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To help us to process your contact as quickly as possible, please provide us with: Copyright Mears Group PLC. But their way of thinking is beyond sanity.I hope the local council read these reviews and listens to the tenants voice of displeased. Visit the Love2Shop website for the full list of retailers where vouchers can be redeemed. The contract began in 2016 and was set to last for up to 10 years. How does Terraquest fit into Mears strategy? DIO will acknowledge it within three working days and provide a reference number. (See our 2018 company profile of Mitie here.) The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. We will handle customers information sensitively and in line with data protection legislation,and will share all relevant information to The Property Ombudsman, the Housing Ombudsman and the Social Housing Regular when requested. A telephone number and e-mail address. At the time of writing, Mears is still working in Brighton. We see the landlords we work with as important partners in helping us achieve our ambition to provide quality, affordable homes for people who need them. One, now in the bag, covers major Home Office asylum housing contracts for Scotland, Northern Ireland, and North East England, Yorkshire and the Humber. This storage is often necessary for the basic functionality of the website. Mears moved the family to a new home after the incident. Miles was paid 443,000 in 2017. So far, Mears has overall management responsibility for some 10,000 properties. Damage, mess and no funds to sort out any of it.They are also overly agressive in chasing safety certificates despite refusing to give details of the Tenants, which they regularly change around, so access can't be gained to do said checks.Dangerous to the reputation of legitimate housing companies from every aspect! Both are wholly owned by Mears and are registered with the governments Social Housing Regulator as social housing providers. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. One Mears subsidiary, called Terraquest, is unlike other parts of the business. Try to see the problem from their point of view and how you would feel if it was happening to you. Unhelpful and rude customer service, they give the property supposedly renovated but its full of lousy jobs, and silly mistakes that then lead to repairs and then unless is emergency repairs or you have nice property manager, they couldn't care less and leave it all up to you to deal and pay. We have 5 children. - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. This scheme is not currently replicated overseas. 033 0678 0277. This is the first time Mears has worked as a refugee landlord. If you remain unhappy with the outcome of our internal complaints process, you have the right to take your complaint to either of these bodies. If you are not satisfied with the response you receive at stage 1 and 2, you can escalate your complaint to the Independent Housing Review Panel by: Emailing: People-Accom-ACRP-Stage3@mod.gov.uk, Independent Housing Review Panel Phone: 0808 8010 503. To make a complaint or provide positive feedback, please use one of the contact methods on our Customer Satisfaction page. Ground Floor The same applies to the 94 million Mears currently estimates the housing businesses it has bought to be worth (this may have increased significantly with the purchase of Mities housing division in 2018). However, the recorded phone calls have been reviewed and we do feel that there was an issue with the level of assistance and direction the Guest received. Terraquests main work is land referencing researching and identifying rights over property, including ownership rights but also things like planning permission. The trade union Unite announced victory in its strike over a pay dispute with Mears in Manchester in February 2018. Quote the Stage 1 complaint reference number and briefly set out your complaint, why you are not satisfied with the Stage 1 response and what outcome you would like. Residents on the first estate targeted, Fullers Slade, protested at being let down and ignored by YourMK. There are ways to do this; plan what you are going to say, and always stay calm and polite. relevant documents or dates/times of relevant visits/phone calls. Few days the same plamer who has only manual show up And seemed has no clue what job need to be doneI explain to him now I have broken pipe and he checked and suggested that he think it's the wall .So he couldn't do it day because he need some one work him to brok the wall .Anyway the they gave me onther appointment on 03 /04/23/ afternoonAt 1:30 I received in my answer machine telling me they can't make it due to unfinished business elsewhereThey arranged onother appointment on the 06/04/23/ To be continuing. When you contact us with an issue, we will try to resolve it quickly and informally. This is the official facebook page for Mears Group. Our Affordable Housing offer includes: Quality homes at Decent Homes Standard or above. Date of experience: 15 March 2023. This storage is often necessary for the basic functionality of the website. Its revenues from this in 2017 