/watch?v=W-98yZsGZgoOpti Myst Vs Ignite XL Video: https://www.youtube.com/watch?v=-HKSEBmhPzI\u0026t=467sSHOP OPTI MYST CASSETTES HERE: https://blazingembers.com/dimplex-opti-myst-pro-1000-cassette-fireplace/SHOP FIREGLASS HERE: https://amzn.to/3efqeu7 (Paid Link)CAMERA USED IN THIS VIDEO: https://amzn.to/3e9tk2J (Paid Link)GIMBLE USED IN THIS VIDEO: https://amzn.to/3jGeTEH (Paid Link)There is a lot to talk about in this video! Special features include 400 square feet of safe and emission and allergen-free heating Optional heating flame control Heating settings Remote control The Dimplex DF3033ST 33-inch self-trimming electric fireplace insert includes a remote control for added convenience. . Answered in 6 hours by: 11/13/2012. The fire now works perfectly and performs better than it did when it was new. NOTE: There are tabs, on each end, that need to be turned to release the components. Looking deceptively real, an Opti-myst fire will captivate you from the moment you see it. . The Faber Opti-Myst Cassette M : Flagstaff Flagstaff FLG20: Gala GALA: Gosford GOS20 . Dimplex appliance repairs As one of the go-to choices for appliance repairs, we're on hand to repair all models from Dimplex, including electric stoves, storage heaters and more. 0000015883 00000 n For your safety, alwayscomply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.To view the full line of Dimplex products, please visitwww.dimplex.com7212240100R05if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'manuals_plus-medrectangle-4','ezslot_3',163,'0','0'])};__ez_fad_position('div-gpt-ad-manuals_plus-medrectangle-4-0');Always use a qualified technician or service agency to repair this Log Grate.NOTE: Procedures and techniques that are considered important enough to emphasize.CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'manuals_plus-box-4','ezslot_7',164,'0','0'])};__ez_fad_position('div-gpt-ad-manuals_plus-box-4-0');Contents hide1 Manage Settings Keep away from children. Dimplex Optimyst transducer Fireplace service experts 120 subscribers Subscribe 4 5.7K views 4 years ago This video shows how to replace the transducer on the Dimplex Optimyst electric. Do not cover the cord with throw rugs, runners, or the like. As one of the go-to choices for appliance repairs, we're on hand to repair all models from Dimplex, including electric stoves, storage heaters and more. . Electric Heating Electric Heating. In some cases, these wires can have tie wraps added to prevent the wires from being seen after final assembly, not included.! This easy tank supplies water by the creation of name which you turn, produces a flawless illusion of grain and flame. Did you check Water tank? Water Reservoir! . In Depth Opti Myst review video: https://www.youtube.com/watch?v=W-98yZsGZgoOpti Myst Vs Ignite XL Video: https://www.youtube.com/watch?v=-HKSEBmhPzI&t=467sS 2020-03-01 Check to make sure the connection to the transducer is good and secure. . 0000001684 00000 n . NOTE: There is no need to remove any of the logs or move the unit to access the water storage system. Lost your remote, or need a new bulb or filter? Dimplex Opti-Myst Fire and Stove Spares - Electricspares Mantels. . Opti-Myst | Dimplex . The fan has stopped working, there is no power supply to the fan, no misting, checked the using alternative supply and it works. 0000002761 00000 n Make sure all the lamps that come with the fire are attached properly. The wiring can get damaged, causing your heater blower to not run. MANUAL CASS. Continue with Recommended Cookies, Home Dimplex Dimplex DLGM29 Opti-Myst Open Hearth Fireplace Owners Manualif((window.location.hostname.toLowerCase().indexOf('plus')<1)){window.location.href=window.location.replace(window.location.hostname,'manuals.plus');}var cid='5629614550';var pid='ca-pub-0545639743190253';var slotId='div-gpt-ad-manuals_plus-box-3-0';var ffid=2;var alS=2002%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} This limited warranty does furthernot apply to defects resulting from misuse,abuse, accident, neglect, incorrect installation, improper maintenance or handling, oroperation with an incorrect power source.What you must do to get service under this limited warranty Defects must be brought to the attention of Dimplex Customer Service online at dimplex.com/en/contact_us or by telephone at 1-888-346-7539. Dimplex Opti-Myst fireplaces use an ultrasonic technology that was adapted from commercial applications. str = $(this).attr('id'); In the event your tap water is hard, you may use softened water or distilled water with 1/8 tsp of salt (0.5 mL) added to the water reservoir. When you say it switches itself off,what exactly is it, the lights or mist or both. 2 www.dimplex.com Table of Contents Always use a qualified technician or service agency to repair this unit.! Position each log so that the hook and loop pad on the backside of the log lines up with the corresponding hook and loop pad on the log grate. e.preventDefault(); Opti-Myst. Remember Ionised or even distilled water is to be avoided. . Arrange cord away from traffic area and where it will not be tripped over. To disconnect the unit, turn the controls off, then remove the plug from the outlet. Do not block air intake or exhaust in any manner. Do not use it on soft surfaces, like a bed. Do not modify the Log Grate. Dimplex Opti Myst Fireplace | Electric Fireplaces Direct (Figure 4)This will synchronize the remote control and receiver.Remote Control UsagePressing the On button, on the remote control, switches between the two levels:Level 1: The logs and lights are turned on.Level 2: The logs and lightsremain on and the flame effect is activated.The fireplace can be turned off at any point by pressing the Off button on the remote control.! . If so, fix it. If the water is bubbling, check the fan by removing the front metal grill at the bottom front of the fire (4 screws), remove the filter and check to see if the fan 2017-06-11 Opti-Myst Smoke Effect: Optical Illusion or a Hologram. . Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Create air inlet. Do not cover the cord with throw rugs, runners, or the like. Remember to record your model and serial numbers for future . }); To confirm it is working correctly, remove the water tank and mist nozzle, and then gently insert the small cleaning brush (supplied with your Opti-myst) into the air outlet from the fan housing located on the top right hand side of the sump. (The addition of additional salt should only be when you notice that the unit is not producing mist as expected.) We're proud to have a network of engineers across the UK, allowing us to offer you a nationwide service based on the values of a small family business. Our support page is full of valuable information that can assist you Get support The last one lasted 12 months. 0000005066 00000 n Opti-myst Pro Built-in Cassette (CDFI1000/CDFI500 PRO) Built-in Electric Fireboxes. One bulb isnt working. Check with your Local Authority or Retailer for recycling advice in your area.MaintenanceWARNING: Disconnect power before attempting any maintenance or cleaning to reducethe risk of fire, electric shock, or damage to persons.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'manuals_plus-sky-4','ezslot_25',177,'0','0'])};__ez_fad_position('div-gpt-ad-manuals_plus-sky-4-0');Log Grate Surface CleaningUse a warm damp cloth only to clean the surfaces of the Log Grate. Documents / Resources12 18 months is what the life of a Dimplex transducer tends to be. } . If you can't work out how to do that it'd probably be a bit (read: Lot 2021-08-21 When you find Dimplex electric fire flame effect not working, the followings may be the cause: The wiring is loose. Kelly, Appliance Technician. These pads assist with securing the logs to the grate.Each of the logs contains LED lights to create a flickering effect. The frequency designation is indicated on the back of the remote control.! . You must log in or register to reply here. After that, even if you thoroughly clean the transducer and sump, it has trouble starting up again and requires either replacement or repairs from professionals. Both. 0000005615 00000 n . . The water in the opti myst fire has to be filled fully from time to time. . After it is fully dry, clean it with the brush you provided with the fire.3. Dimplex electric fireplaces help bring luxury to your home, no matter your skill level - view electric fireplaces that simply plug-and-play or hard-wire seamlessly. This is the main reason that causes some severe issues in the Opti Myst fire. If nothing of the above works, contact Dimplex service by filling out their service request form. . 0000032140 00000 n 0000022026 00000 n Related PostsWelcome & CongratulationsThank you and congratulations for choosing to purchase a Log Grate from Dimplex, the world leader in electric fireplaces.Please carefully read and save these instructions.CAUTION: Read all instructions and warnings carefully before starting installation. If any of the lamps that come with the fire stop working, this issue will occur. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the abovelimitation may not apply to the purchaser.What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. . United States Canada. The consent submitted will only be used for data processing originating from this website. My optimist has no power going through, I have tried everything but the switch does not click. Dimplex opti myst works so wonderfully that it leaves our minds in awe of it. NOTE: Procedures and techniques that are considered important enough to emphasize. 0000001510 00000 n . Also, our fan ended up being u/ s. Got a replacement alike off the bay. Call or book online now and we'll have your Dimplex appliance working again in no time! Then here Im, troubleshooting the Dimplex Opti Myst problems. NOTE: Each of these logs is handmade, and as such, the hook and loop pads on the logs and grate may not align perfectly, therefore, we have included additional pads should you need to re-position them. If you face this problem, follow the given below steps that will help you resolve this issue. . Dimplex Opti-myst Black Electric Fire . If you do not intend on using the unit for longer than 2 weeks, empty and drain the unit of water, and dry all of the water-containing components. I have replaced transducer not sump then fan, still not working,don't know what do do next not the same effect without myst.HELP! IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER.How State and Provincial law apply This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.