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As a matter of policy, BBB does not endorse any product, service or business. We will reach out to you directly and do our best to resolve this with you. Browse all of our available rental listings, Or contact our leasing team: I am rejecting this response because of the following: Please see dates of attachments. We will reach out to you directly and do our best to resolve this with you. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. After 3 months, we have been trying and have sent multiple emails. I work for a property management company. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Great Jones - A Roofstock Company | LinkedIn Great Jones Location 2001 Broadway Ste 400, Oakland, California, 94612, United States Description If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I submitted a work order and called. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you could provide more information to us, we would be more than happy to try and make this situation better. Hi Brandi, we appreciate your honest review. Disgusting. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. Please see the statements we have sent you YTD. Hi Ebony Wallace, we appreciate your honest review. So wait now no real communication from the company since the 25th. Thank you Great Jones! BBB is here to help. The entirety of my stay at my rental was marked by negligence. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. They cancelled my Dominion Account by closing an account that was previously on the address I am at. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. This amount to pay for the final repairs was taken our of the reserve. Now they are using those funds post management time frame to charge me for landscaping and utilities. When we moved out in July, we followed all the steps for moving out and notifying the company. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. They said "unfortunately, we still have to wait for the owners approval." Customer Reviews are not used in the calculation of BBB Rating. For too long, property management has been something to endure, not enjoy. A better term of the services would be a rent collector (provided they actually do their job to place a tenant which after 4 months they've failed to do). Great Jones Property Management Reviews | Read Customer Service Reviews Hi Henry Noble, we appreciate your honest review. Sincerely,*******************************. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. Despite me telling them not to keep reserves on file. But anywho I do not recommend! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. After the property sat vacant for nearly two weeks, the move out inspection was finally completed but was not at all thorough. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. Great Jones is an American property management firm based in New York, NY. BBB Business Profiles generally cover a three-year reporting period. They are also thieves. 55 Monument Cir 7th Floor A reserves does not necessarily mean the owner has those funds available in their account. Please be careful. Report this company in your location because they are taking advantage of innocent and desperate people. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property It asked for my social security which I was not comfortable with. We paid first,last,and security. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. This company is a scam and do not care about their tenants. DO NOT WASTE YOUR TIME. Complaints for Great Jones Florida, LLC - Better Business Bureau So I requested the information needed to complete my application. This company uses the cheapest contractors to do any repair which means no quality or warranty. They initially charged me close to $8,000 to get my property "************" and allegedly fixed a long list of issues which I recently learned many were not actually fixed. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. Please believe me when I say that every single 1 star review is absolutely true. Everything was destroyed by tenants and they paid nothing. Again I am requesting before & after picture for each service request. Milwaukee, Wisconsin - Property Management - Yelp 12/22/2022. Big mistake! We're raising the bar for annual rental management. Grace Property Management. Stl area they only have cardboard houses. Hi Kaeleii Riser, we appreciate your honest review. I honestly simply cannot believe a property manager company would rent out a residence with this many issues. Thank you for reaching out regarding your move out charges. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. Hi Nadeem Iqbal, we appreciate your honest review. Tica Byrd, thank you for sharing your positive experience! Condominiums are very easy and almost never reject renters. I contacted the maintenance service provider.Initially the repair company contracted to do the work never showed. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. Susan C Williams, thank you for sharing your positive experience! GREAT JONES - 13241 Bartram Park Blvd, Jacksonville, FL - Yelp A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. After I applied I was asked for a copy of my lease. Jessica is so experienced and knowledgeable, I am very impressed! Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones Hi Kimberlin Valentin, we appreciate your honest review. If you are a first time renter in New York and do not have a credit history in the United States, landlords might require an extra security deposit, a guarantor or rent paid up front. If you are subleasing a co-op or leasing a condominium, board approval will be required. I am a current resident. Rently is an innovative Real Estate Self Service Showing Solution that will help Property Managers automate their showings & scheduling.Using Rently's self service showing solution property managers can easily provide access to renters and vendors without having to go out to the property. and after sending registered mail and many phone calls I have never received any accounting of my deposit. We have not been successful after multiple attempts (emails and phone calls). All I get is the run around about fixing it. The application fee costly $50. This has been a disaster. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." Copyright 2023 Great Jones Realty. The house was absolutely gorgeous and asked for a link for the application. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. Co-ops are stricter and may require a personal interview. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. Check out our locations in detail to see if you rentals fall into our servicing areas. I moved out of a Great Jones Managed apt. He didn't know the AC wasn't working. No reason and will not communicate. Horrible company with the worst customer service I have ever experienced in my life. I left this home in better condition with upgrades to many parts of the house. Anyone can write a Trustpilot review. I can't speak to anyone, nor get a straight answer from anyone at either Great Jones or maintenance. Hi LT, we appreciate your honest review. I would consider the items related to the turn to be incredibly urgent, since these will impact the tenant's security deposit and there are deadlines set by the state of Florida related to how/when security deposits must be handled. Rent and reserve are two different items. ******* asked me to directly reach out to the company myself, as show in my previous attachment if you had taken time to review it. No communication. The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. This was confirmed by my tenant. He charged this company $90! Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. Great Jones is a new, innovative property management company that brings together state-of-the-art technology with top-tier local service to deliver a superior property management experience to our clients and their residents. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! Based on my own walk through, there were a number of items left off the report, including burned out light bulbs, garbage that was left in the unit, a broken threshold in the dining room, missing light cover on the bedroom ceiling fan, fixing original the doorbell that was removed by the tenant, and some general cleaning. BBB reports on known marketplace practices. Hi TOM 5, we appreciate your honest review. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. How do I request maintenance and repair services? - Great Jones, A Thank you for reaching out regarding your remaining deposit refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Reliable premium management and maintenance. Great Jones offers rental property management for South, Central, & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, and soon Texas! Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. Sent me a letter of non-renewal for the lease while I was deployed overseas. the temp was near 90 in the home). If they didn't have breed restrictions they wouldn't have so many houses on the market. After multiple complaints from tenants and. Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. After multiple complaints from tenants and issues with rent collection with decided to discontinue services in May 2022. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. It's August and still not fixed/replaced. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. We have only be sent an initial check of $687. ******* will be contacting you with any updates to schedule. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All I called left messages. In closing great jones has one of the poorest communication and only responds by email. We are moving out due to post hurricane *** damages and they are selling the home and. Great Jones is part of the Real Estate industry, and located in California, United States. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. Lower costs, higher returns for you. The temp in Tuscaloosa is 95 everyday. Serious investors work with Great Jones, an Indianapolis residential property management company that excels in making their investments profitable. The bathroom fixtures were old and outdated and I did not damage them. General Manager (Retail Mall) Job in Palm Desert, CA at Jones Lang Incredibly stressful. After tenants leave, Great Jones requested to do repairs to make my condo "livable" again so they can list it for rent. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. We signed up with great Jones property management in 2019. I called every day (we live in Florida. - Second, their approach to servicing is to keep sending out people to put band aids and create more damage. Renting - Great Jones Realty Hi Kathy Robinson, we appreciate your honest review. Premium property management companies in Indianapolis, like Great Jones, help property owners benefit from this with expert property management services in Indianapolis. My air conditioning stopped working. 2023 Trustpilot, Inc. All rights reserved. A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . With the latest turn of my property, the tenant's notice to vacate was not entered into their system. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. This resulted in a leak that then damaged the vanity and my tenant had to request a subsequentvisit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. If you do not meet the financial requirements of the landlord, you may be required to have a lease guarantor. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. Great Jones. Property Management Service - Porch - The long vacancy period was not due to my refusal to reduce rent. Hi Keena, we appreciate your honest review. GET SHOWINGS DONE WITH RENTLY - Great Jones We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. For example if your rent were $3500/month, your salary would need to be $140,000/year in order to rent the apartment by yourself. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. My entire house has been backed up for 3days and counting! We are well-funded by leading global investors including Crosslink Capital, Zigg Capital, Juxtapose, and top NYC angels & real estate entrepreneurs including Kevin Ryan, David Rosenblatt, and Jason Finger, who have founded or led companies such as Seamless, Gilt Groupe, MongoDB, DoubleClick, 1stdibs, Floored, and others. SaaS, Android, Cloud Computing, Medical Device). We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. I had to purchase window units so me and my family don't get sick. Went to go view a home in my area. Have a wonderful day. Call today for details 414-202-9248. read more. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. When I called this out in my email back, I got no response. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They have refused to release the funds they kept in reserve for the properties. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try.