were 134 million, down from 152 million the year before. Jon is passionate about social housing and has nearly 20 years' experience working at an executive level in the social housing sector. Shoddy repair to a stained ceiling - applied spray stain block with no masking, damaging the wall paint in the process. Of course, this personally benefited many local politicians and managers who moved into well-paid private sector jobs. If youre having a party, its courteous to let your neighbours know in advance. Please send your email to:diordaccn-stage2noreply@mod.gov.uk. Financial compensation for anything out of the above is not possible via the suppliers, however, you may be able to claim via the MODs contracted claims administrators in the common law claims department clearer guidance has been issued as to how and what you may be able to claim for without having to go through the complaints process. We subscribe to The Property Ombudsman (TPO) and the Housing Ombudsman schemes. Ask to speak to a manager if necessary if you feel that the person you are dealing with doesnt understand your issues, or isnt being helpful, try not to get angry but ask to speak to a manager or someone more senior. In July 2015, council leader Jim McCabe was reported by opposition councillors to the Public Standards Commissioner. If you try to submit a local council planning application online, you will probably be redirected there. To describe its new business approach overall, Mears likes to use a current regeneration buzzword Placemaking. However, the education inspectorate Ofsted gave the Mears Learning division, which runs apprenticeships in the company, a negative rating of insufficient progress in its report in May 2018. We will analyse complaints data and use feedback to improve our service to customers in the future. - Customers are made fully aware of our complaints process and timescales when they raise a complaint and are kept informed of progress through the duration of the complaint process. Later that year, the chief executive of North Lanarkshire asked police to review separate claims that McCabe had been on a holiday to Turkey with another Mears executive, Steve Kelly. Repairs | Mears Living Thirdly, they will help develop relationships with key partners, such as local councils, who Mears may also work with on more profitable developments. In particular, one model Mears is pushing is converting empty commercial property, such as old offices, into affordable housing. Once details such as the number of people, ages and email addresses have been agreed by the family and Pinnacle, compensation will be sent to you via email within five working days. Whitehall For background on the previous contracts, and on the asylum housing system overall, see The UK Border Regime chapter 5. . Regular inspections to ensure our homes are safe. Remind them that you have children, or need to get up for work, and ask them to let you know about a party in advance or to turn the sound down after a certain time. Councils often require new developments to include a proportion of affordable housing in order to meet planning stipulations, called section 106 agreements. NEVER AGAIN! In 2017 he also joined the board. I have already had an accident and hit my head . Use the word complaint if you want action taken, ensure that you use the word complaint; otherwise the company may not record it as such, meaning they wont take any further action. He then worked from 2004-15 as a partner and senior advisor at Gleacher Shacklock, a corporate finance consultancy set up by another ex-Dresdner banker. . House Building. Mears also sees the overlap between its housing and care businesses as a good selling point looking to capitalise on an ageing population. A Mears think tank brochure from 2016 flags up ideas for a mixed market approach involving bond finance, private sale, and scope to create [a] subsidiary vehicle that could deliver funding over 30-40 year term. Customer satisfaction surveys will be issued via email from feedback@pinnacleservicefamilies.co.uk after a move-in, move-out, allocation or repair and compliance appointments. kept you awake until 4am, or you couldnt hear your TV over theirs. Roy Irwin was the Chief Inspector for housing of the Audit Commission, the official body which audited local councils finances until it was scrapped in 2012, with its functions privatised. Do you have information about Mears youd like to share with us? These items are required to enable basic website functionality. Email:feedback.mearsliving@mearsgroup.co.uk. Still, his 443,000 was more than 20 times the average Mears employees salary of 21,684. Long term debt amounted to 51 million in 2017, down from 60 million the year before, all arranged through credit deals with Barclays and HSBC banks. For example, a website may provide you with local weather reports or traffic news by storing data about your current location. This included compulsory tendering rules that forced authorities to hire low-cost contractors who undercut their in-house teams. At present Mears does not appear to be close to the same fate. Notably, Orchard & Shipman were sub-contracted by Serco to run much of their asylum housing contract in Scotland between 2012 and 2016. But for Mears, this will mean taking one of its main competitors out of the game. The scheme is a 50/50 Joint Venture with the council. Mears Living is a Registered Provider, which means our activities are regulated by the Regulator of Social Housing. He then moved to Mears in 2013. Mears Reviews: What Is It Like to Work At Mears? | Glassdoor Sadly this company doesn't appear to care about its shockingly bad reviews & reputation. You can also raise a complaint by calling 0800 031 8628 option 4. . They have the appropriate legal powers to both investigate and enforce a resolution regarding neighbourhood disputes. There he became a managing director and head of industrial sector. However, the market has not been as profitable as Mears hoped. Mears long-time chairman Bob Holt was recently pushed out by the second biggest shareholder, German investor Shareholder Value Management. Email: feedback.mearsliving@mearsgroup.co.uk. When you visit websites, they may store or retrieve data in your browser. If you have completed Stage 2 and are still dissatisfied, you can escalate your complaint to the Independent Housing Review Panel at the following address: Independent Housing Review Panel 033 0678 0277. In 2012, Mears bought out Morrison and took over the deal. Useless. Main picture: a Mears sponsored networking event with senior council and housing association managers. Registered Office: Innova House, Innova Park, Kinetic Crescent, Enfield, London EN3 7XH. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. But it was soon clear that the Placemakers at Mears were thinking well beyond just doing repairs. But maintenance margins are tight. Mears now provides care for 15,000 people a year. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. You must not make or allow members of your household, invited guests or pets to make any noise that causes a nuisance to your neighbours between 11pm and 8am. If you wish to log a formal complaint, please complete the complaint form found at Agility Logistics Defense & Government, and direct your complaint form submission directly to QualityControl@Agility.com. This rating has decreased by -10% over the last 12 months. Online by completing the online Stage 2 complaint form which is available on the MOD Intranet. Contact your Unit Welfare Officer (UWO) and contact the National Service Centre (option 4) who will record the case and pass to the local Housing Officer for assistance. Mears Group will always aim to resolve your complaint however; if you are not satisfied with our response, we will escalate this to a senior colleague for re-investigation and we will provide you with a further update/proposed resolution within five working days. Mears/Terraquests biggest coup is running a big piece of the whole UK planning system: 90% of all planning applications in England and Wales (according to a Mears presentation) go through one internet system called the National Planning Portal. It also manages the National Planning Portal, which processes most of the UKs planning applications, and last year it bought rival outsourcer Mities social housing division. They should not be allowed to violate people's rights." He decided not to put in a complaint, he said, because he was worried that the Home Office might view this unfavourably while his asylum claim was ongoing. In 2017, Stroud Council, in Mears own county of Gloucestershire, cancelled its 4 million maintenance contract with Mears after just one year. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. Mears shared are listed on the London Stock Exchange. Company Watch (no relation to Corporate Watch), a financial analysis firm used by the government, recently described the business models of outsourcing giants Serco, Capita, Interserve and Mitie as bankrupt. A customer insight report will be published on the Pinnacle Service Families website monthly outlining some of the findings. Click here to contact us if you have any further information about the YourMK partnership or Mears activities in Milton Keynes. Its revenues more than doubled in size over the previous ten years, increasing from 420 million in 2008. Planned Maintenance. Mears housing complaints, stories and advise - Facebook Of course, these institutions are also big property owners and developers in their own right. Your UWO could act as a mediator to sort things out but, if this doesnt work, you may need to get your chain of command to liaise with the Pinnacle Home Services Team, which might result in you or the other family being moved. Never follow up on calls or emails. Main Building However, the Mears board rejected SVMs attempt to replace him with Andy Hogarth, their preferred pick, saying board appointments should not be imposed on us by a single shareholder.. Allegations involving overcharging scams and corruption hang over deals from Brighton and Scotland. United Kingdom, Email: contact[at]corporatewatch.org If you have any sense AVOID AVOID AVOID. This will save you from physical and mental harm.Truly disappointed as tried so hard to work with them but they terribly failed.Even gave them feedback to help them. According to the Milton Keynes Citizen, the council asked its auditors to investigate allegations that Mears had overcharged for repairs by up to 80,000 a month, and that 15 million of council money is currently unaccounted for by Mears. This is a slippery accounting concept that appears when one company buys another for more than the value of its assets at the time of purchase (see a fuller explanation here). Meanwhile, Mears top brass receive handsome rewards. Suggested companies are based on peoples browsing tendencies. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. In an investor briefing last year, Mears management said they had decided to turn their focus to bigger deals, particularly from central government: Evolution of business means we are gaining access to opportunities previously out of our reach.. Accommodation Policy C2 Consistent profits have allowed Mears to pay millions out in dividends (the jargon for the cash paid out) to its shareholders. 51% of employees would recommend working at Mears to a friend and 39% have a positive outlook for the business. It has set up a 30 million fund for this sideline. In June 2017 Mears made headlines when it tried to ban workers from having beards. Attend community meetings from time to time in your area. For more information on the new asylum housing contracts see our recent article. If the complaint is related to a culmination of events/matters, then it should be submitted within 28 days of the last event. . Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Do not use this company! For all of these, the solution was, of course, Mears, evidenced by .. YourMK. Blocking categories may impact your experience on the website. If you live in the UK, you may be entitled to compensation if you have experienced any of the following; Please submit your request by emailing Pinnacle, see pinnacleservicefamilies.co.uk/contact-usor submit the compensation form on the Pinnacle website (AFF currently advises that you take a screen shot of the form before you submit it along with the acknowledgement of receipt which will pop up on the screen) and a member of the customer solutions team will investigate and respond within 20 working days. I have recently had my front door replaced. You can do this in two ways: Online: by completing the online stage 2 complaint form, which for security reasons is only available on the MOD intranet. If you have an issue with any of the services you receive from Pinnacle or your local housing and repairs and maintenance provider (Amey or VIVO), make sure you register an official complaint; this gives them a true picture of the service they are delivering, as well as the information needed for them to change processes and resolve the issue for the future. Verification can help ensure real people write reviews about real companies. It told maintenance teams they needed to shave in order to wear appropriate dust masks effectively. Mears strategy involves networking across the blurring boundaries of high finance and charitable housing provision. All of which could be very profitable for Mears and other private sector partners. Whether it be a complaint or a positive comment, we want to hear from you; your feedback helps us to understand you better and to continually improve our service to you. Through the years, Mears has grown steadily by picking up outsourcing contracts from both councils and housing associations, taking over former DLOs and buying out competing maintenance businesses. Mears shares are bought and sold on the London Stock Exchange. Absolute cowboy outfit. Phone: 033 0678 0277. Accepting complaints outside of these timings will be assessed on a case-by-case basis. This storage type usually doesnt collect information that identifies a visitor. If you have any issues please also contact the AFF Housing Team onhousingsupport@aff.org.uk, I truly appreciate the work that you all do., Thank you for all the guidance and support. A very slap dash attitude to everthing. Mears Group Reviews | Read Customer Service Reviews of www.mearsgroup However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. So can Mears confidently expect the acquired businesses to bring in profits to justify the current valuations? Make sure that you have a record of nuisance behaviour dates, times, duration and the effect it had on you e.g. A massive 42% of staff left the company in 2017. We will discuss this point further below. A 4 month old, a 1 year old, a 2 year old, a 14. Mears is being hit by multiple scandals. Mears was ment to come out an sort this, I'm pregnant I can't move it, my fence blown down with the winds on Monday, they said I was a """priority""but never came at all, there useless, my sons run. The Citizen reports council leader Peter Marland saying: The council received a whistleblowing allegation regarding spending on our housing repairs contract. Mears paid out 12 million in 2017, up from 11 million the year before. But, less than two years into the scheme, the wheels started to fall off. Asylum Housing - Welcome to Bradford Most shocking of all: in 2017 Mears tried to ban beards. Your Landlord, Housing Association or Local Authority. This storage type