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BEWARE: EGO battery powered tools warranty is a scam : r/Tools - Reddit I registered the string trimmer and they have the serial number and receipt. ( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass. Support is horrific. 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. new Date().getTime(),event:'gtm.js'});var Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. I recommend against purchasing anything from Ego! Price: $6,999 kit with six 12.0Ah batteries and charger. One dead boy in a nappy. 3178. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. xmlHttp.setRequestHeader('Content-Type', 'application/json'); almost 2 months to get a battery to replace one that malfunctioned 75 talking about this. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. I need to put a small deposit down ($20) with Home Depot. E GO=Garbage. returned. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. && window.URLSearchParams I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. This is a crazy policy. Recently, my lawn mower decided to stop working. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. The mower must have been purchased from an authorised EGO Power+ Dealer. Great, I thought. T.T.1 second agoI'm careful to read the directions & take good care of my lawn equipment. I didn't have any way to see a status on my warranty claim. Their board of directors should try calling the help line and see what customers deal with. They say you have a warranty then give you the run around two supervisors at that! Greenworks and EGO slightly differ when it comes to warranty plans. Really !!! industry leading 3-year warranty. Check out EGOs incredible new Z6 Zero Turn Riding Mower. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. For the best experience on our site, be sure to turn on Javascript in your browser. return window.Promise window.lazySizesConfig.loadMode = 1; EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU Sign up to hear about new Commercial Series tools and innovations. 3 years warranty without registration. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. I have no clue if this slowless is on Home Depot's end, but it seems like it. Any handling and transportation costs (and other expenses incurred in claiming this warranty) Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. classes: false audioguy1911 6 mo. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. See Item #3 under their Limited Service Warr https://egopowerplus.com/warranty-policy [deleted] 3 yr. ago Yeah, beware of that too. JavaScript seems to be disabled in your browser. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi CL}. support@egopowerplus.com.auPh New Zealand; 0508 000 346. Sign up to hear about new Commercial Series tools and innovations. You are also entitled to have the goods repaired They should be able to help you especially if you tell them the service centers refused to help. And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au This company is truly a joke save your money, energy and time ! to zero turn riding mowers. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. js.src = src; Zero customer care. This website makes use of cookies to enhance browsing experience and provide additional functionality. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Try this for an hour. && ('objectFit' in document.documentElement.style); I loved the EGO lawnmower I purchased, at first. The store will not work correctly when cookies are disabled. && window.fetch To redeem Insider Dollars, you must be opted in to one of email or mobile. Basically no customer service. j=d.createElement(s),dl=l!='dataLayer'? Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. $1799. Here are 8 tips for writing great reviews. Email: Now I like having a cordless lawn mower, but I can buy a good quality gas mower for for less than there batteries and a gas mower runs forever if you take care of it. Call Ego customer service. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. Battery life for a 1/4 acre lot is awful. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? Two states away. How about hiring some help ! Resources and Support for EGO Owners | EGO - EGO Power Plus Fast forward to now (April 2023) and while using the string trimmer it just stopped. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. Our batteries and chargers are backed by an We see that youre on the North America site but appear to be outside the U.S. and Canada. Experience With EGO (Lawn Tools) Customer Support & Warranty My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. Called back a second time and did not get through after another hour. We stand behind our products, so please call with any concerns or questions. Barry Humphries, Australian comedian best known for alter-ego - CNN You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. Why wasn't I told this during the initial claim? So I did. Warranty Policy | EGO Power Plus They don't stand behind their product ..Never again am buying EGO. This warranty applies only to the original purchaser at retail and may not be transferred. If you already registered an EGO product, you can log into your account and view your product details. Defective products abound. Bought a string trimmer with battery, then an extra battery October 2022. It was my own fault as I used it on my gravel driveway and when I called and explained what happened they sent me a new snow throw head under warrantee. Last update I got was that the item was marked "in transit" back to the store on the 17th. Be the first to know about new products and innovations. hbbd``b`@`B W For the best experience on our site, be sure to turn on Javascript in your browser. After looking online it is apparently common for the string trimmer motors to just give out. My attempts at a warranty replacement have been horrendous. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Visit our Contact Us page for additional ways to get help. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`; When requesting warranty service, you must present the original dated sales receipt. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Be the first to know about new products and innovations. A small boy killed by another Russian missile attack on Ukraine is a EGO Power+ Outdoor Power Equipment and Portable Power Products. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . JavaScript seems to be disabled in your browser. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. Ph Australia; 1300 000 346. Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. I wont buy another Ego product. function browserSupportsAllFeatures() { This deposit is refundable when the repair service is deemed to be covered under warranty. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. What would you like to do? Be the first to know about new products, innovations, and offers. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. I've charged my EGO 7.5Ah battery about 84 times. function loadScript(src) { EGO Tools | Total Tools Greenworks will offer warranties of four years on mower parts and only two years on the battery. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. The store will not work correctly when cookies are disabled. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. Your receipt will be requested upon completion of this registration. Authorized Service Centers for Batteries? : r/egopowerplus - Reddit document.head.appendChild(js); The offer only applies to walk behind push and self-propelled mowers, it does not apply Check out EGOs incredible new Z6 Zero Turn Riding Mower. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. Called the warranty number on Thursday. Claims under the warranty must be made within the warranty term. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. She hung up on me. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. * For defects caused by material or manufacturing fault. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns EGO will offer warranties of five years on mower parts and three years on the battery. ego doesn't honor warranties : r/egopowerplus - Reddit Any claims other than the right to have the defect rectified as stated in this warranty are excluded. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Ive never had a a battery go bad from any other manufacturer. The phone call was quick and painless. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). After multiple tortuous calls to customer service they finally agreed to replace them. View Details. We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. }; I have asked for a call back, never got one, have stayed on the line while watching a basketball game because I was getting non response, line just cut off at the end of business hours. The second time the call back was the next day. Registering your product does not work. The second battery worked for a while, but is not now and I am going through the process described above. }); How many years can you expect an Ego lawn mower battery to last? This machine is much heavier than a gas mower. Please allow up to 24 hours for your account to update before redeeming points. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Offer valid from 1st May - 30thJune 2023. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. 855-346-5656. What would you like to do? . WebFont.load({ Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel?