Strangely enough, the rule appears to work for users with admin privileges. I dont have a client script that hides just those buttons on a single form but It can probably be done. }); Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I used this solution to hide the form context menu, the back button and the reference icon on the Request for field on the Requested Item form for our ESS implementation using the following code based on your examples: This worked fine in Calgary, but when we upgraded to Eureka, it quit working. If the variable is a radio button type, it is working fine and making the field editable. I need the update button in the service portal for the incident table. They are really designed for edge cases where there is no other real solution available. No problem. Execution plans are better for simple process which is having sequential tasks. Unfortunately the Related Links heading is still present, how would I remove that? Im just wondering if theres any way I can get it to only show if the state isnt resolved or closed etc? img.up(table).hide(); I think that going forward you might consider the Ticket Fields service portal widget instead. Sign-up to get the latest news and update information from ServiceNow Guru! Radio buttons Items set by a variable But if not [Global], I couldnt hide the Back Button. Can anyone help me out here. For example an approval widget I have created a comment text box and send button. Its probably best to avoid writing any script at all if you can to lock down access to variables. This worked really well for us in Aspen and Berlin, just noticed it in testing out the early release of Calgary, perhaps theyve added something to be more stringent around .Disabled. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? Ive updated my client script above (for making all variables readonly) to check for this exception. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. Step 3: Connection Settings. But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. In my current role, the need has come up to do some pretty complex things on Service Catalog Items running on Service Portal. Is it possible to Save a task as Draft using the SAVE button for example. Nathan this is great! Ive used the client script code provided and it is still resetting my date variables. //Get the Variables section How to submit a catalog item automatically?7. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! Viewing this post got me thinking if it will be possible somehow to pass down all the variables or variable set from an Order Guide to the request form? In Record producer form I have made field readonly, but its still showing me the calendar option. An alternative to radio buttons is a select box, which results in much less space taken up, but not all options are displayed side by side. Is there any way to write an Onchange script when any of these variables change ? . The print icon (and others in the parent frame) can be hidden but they would use a different logic. The Copy variables to work notes script is only intended to be run on insert and should replace the variable editor completely. It only removed the reference icon from the first variable which was a reference to the sys_user table. Ive updated the script above with something that should work. Embed a Widget with Options in a Catalog Item in ServiceNow These may come in useful for someone in Eureka, removes the various options on the left of the bar. I created a button for cancel on the service portal using this site thank you it was so useful! Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Therefore current.variables.changes() returns true. Im just having trouble getting them to work in Eureka. ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. Thanks Nathan this worked like a champ! To only remove the top button and leave the button at the bottom of the form you can simply have your script exit after the first button is hidden like this. I dont think there is any information on removing those. If you just need to disable one or two variables on a single item then this is probably the best scripting option. Im looking for a way to hide all of the variables that have no value. ) property. This is just to be an example and up to you to finish. Weve got all of our variables read only on our RITMS and Catalog Tasks but Ive come across a problem where the fields wont scroll in IE8 so if the user adds more than 5 lines of text to the field, the rest is lost to the person working the ticket. The solution is documented here. Service request catalog contains a list of all IT service request to . $rootScope.$broadcast(spModel.uiActionComplete, c.data.gr); c.data.gr has the glide object from server script. This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). Can someone please tell me why this is not working: i have used the script for setting the variables to read only. Adding Icons to UI Action Buttons in ServiceNow. based in conditions. http://wiki.servicenow.com/index.php?title=UI_Actions. On Application [Global], this worked fine in Istanbul P3a. UI policies are basically used for making fields mandatory, read only, visible, hidden etc. In the dialog, navigate to the "Service Catalog" section, select "Catalog Item", and click the "Create" button. if(item.id != IncNoti){ Each and every catalog have different categories. what I wanted to do was have a reverse on hiding the button, Im using UI policy run scripts and I have Execute if true script running fine, but I dont know how to show what I hid and put it in the Execute if false script. $$(img[id=view.cmn_location])[0].hide(); // reference variable to cmn_location table Locking down variables by role without a script. I wanted to make two variables editable for all users. Atom After upgrading to Berlin I have noticed the lock down variables client script isnt deactivating manditory fields This code can do that. Please let me know how it works. Thanks! Excellent, Mark. Thanks Mark. Former senior engineer and team lead of Service Portal at ServiceNow. We can select multiple catalog for single catalog item. You can check out the ServiceNow wiki for details. ( $$(.icon-chevron-left)[0].hide(); //Back Button You can set up an onLoad client script like this to accomplish it. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Im trying to do the same thing and made some edits, but Im still having a bit of trouble. $$(img[id=view.cmn_department])[0].hide(); // reference varialbe to cmn_department table. However, if in a script the element name is a variable, then gr.setValue(elementName, value) can be used. img.up(table).hide(); Keep it up. //Hide list collector icons UI MacroQuestion: Service Catalog ButtonsName:service_catalog_buttonsWidget:Service Catalog Buttons, Single Line TextQuestion: Example FieldName:example_field, 2022 by ServiceNow Elite. dialog.removeCloseDecoration(); //Remove the dialog close icon, Thanks Mark. I am only looking to add a Reopen Incident button. Components - Radio That worked wonderfully. Can u please help for html,css, client,server code on widget. Fortunately, I reached a self-solve. Im not sure where/how Id implement your solution? That still needs to be addressed by ServiceNow development. You can also see that the variable's Question text is being displayed above the button, however this can be made non-mandatory with a UI Policy change. Thanks. Workflow decides that how the request item fulfillment will be done from start till end, each any every step or level of the requirement has to be designed in workflow. like if i just want to hide the Save as template .. Theres no way to do this as far as I know. Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. Im not sure why and was wondering if you might have an idea? But this condition does not work for transform map,which is calling the same Business Rule. I would guess that youve actually got the Mandatory checkbox checked on the variables youre seeing issues with. Where would I find information on how to disable buttons at the parent frame level. Subscribe to get notified when we post new articles or tutorials. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. Calgary has some new checkboxes on Catalog UI Policies: Applies on Requested Items and Applies on Catalog Tasks where you can make the fields read-only. however, we have several approvers on a requested item and Im looking for a script that locks the variable field after the requested item is approved. Ive updated this article with a notice at the top to reflect the new functionality. Thats a great addition. if(data.table == incident){ if(action ==resolve){ gs.info(inside resolve +action); //gr.setValue(incident_state,6); gr.setValue(state,6); Not able to understand what is the mistake i am doing. All things ServiceNow try{ Its just been published here. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. This doesnt seem to work in Service Portal. adsbygoogle.requestNonPersonalizedAds = 1; Submit catalog item using a script2. Name the new catalog item. Required fields are marked *. Using these core activities we can design the workflow. Thanks you so much, Mark.. From what Im seeing, setting a variable to disabled in Calgary seems to behave differently than it did in Berlin and results in actually modifying the contents of the variable to be blank in the Options (sc_item_option) table. Thanks. Field Name: Manager, Field type: Text Box (Read only field)4. $$(img[id=view.sys_user]).each(function(img){ Also when i click request approval the button is not disappearing? Without the getvalue line it works fine. Basically ui policies are used for client side scripting or for client side field manipulations. Would setting the service catalog property which initiates auditing of variables contribute to the problem? Thats whats causing the setReadonly command to fail. I did try this and its not hiding the context menu . Or is my system merely broken? These rules are typically pretty complicated to set up for standard forms since there are so many variables involved. Could I use a similar script ? However, I need to require comments if they try to reopen the incident. How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. What do you mean by misuse of Label variables? We have separateUI policies option available for every catalog item. There is a way now! We tried to place this script in our eureka instance and is working great except for the HTML field type. It should look like this if everything went as planned: Looks like everything worked! I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. change assigned to etc, that the date type variable will be wiped of data. How would you extend/update to remove a Related Link rather than a button? Heres a sample. When i click the update button then all the data inthe form form should update in the service portal. If youve set it up as described, you should end up with the value recorded in work notes. Not sure if its in conflict with something else Ive done, but when I deactivate the code the variables stay after an update. Thank you! I will create a HI Server ticket regarding this setReadonly issue. //Exit after hiding the first 'Submit' button, //Remove all buttons except for the 'Update' button, //Disable the context menu for non-admins, //Disable all form section header context menus, //Disable the context menu for non-admins and non-itil users, //Disable all form section header context menu items, //remove reference icon on Request for user field, //Hide the back icon on old and new SN UI, //Hide the reference icon for the Request 'Requested for' field, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, http://wiki.servicenow.com/index.php?title=UI_Actions, https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/, http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks!