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In this case, I sold a sweater that was one of those in-between sizes. When a buyer opens a case, she submits a reason and evidence for the return request. Repeat the actual shoe size again in the listing's description. Tap the order for the item(s) you wish to return. Privacy Policy. Privacy Policy. I have never worn or washed this NWT dress, which was purchased in this condition. But the past few months it seems "item not desicribed" return cases are getting out of hand. List the shoe by the size written on it. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Scan this QR code to download the app now. View thismommyisreals profile on Facebook, View thismommyisreals profile on Twitter, View thismommyisreals profile on Instagram, View harmonyetgraces profile on Pinterest, View thismommyisreals profile on WordPress.org. A Poshmark employee decides the outcome of the case. Create a free Poshmark account 2. Since that last post, Ive had a total of six cases. The day the buyer received it, she claimed it wasn't "long enough". 1. What is a return address? ETA: Thank you guys so much for the advice and great suggestions! She stated she confused her shipments and she never intended to buy the item. Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. Sellers are given a chance to respond. Hello! Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. Hiding a return address : r/USPS - Reddit Thoughts? Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. This subreddit is not affiliated with or endorsed by the United States Postal Service. The item was described as a NWT dress with one slight flaw. No, an open case wont affect your Poshmark closet. Another month just flew by. I realize eBay returns system is just as faulty as I have used their platform for certain items, but at least I can get in touch with a HUMAN when I call customer service and not get a bunch of computer generated responses. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? So well talk about what to do to avoid cases being opened against you on Poshmark. You can also reach out to the seller for additional details, measurements, or photos if needed. What To Do When A Case Opens Against You On Poshmark In it, I included the screenshot of my purchase confirmation. Box stands for Post Office box. Wanted to see if anyone else here did it, and if they had any tips or advice? Case Opened Against You on Poshmark? Here's What To Do By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. Tap "Problems/Order Inquiry," then "Order Not as Described.". Do you try to stay anonymous? She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. What other tips do you have for return cases? If this happens to you, take pictures of the item immediately, then open a dispute with the site as soon as you can. Select Submit. To manage your addresses: In the app Go to your Account Tab (@username). They first stated that the sweater was worn more than I had stated, as it didnt fit right. The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. Whats the full-length measurement? As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. How can poshmark support/customer service side with a buyer who has absolutely no profile activity and clearly damaged the item, over a faithful seller. I politely responded that that was an issue of fit rather than item not as described. Username etc : r/poshmark. If it goes in your favor, great. If not, learn your lessons and make sure it doesnt happen again. I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. These may work for some sellers and buyers, but it doesnt say enough about your listing. And continue to discuss with Poshmark support, and show your pictures or descriptions to back up your claim. I've been a faithful posher for over 5 years selling 1,060 items so far. If you notice any intentional damage or anything untrue, then you can open a case against the buyer too. Archived post. Is it straight, skinny, high, or mid-rise? Dont worry you (seller or buyer) wont be billed for it. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. If you're going to ship late, let the buyer know there'd be a delay, and they would understand. Do you ever white out your return address? : poshmark - Reddit If this happens, the buyer must ship the item back within a certain period. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Refer to my previous return post on my experience with this. Select from a previously saved address or add a new one by selecting Add Address'. Follow This Mommy is Real on WordPress.com. Quora - A place to share knowledge and better understand the world and our You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. r/poshmark 2 yr. ago. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. for full details. For sales above $15, Poshmark charges 20 percent of the . Would this hurt my sales? Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? New comments cannot be posted and votes cannot be cast. One was the size of an adult hand, and the other would fit my thumb. Does anyone remove return addresses? : r/poshmark - Reddit Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app. Select a reason for the return. I got the confirmation that the package was delivered to the Poshmark . She loves a good glazed donut and nerdy deep dives into the science of food and how it's made. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. You can put their address as a return address as well. New comments cannot be posted and votes cannot be cast. Contact - Poshmark The buyer opened a case not too long after receipt. Add images that clearly depict the reason for the return and include a description of the return. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty To file a return: In the app Select your Account Tab (@username). If Poshmark denies the return, the sale will close and the funds will release to the seller. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. So such issues do not qualify for a refund. Press J to jump to the feed. Poshmark return cases take only a few days, or less than a week to resolve. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. To initiate a return and refund, file a claim on the Poshmark website or the app. I then contacted Poshmark customer service, who asked for photos - which I provided. Honestly though, I don't really want to be found. Cookie Notice As frustrating as that statement can be, there is truth to it. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Poshmark - Wikipedia For more information, please see our Any buyer can open a case to return a recent purchase using the account tab on either the Poshmark app or web version. Approve a return. Thank you. To change your shipping or return address, click on Change' next to your address. This past month, I had my first return in years. Offering a large selection of over 1,500 items, with new items added daily. Had I actually listed medium/large in the description itself, it may have helped my case. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. When people shop, theyre excited and counting days to receive their order and start enjoying it. Thanks in advance everybody ! It was a bit of a frustrating experience. So show your pictures alongside stock photos. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. Select Edit to edit an address or select Add Address to enter a new address. The buyer can make a case that you didnt show how new or worn the item is. FAQs - Poshmark and our Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! I'm more mad that i'm receiving a damaged item back that I will have no chance of reselling. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Runs big, runs small (mention it if thats the case), or true to size. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). But if not, just accept it and learn from it. Check out 13 Reseller Supplies You Need To Sell Online For Beginners. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. Questions? has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the . I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. It appears that on USPS click n ship I have to provide a return address in order to print the label. Make sure to read Poshmark policy for whats covered and what isnt, to protect yourself on the reselling platform. I was floored. Select My Addresses. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. In cases like this, the original listing is absolutely crucial. There was nothing else that I could have done to prove that this was a legitimate transaction in my view. As a seller, its in inevitable to have a case. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 6. Click the order for the item (s) you wish to return . The seller then has a period, in which to inspect it. Thank you. 5. On sneakers, you'll sometimes find them under the tongue of the shoe. Press question mark to learn the rest of the keyboard shortcuts They never addressed her complaints about odor, stains or condition. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 When a case is opened against you on Poshmark, dont panic. Poshmark Return Policy | Stop Doing This | Poshmark Tips 2021 Select Edit to edit an address or select Add Address to enter a new address. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. Do you try to stay anonymous? If you cant give write detailed descriptions of your listing, Google the product and copy the retail description of the product. Youll never know, the buyer may change their mind and decide to keep the item. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unfortunately, odor is something that can impact your case. Mercari VS Poshmark Which Is Better For Selling Online? Select Submit. Also, encourage buyers to ask questions about your listings, and reply to them promptly. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. Changing postback URL to hide Default.aspx - Stack Overflow Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Select Edit to edit an address or select Add Address to enter a new address. They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. I believe making extra money from reselling your stuff or saving money by spending wisely is ideal. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. If there are no issues, the buyer is refunded the money and the seller can relist the item. When she's not blogging, you'll find her listening to music or enjoying a good book. MF 356 : How dispute resolution works on Poshmark (and a quality Jennifer R and This Mommy is Real 2017 - 2018. step 1 Go to your account tab and then tap on 'My Address'. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Do not try to handle this outside of Poshmark, or outside of the case chat. It is not expensive and it is very useful so it keeps your address private. Its hard to determine when this is enough. Box. Theres always a chance that we may miss something. Your email address will not be published. 3. If you are adding or editing an address, you may be prompted to complete our 2 Step Verification. In this case, the buyer opened a case upon receipt of the item. In the third case, the buyer asked if there was a defect in a certain area of the item. Archived post. Im toying with the idea of cutting out the return address portion of my package labels, for security purposes. 3 How to start selling on Poshmark 1. Tips for Selling on Poshmark for a Beginner - Meg's Consignment In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. Select Order Not as Described. Having a case opened on Poshmark is essentially a buyer requesting to return an item. However, the tags were intact and the dress was otherwise flawless. Change your shipping and return address anytime you'd like! by otrootra. and our And Ill show you how to do these and more on this blog. I dont personally own a tag machine. Cookie Notice Do I need to put a return address on packages that are shipped via flat priority mail ? It it possible to motify the postback address so I can omit the default.aspx from the client browser? Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. In the end, Poshmark sided with the buyer. Couldnt I just put down the address of the post office ? So if a package cannot be delivered, it will be returned back to you, the sender. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? Return scams getting out of control : poshmark - Reddit I have reviewed the listing, and agree with their findings. For more information, please see our We would like to show you a description here but the site won't allow us. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. I listed 8 photos in great lighting that showed the condition, every . A P.O. Select on your email address. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. Archived post. Deny a return. How to Sell on Poshmark: An Easy Step-by-Step Guide - Oberlo It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. What is Poshmark's Return Policy? Click "My purchases." 4. Select Done. Even when you finally ship the purchase, some buyers would open a case for a return. Archived post. Select your order. Another mistake that can lead to Poshmark returns is inaccurate sizes. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. and our How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. Select Account Settings. 2. Do you try to stay anonymous? Username etc : r/poshmark - Reddit I added my original photo to the thread showing the "missing button" clearly pictured, and she said "well you sent me a different coat". Scroll down and go to My Purchases. On the web I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. Select My Addresses. Hoblin23 . How To Bundle On Mercari (With Pics) And Sell More, How To Sell On Mercari: How Mercari Works For Sellers, 23 Money-Saving Tips For Living On A Budget Without Feeling Poor, 9 Healthy Lifestyle Habits To Live A Happy Life, 12 Craft Business Ideas: Things To Make And Sell From Home, Black picture #3 shows actual color (if thats the case), Like-new condition or worn once or a handful of times, Only flaw is a slight scratch on the toes, see picture #4. Ive seen cases where a listing says size medium, and never mentions that it is a junior size, and the buyer receives a shirt or dress they cant fit into. If youre going to ship late, let the buyer know thered be a delay, and they would understand. Your email address will not be published. Account - Poshmark c#; asp.net; vb.net; Share. Improve this question. Its unintentional, but it happens. My username includes my unique first name and my profile pic is me. 23 7 7 bronze . And thats what you need to know about Poshmark returns and how to avoid them. One of the best tips for selling on Poshmark is to open a P.O. In fact, answering and addressing this type of behavior wont help the situation. The Budget & Mom Jeans blog earns commissions from qualifying purchases as an amazon associate. If you feel that you didn't receive what you ordered, you have three days from the day you receive the item to report the problem to Poshmark. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. This piece was very well said. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. Poshmark: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . For more information, please see our Interacting with my videos not only helps me out but also makes me smile! So it is time to do, Read More September/October 2021 Blog Income Report $714.34Continue, Last Updated on November 23, 2021 by Bree Do you want to learn how to sell on Facebook Marketplace, and, Read More How To Sell On Facebook Marketplace | How It WorksContinue, Your email address will not be published. Share. Just this week, I sent a wool blend pea coat to a buyer who paid $44. I've just started to get active on posh selling my old clothes. On the web How to maximize privacy as a seller? To avoid Poshmark returns, make sure you ship as quickly as possible. Some sellers might misrepresent an item or hide its flaws. It is a mail slot that you can reserve at the local Post Office. For more information, please see our