Recently we received several questions around the requirements for Skype for Business S. Synchronize users to the cloud and assign licenses (performed using Office 365). PART 2. Azure Cloud Calling is an all-in-the-cloud telephony solution for Communication Services. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. If you've already registered, sign in. Auto attendants allow you to set up menu options to route calls based on caller input. Business growth and worker productivity are slowed if administrators struggle to manage relationships and phone numbers across multiple service providers. For more information, see Considerations for Operator Connect. You want to use Microsoft-managed access to the PSTN. The version of AAD Connect you use must be version 1.0.9125.0 or later. This method requires the businesses use and maintain their own session border controller ( SBC ) as a bridge between the PSTN and Teams platform. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. You can configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). For Direct Routing, you must configure call routing by specifying the voice routes and assigning voice routing policies to users. The circuit-switched PSTN opens up a continuous connection between two phones, that begins with a dial tone and ends when the phone is hung up. This configuration is essentially a mirror of the on-premises configuration. Dynamic emergency calling (based on the location of the Teams client) is supported. More info about Internet Explorer and Microsoft Edge, Plan hybrid connectivity between Skype for Business Server and Skype for Business Online, Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online, Plan Phone System with on-premises PSTN connectivity in Skype for Business Server, PSTN Calling plans for Skype for Business, Enable the users for Enterprise Voice on premises, Synchronize users to the cloud and assign licenses, Move on-premises users to Skype for Business Online, Enable users for Enterprise Voice online and Phone System Voicemail. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. More info about Internet Explorer and Microsoft Edge, PSTN Calling plans for Skype for Business, Getting phones for Skype for Business Online, Infrastructure Qualified for Microsoft Lync, Tune Skype for Business Online performance, Plan for Enterprise Voice in Skype for Business Server 2015, Deploy Enterprise Voice in Skype for Business Server 2015, Planning for Enterprise Voice in Lync Server 2013, Deploying Enterprise Voice in Lync Server 2013, Deploy hybrid connectivity between Skype for Business Server and Office 365, Plan hybrid connectivity between Skype for Business Server and Office 365, Active Directory Federation Services (AD FS), Enable users for Phone System with on-premises PSTN connectivity in Skype for Business Server, Next Hop Federation Route Internal Pool Server, Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235 or higher (Front End or Director). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. This is the continuation of the post Deploying Polycom phones for Cloud PBX with on-premise PSTN Connectivity. With Cisco Calling Plans, customers can order, port, and provision PSTN numbers directly from Control Hub, eliminating the friction caused by multiple points of administration. Published date: June 14, 2021. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams. With Microsoft Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. Microsoft Teams Phone gives you PSTN connectivity choice, Simplified management that comes with all-in-one solution is important, There is not any existing on premises PSTN infrastructure (SBC or voice trunks) to interconnect with, Want to maintain an existing operator contract for fixed line numbers or wish to select a new carrier from a list of Operator Connect partners, Seek a fully managed solution - PSTN calling services and infrastructure are completely managed by the operator along with Microsoft, Have users in locations where Teams Calling Plans are not yet available, Need a fast and easy deployment simply connect to your operator and assign phone numbers to users, all from the Teams admin center, Enable improved mobility for hybrid and mobile workers, through a single, business-provided number for Teams and mobile calling, Eliminate costs associated with fixed line service for these users, Apply security, compliance, and policy settings across mobile devices, Quickly and easily deploy, configure, and manage calling for Teams, Inherit all the benefits of Operator Connect for employees with business provided mobile numbers (e.g. CCE will let you create a hybrid voice environment with an on-premises PSTN connection, and is required at this time for achieving what you want. Active Directory synchronization You must configure Active Directory synchronization using Azure AD Connect. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and . For information on how to configure Operator Connect, see Configure Operator Connect. If your organization is deploying Location-Based Routing (LBR) for Direct Routing or dynamic emergency calling, you must configure network settings for these features in Microsoft Teams. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This system must also reliably connect users across borders, while being compliant with local regulations. This scenario is the simplest upgrade scenario involving voice. Operator Connect. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. If you answer yes to any of the following questions, then Azure direct routing is the right solution for you: More info about Internet Explorer and Microsoft Edge, Supplemental Terms of Use for Microsoft Azure Previews, Phone number types in Azure Communication Services, Session Border Controllers certified for Azure Communication Services direct routing, Redirect inbound telephony calls with Call Automation. Transmission links constitute the physical wires or fiber, as may be the case . If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: However, your situation might be more complex. The online configuration consists of: For more information, see Configure Direct Routing. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). For other scenarios, see Microsoft telephony solutions. Vincent and GrenadinesSudanSurinameSvalbard/Jan Mayen Isls.SwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks/Caicos Isls.TuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUS Minor Outlying Is.UruguayUzbekistanVanuatuVatican CityVenezuelaViet NamVirgin Islands (British)Virgin Islands (U.S.)Wallis/Futuna Isls.Western SaharaYemenZambiaZimbabwe. Evaluating Direct Routing for Microsoft Teams telephony Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. An all-in-the-cloud solution with Microsoft as your PSTN carrier. On the SBC, configure voice routing to enable incoming calls by sending calls to Direct Routing instead of to the on-premises Mediation Server. Building your own on-premise PBX system can be difficult. To learn more about Phone System, including licensing and plans, see PSTN Calling plans for Skype for Business. You want to mix routing, with some calls going through Voice Calling (PSTN), some through your carrier. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. For more information, see What are dial plans?. Using the on-premises Skype for Business tools, run Move-CsUser with the -MoveToTeams switch. This article focuses on PSTN connectivity options. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Emergency calls are routed automatically to the Teams Phone Mobile carrier for a given number. But they also need a solution thats easy to manage. For more information, visit the Subscription eligibility documentation. For more information on this, look into Plan Phone System with on-premises PSTN connectivity in Skype for Business Server. - Cloud PBX with Microsoft PSTN calling. Read this section if your organization is using Direct Routing at a location that doesn't allow toll bypass. Your carrier manages the PSTN calling services and Session Border Controllers (SBCs), allowing you to save on hardware purchase and management. Additional features, storage, and support start at just one low price. Organizations may also want to port numbers or work with their existing connectivity provider. Microsoft supports a combination of solutions: For a visual summary of all the voice solution options, see the voice solutions poster. If you haven't already done so, configure the organization for Skype for Business hybrid. The basic steps are listed below. If you want to set up Cloud PBX with on-premises PSTN connectivity, you need some on-premise Skype for Business servers. Direct routing for Azure Communication Services coming soon (Recommended) Active Directory Federation Services (AD FS). Like the decision to stay on premises, choosing to purchase PSTN access separate from a UCaaS service often boils down to cost. Before following the steps in this topic, you should read the following: . Steps 1-5 are listed in the suggested sequence, but they can be done in any order. For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. For example, Direct Routing requires additional steps to configure call routing. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. (Unless deployed as an option to provide connection to third-party PBX, analog devices, or other telephony equipment for users who are on Phone System with Calling Plan.). This is not necessarily the same as your generic Internet connection. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). ). Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. Fortunately, Teams Phone provides the flexibility to deploy and manage different PSTN connectivity types to different users in your organization, optimizing for specific calling scenarios and requirements. Supportability statement for the hybrid environment with PSTN. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Configure Hybrid Voice Connectivity with Skype for Business online. How to use Location-Based Routing (LBR) to restrict toll bypass for Microsoft Teams users based on their geographic location. Zoom Phone Premise Peering provides organizations with flexibility and seamless options to migrate their voice workloads to the cloud. Enable users for Enterprise Voice online and Phone System Voicemail (performed using Remote PowerShell. For more information, see Phone System Direct Routing and Calling Plans. Configure your hybrid deployment Whether all your Skype for Business users are currently homed either online or on-premises, or if you currently have a mix, you must complete the steps to configure a hybrid deployment of Skype for Business Server or Lync Server 2013, as outlined in Deploy hybrid connectivity between Skype for Business Server and Office 365. Your preferred operator is a participant in the Microsoft Teams Phone Mobile program. Which user locations need new phone numbers from Microsoft? You do not need to retain your current PSTN carrier. Migrating this user to Teams requires moving the user's . Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. See the current rate list for PSTN calls. This preview version is provided without a service-level agreement, and we don't recommend it for production workloads. This type of switching is more efficient than circuit switching because the data is sent and received as and when needed. Learn the history of the PSTN, what it is, how it works, and how it compares to modern-day communication solutions. Assign the desired OnlineVoiceRoutingPolicy. Regardless of configuration, the entire system is managed centrally through Control Hub. For a complete list of Phone System features, see Here's what you get with Phone System. If you want to enable Phone System with on-premises PSTN connectivity for a user who was created in Azure AD, you'll need to create a new account for that user in your on-premises AD, configure the account on-premises, and then synchronize the account using a supported version of the Azure AD Connector tool. The PSTN uses circuit switching (or switching) for connecting calls. Cisco UCM Cloud enables customers to connect their existing PSTN service to Cisco UCM Cloud using a local gateway or via a certified SIP trunk. Note: If necessary, you can choose to connect a supported Session Border Controller (SBC) through Azure direct routing for interoperability with third-party PBXs, analog devices, and other third-party telephony equipment supported by the SBC. Read this section if you're migrating from an existing voice solution to Teams. Automated Provisioning of SBC, SIP PSTN Trunks, Teams DR / Zoom Premise Peering Trunks, Security, and routing policies Efficiency & Versatility . An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. The user is required to have a registered emergency address associated with their assigned telephone number. Organizations often have a variety of connectivity needs depending on their geographic footprint and unique business requirements which can complicate the decision-making process. You cannot enable users for Phone System in Office 365 who were created directly in Azure AD. If you are using Lync Server 2013, see Lync Server 2013 hybrid. Furthermore, Teams Phone allows you to make Teams your UCaaS solution, enabling PSTN (Public Switched Telephone Network) connectivity, and adding advanced call control features such as auto attendants, call queues, music on hold, call forwarding and more. Hi, I'm assuming that there is no existing on-premises Skype for Business environment. Plan Phone System with on-premises PSTN connectivity in Skype for Most importantly, we ensure that these options are easy to manage often from a single pane of glass. How you acquire and manage phone numbers differs depending on your PSTN connectivity option. -Requires certified SBC purchased from third-party vendor. You need to retain your current PSTN carrier. How you configure call routing differs depending on your PSTN connectivity option. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). Depending on your requirements. Deploying and maintaining a supported SBC. PSTN. To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. But the abundance of options might create some unsupported combinations. Combined with Phone System, PSTN connectivity options enable your users to make phone calls all over the world. If youre a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan. 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When Teams first launched PSTN connectivity services, Direct Routing was the only option available to companies that wished to retain and integrate their existing carrier into the Teams ecosystem. . Enabling users for Teams/Skype for Business is not supported if the user object is created directly in the Azure AD in a hybrid configuration. For example, everyone should read about Phone System and understand the options for connecting to the Public Switched Telephone Network (PSTN). As mentioned above, the Hybrid Voice Connectivity provides access to PSTN for users with a Skype for Business online account. HelenaSt. Direct routing is a virtual connection between a developer application and the legacy on-premise telephony or carrier used for calls on the public switched telephone network (PSTN). You might want the simplest solutionPhone System with Calling Plan. For more information about Cloud Voicemail and its configuration, see the following articles: By default, all outbound calls use the assigned phone number as calling identity (caller ID). In some countries and regions, it's illegal to bypass the PSTN carrier to decrease long-distance calling costs. The environment supports the following combinations: For all users, the user object must be created in the on-premises AD and synchronized to the Azure AD using the Azure AD Connect tool. Cloud Connected PSTN gives customers the flexibility to choose from a growing selection of Cisco-certified providers that offer service in over 65 countries. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Phone System with your own PSTN carrier by using Operator Connect. Functionality described in this document is currently in public preview. With Direct Routing, PSTN trunks connect directly to the Direct Routing service through your on-premises Session Border Controller (SBC). Teams Phone mobile enables organizations to: Direct Routing This highly customizable approach allows you to maintain your existing PSTN carrier and telephony investments by connecting your Session Border Controller(s) (SBC) to Phone System. Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. It's a cloud-based solution that's simple to set-up, inexpensive to use, and easy to scale. Mariana Isls.NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint MartinSamoaSan MarinoSao Tome/PrincipeSaudi ArabiaSenegalSerbiaSerbia and MontenegroSeychellesSierra LeoneSingaporeSint MaartenSlovak RepublicSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSt. An all-in-the-cloud solution with Microsoft as your PSTN carrier. You don't need to retain your current PSTN carrier. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Dynamic emergency calling (based on the location of the Teams client) is supported. How to get and manage phone numbers differs depending on your PSTN connectivity option. - Cloud PBX with local on-premises PSTN connectivity. An . You get numbers directly from Microsoft and can call phones around the world.