usually doesnt collect information that identifies a visitor. To keep growing, Mears is expanding into new business lines, such as building its own housing developments and running its own regeneration schemes. Mears is an enthusiastic part of this. According to this document, Mears approach combines maintenance, housing management and asset management in deals that are bigger and more complex, with potential for higher margin and some opportunities secured outside competitive process (we are not exactly sure what that last phrase means). For particularly complicated complaints, consider asking for advice on writing it, such as from Citizens Advice or your Unit Welfare Office. Here are 8 tips for writing great reviews. These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Mears is an outsourcing company working in two sectors: housing management, and home care. Be calm and clear many organisations ask that you first make your complaint via the phone. Corporate-critical news and research since 1996, Mears Group: scandal-hit council housing profiteer turns asylum landlord. Our Affordable Housing/Social Housing management services includes: Quality homes at Decent Homes Standard or above. Include copies of any evidence, e.g. Download Service provided accommodation Common Law Claims. Customer Service agents rude, put phone down on you, take a week to respond to email, do not care about a person that has no heating while the person is ill, managers aren't any better, speak to you like your a child. We will keep records of all customer contact, including complaints and the details of any investigation carried out so that we can deal objectively with complaints when they occur. Until 2012 he worked at Orchard & Shipman, another property management company. Incorrect tradesperson if the wrong tradesperson arrives to attend a repair you have reported who is not suitably qualified to fix/make good the issue and has to arrange for a second visit by the correct tradesperson. Should you have an issue with the quality of your removals service through Agility, you must complete the Agility complaint form; this will ensure that all complaints are registered and passed through their escalated issues procedure which ensures that Agility and DIO are made aware of any trends. Your Landlord, Housing Association or Local Authority, A clear description of your complaint/positive story. Managing Director. Mitie Property Management has over 1,000 staff and contracts with more than 30 landlords, bringing in annual revenues of 138 million. 2023 Trustpilot A/S. If you are still dissatisfied with our response you can contact your local Ombudsman, details can be found on the internet, using the following link http://www.lgo.org.uk. Mears makes much of being a high quality and socially responsibly company. They did our kitchen left us with it stripped out, a leaking sink and holes around the ceiling above cooker which kept putting dust and ceiling bits of the cooker, they got an electrician which drilled through the wall in the kitchen right through to the living room not once but twice then asked us If we wanted the holes filled in. This field is for validation purposes and should be left unchanged. Complaints for Mears Transportation Group - Better Business Bureau Should informal action fail to resolve the issue, you should contact the local authoritys Environmental Health Department who deal with noise and nuisance issues including dangerous dogs, incessant barking and persistent fouling outside your home or in the local area. This storage type usually doesnt collect information that identifies a visitor. Mears profit margin has hovered around 3% for the last ten years, just like the big four outsourcers. The Mears home care business struggles to break even and to keep care workers, unsurprising given the infamously low rates of pay in the sector. To help us to process your contact as quickly as possible, please provide us with: Your name and address. Smith, and executive director Alan Long are also Mears stalwarts, having worked at the company for 18 and 12 years respectively. The e-vouchers can be used at a wide range of retailers which now includes supermarkets including ASDA, Morrisons and Sainsburys. Do you just want them to acknowledge that they let you down or do you want something to happen? Swales Pavilion The company agreed to raise and equalise wages after 80 days of strikes. Email: mearsliving@mearsgroup.co.uk. Corporate Watch Mears operates transparent accounting in all of our public contracts.. Image: Glasgow asylum housing run by previous sub-contractor Orchard & Shipman, whose old CEO now works at Mears. Without this, the overall worth of the company according to its accounts would drop from 210 million to just 15 million. Mears current Chief Operating Officer, John Taylor, was Chief Executive of Orchard & Shipman when they won the deal working with Serco. They lie and are deceitful. Was promised it would be sorted by 12 today, nothings been done. And now I'm waiting on them to fix the damages caused due their long delays! In January 2019 Mears won its biggest deal yet 1.15 billion worth of asylum housing contracts with the Home Office.