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You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. 2 You will be given a credit for one weekly payment. The FlexShopper Wallet is FDIC insured, so you know your money is safe. Horrendous company to deal with, completely regret it! I keep trying to call customer service to cancel and NOBODY ANSWERS. The item came and did not Bluetooth as it should. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. 2 You will be given a credit for one weekly payment. We also ensure all reviews are published without moderation. When I would call the main number they would inform me that ***** would be calling me back and would route me to someone's phone number where I was leaving voicemails. Ive reported them to BBB. After you meet all your payments for one year, the product belongs to you. They $#*!ing suck, don't ever buy from them. 2022 FlexShopper, LLC. FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. Delayed ship times and store pick-ups are not normal circumstance for our company. Their services saved my Christmas for my family. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Beware of your worse experience when lease to owning with this company. Add the FlexShopper lease-to-own payment method to your checkout. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. From Scandinavian Chic to French Cottage, from Contemporary to Rustic, you can find exactly what youre looking for. You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). Currently on hold for over thirty minutes with Deven, waiting for a supervisor. 2022 FlexShopper LLC. But its taking responsibility and understanding that your company did not do there part when it came to replacing ***** on my account, when it came to contacting me, when it came to calling me or when it came to just handling this case overall. Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. Get customized campaigns, paid placement, and other promotions for your products. When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. And lefted a call back number. I will never ever support flex shopper again! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. I had not even noticed it until a few months went by and I say an email. This is the worst service I have ever used. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. It was noon on Nov. 10, 1938, when Nazi officers came to They just do what they want to do! FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. Stay away! There are different draft options available from weekly, biweekly, semi-monthly, and monthly arrangements. Guarantee you am not the only one. Other than that, with full disclosures they have many options for low income buyers with bad credit. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. I deposited some cash into my account and went into my banking app to see my new balance only to find 2 ADDITIONAL weekly deductions from Flexshopper! As for ***** being gone from the company or leaving the company I was not informed of anything. Typically, all special order items require extra production time. They have more retailers but I wanted to name a few. Verify identity to receive decision and spending limit. This company went from a helpful tool to complete trash. Top 7 Sites Like Stoneberry for Online Shopping [2023] They are a bad option even if your in a bind an unable to finance elsewhere. She was not happy with the settlement amount and made that very clear on the phone. I guess they will have to send someone to my house to pick it up. Easy zero-integration with our standalone apps. You can also lease refurbished, re-certified and some used items if you choose to do this. Even calling into the two numbers given in the original statement. They will constantly call asking for money that you might not have, or need for other things, likehousing and food. This company has been nothing but a nightmare because even after settling on an amount of $1,093.45 they sold my account for double the original amount. A debit/credit card is suitable to modify your request. FlexShopper 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. He reversed some nsf fees he said. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. Case in point, I just got off the phone with them. We love to hear from you! Payment Method We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. This makes it less expensive to purchase the items before the end of the term of the Lease. Gross profit decreased 68.5% to $3.8 million from $12.2 million. Our bank has us cancel the debit card and dispute the payments. 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). Our goal is to help consumers with bad credit get goods they want through a Lease. Absolute terrible company. they still told me i was stuck. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. Never again will I use them. Haven't order because the interest is almost triple what the item was worth. For further assistance, please contact our *************************** at ************** or email us at**************************************. They're scammers in America. We apologize for the consumers recent experience. Add your product feed to the FlexShopper.com marketplace. This company does not typically respond to reviews. BBB Business Profiles are subject to change at any time. There are many better options out there. Their customer service was awesome and im mad grateful they exist. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). Find out how we combat fake reviews. When ***** left I am sure someone was seeing my emails from September all the way to December. In September lost job. Lease to Own the Brands you Love! Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. My account still shows active on their website, even though its closed. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. Applying won't affect customer's FICO score. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. The lease was closed on 03/20/2023, and the payment was posted successfully. Flexshopper provided instructions on how to return the item for lease#F659 (Snapper XD 82V ********************** via email on 04/12. This credit is only valid for online orders. Save up to 35% of remaining payments with early payoff after 90 days. We are a lease to own company that provides consumers with 3 payoff options.1. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. I would avoid this company at all cost. All rights reserved. We have been attempting to work with Jason Oakley and provided the requested payment information. That's funny because over the phone they had told me that the cancellation request might take up to three days. We are here to assist. Please reach out to our billing department and request to speak to a supervisor or manager. 90 same as cash payoff excluding the marketplace customers that reside in Florida, Texas and North Carolina2. FlexShopper - How it Works - YouTube I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . I am looking for two laptops and one ps4vr. How it Works - FlexShopper Any time I try to chat, they are closed, and when I call I get nothing. Bonus Health and Wellness Discount Programs. So far I am pleased with the way they have treated me with a couple issues I had. Information provided by various external sources. How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. That's a great question, Melissa. I have seen negative responses for this company and afraid to get caught up not getting what i paid for, broken merchandise, late delivery and taking. They are stealing plain and simple. We have reached out to the customer and resolved the customers complaint to their satisfaction. It goes against our guidelines to offer incentives for reviews. Have had nothing but trouble out of this outdated computer. They also call at least 5 times a day which is harassment. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. I did the math with flexshopper to get my mattress at a tiny fraction of the cost paid extra, i think maybe $50, and allowing me to make payments of maybe only $47.50 every week. Flexshoppers lease-to-own option allows consumers another financial option to shop the goods you want and need today. If i dont return items to flexshopper can i go to jail - Avvo We apologize for the customers' recent experience at FlexShopper. (We usually use the term "Lease.") We look forward to delivering the most popular brands and products to our customers, and we want to make your shopping journey the best it can be. Some of the most popular categories are highlighted below. WebA second competitor of FlexShopper is Aarons. You will regret it. It was horrible and they just kept taking payments out. (We usually use the term "Lease.") However, I have a lawyer on retainer and all my receipts sitting on ready. We'd like to better understand the experience you had and resolve all of your concerns. They take money out of my account on 3 different days in one single week, every week! I sent them a police report as requested they said they couldnt accept it ! What is stopping me from ordering from you and then not I had my automatic payments set up thru a checking account I use for these type of things. Limited metro delivery areas. We appreciate your business and sorry to hear about the issue you are having. See a selection of top brands and products in that category, as well as deals and sales. I keep getting the run arounds about getting my refund. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Today I was told that they never received the money and that I should send over a screen shot. My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. Run away from doing business with this company. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! 1. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. The shopping experience that might have been difficult Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. You can also request them to take detailed photos of your purchases to Called in to speak to a supervisor and Sonia Hu on me. You can reach our billing department at (855) 353-9289. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. Learn how your comment data is processed. Accept and digitally sign lease agreement to complete purchase. DONT BUY FROM A COMPANY THAT WONT LET YOUR RETURN YOUR PRODUCTS. Its going on 2 weeks since I was told a refund was requested. "What!" We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. I have paid off one item early to close it out 3 times just to be told I owe more. My account shows completed but once i contacted then 2 mysterious payments are now due. Now, they will NOT HONOR THE '90 days same as cash' and only refund me ONE WEEK (34.95) of the lease but for that I have leave my work and ship the box to themi must fix their own mistake they say they even charging late fees for that week they put on hold the leasing. That documentation will expedite this resolution and bring closure to this incident. This happened to me no matter how many times I called and took time out my day to make sure payments came out when they said they would and each time you'll be told something different and they'll never process payments when they say. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. They never sent me a paid in full receipt. Now they are double charging me for the items. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Most of us know the feeling of having to replace an electronic device, appliance, or piece of furniture, and not having the money saved up or credit available for it. I ordered tires through Tire Agent, financed through Flex Shopper. No charge for 90-day payoffs. Even if you are struggling with bad credit, we can help. Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. My original agreement was that I would call ***** and that he would help with payment. FlexShopper We are here to help; If the customer has any further questions or concerns, they may contact us via email at************************************** or call our *************************** at **************. The lawyers don't charge you at all because they win easily with these clowns. FlexShopper is a lease-to-own website that allows you to buy products The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. At this point, the customer should reach out to Milestone ******* c/o ***************** Recovery and Emergent Servicing to a payment or payment arrangement with them. You must be 18 years or older and have a checking account with credible standing. There is a website that saves periodically the whole internet. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. I'm ready to change my billing info and give up on them let them come for me for what's owed. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. Our rates vary from state to state as well so a year lease may not always mean double! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Hello Asia, We apologize for your recent experience at FlexShopper. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. Avoid at all cost people, First issue I had would not replace my controller for my PlayStation the next day I got it second issue payments don't come out on Friday like they say it comes out in 3 to 5 days they just give you excuses I don't recommend using them. Rent-to-Own Products: Everything You Need to Know - FlexShopper Our goal is to help consumers with bad credit get goods they want through a Lease. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Check out our Youtube channel or visit us at flexshopper.com. They will repossess and you will be charged for that. Now they are telling me I'm missing a payment for may and October. The transit time will vary by delivery address. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. Please review all emails from the resolutions area and from this BBB complaint. Flex Shopper was horrible. I just learned the hard way. Now I'm told my account is closed and I am not owed any money. Get a Tracking Number WebShopping on the FlexShopper marketplace is easy. Lease agreement with clear payment terms. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Went back to the site and CONVENIENTLY for them they DONT have NO OPTION TO CANCEL THE ORDER! Very disappointed. How do special orders work? We are happy to update your payment cycle. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. I called again today as its been 5 months. Flexshopper sucks. I finally had to get a lawyer and I recommend anyone having issues to do the same. I had forgotten it was attached to my Flexshopper payment. They messed up my account info and started using someone elses credit card number. 2022 FlexShopper, LLC. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. 7 An initial security deposit and/or payment may be required. If you cannot pay, call them and they will tell you how to return the item. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. They tried to lie and say that I put it down as a payment method. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. Thank you for your cooperation. Beware your credit card info is not safe even after your payments are complete. Anyone can write a Trustpilot review. You all broke your own protocol with this account and did not keep the consumer in mind. Companies can ask for reviews via automatic invitations. Theft of rental property is a crime in Washington. Yes, this option is available on every lease! BBB Business Profiles may not be reproduced for sales or promotional purposes. Flexshopper, LLC. | Complaints | Better Business We are sorry to hear that you had a frustrating experience. READ THE AGREEMENT! Mention this review and we will be sure to get your concerns resolved right away. WebFlexWallet App Customers can lease-to-own in your store all from within the FlexWallet app with a few simple steps: The customer texts the word "Wallet" to 34567 and receives a link to download the app for free. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. Not to mention the wait time to speak with a rep. Verification can help ensure real people write reviews about real companies. I selected monthly . WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few April 10, 2023. Wed love the chance to earn back your trust and further investigate your feedback. On November 21st 2022 I saw an ad from Flexshopper about a PS5 on IG. I have serious concerns and feel misled. Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! Returning Items from Third Party Sellers Download Article 1 Log into the Amazon account that you ordered the item with. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. On 08/04/2022, the customer made a partial payment. Every single agent I spoke to did not understand that I returned the tires and Tire Agent sent a refund. 2022 FlexShopper LLC. Their customer service team is excellent and always willing to help with any issue you may have. Yes. Your feedback will help us get better at serving our customers. At no point did anyone call or send any information saying that he had been removed from my case. I was happy with her service. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. 2. They would reference back to the information placed on the account where all contact information should be going back to that Escalations department. 2 You will be given a credit for one weekly payment. This credit will be applied to the second weekly payment due, provided your first payment clears. I had canceled my bank account to open another one. Extremely deceptive company charging double or triple what an item is worth. 724 Reviews of Flexshopper.com - Sitejabber Yes! Visit https://www.amazon.com and click Sign in on the top right of the screen. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Now they "wanna fix it". FlexShopper also expects users to have valid SSN, as it doesnt focus much on your This company has been nothing but a nightmare because ***** had informed me during his time working on my account that the contract had been restructured to finish the rest of the $1,013.00, but when I get called by the third party you all sold my account for more than the agreed upon amount. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. Shop over 100,000 products with new deals added every day from our partners Best Buy, Amazon, Walmart, and Overstock.com (to name a few). 513 total complaints in the last 3 years. This credit is only valid for online orders. Told me I was good. Please listen to the calls and please go through everything because I am genuinely mortified over this process. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. Best Buy FAQs - Progressive Leasing Additional parts, extensive labor and installation charges are extra. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! It should be clearly displayed somewhere in the body of the email. They did offer NO 90 days as promised but it has to be paid by February 2nd so it was now more like 60 days SAC option. I ended up sending them back because they were the wrong size. 52 weeks payoff. We apologize for the customers' recent experience at FlexShopper. Support was fantastic. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.