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Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Something was working and now isn't? It looks like your browser does not have JavaScript enabled. Provide justification or business need for the escalation. LEADS 3.0 - Illinois State Police Users working from home should perform regular resets of work PCs. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. We are working through all the requests for assistance and will get to you as quickly as we can. Grace B. Hou, Secretary, IDHS Help Line If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. If you are using a personal device to work from home you should be using Citrix Remote PC Access. Technician and Administrative accounts should not be registered. It looks like your browser does not have JavaScript enabled. IDHS: External Illinois.gov Accounts DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Someone from . Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. Enterprise Desktop Services. 1-800-843-6154 Report a Problem Manage Passwords Request a Service The ITSD team creates a work log entry including the provided information. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Industry best practices guide secure service delivery to agencies. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Central Complaint Registry. Use this link if you need to manage or reset passwords. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Invalid Login ID. TTY Support Line: 866-277-5669 As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: ISP.LEADSADM@illinois.gov Questions about State of Illinois Digital IDs? The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. All past Reminders of the Day are posted out here, as well. Remain on Cyber Alert! Please keep the following in mind:-For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair.-Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Many of you are approaching the time to reset your user password. Category: Please remember to practice good cyber security during this time of heightened public health alerts. This needs to be a reboot/restart from remote and not a "shut down". Disability Survey - Welcome - Illinois 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Avoid opening attachments or clicking links from delivery services. Monday Friday8 a.m. 5 p.m. This system is for authorized users and official business only. " " has been revoked. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Please see the If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Together, we can build a strong cyber defense for the State of Illinois. TTY Support Line: 866-277-5669 Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Be sure to explain you are resetting a password for the IDPH Web Portal. More information is posted on the DoIT Remote Work page. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; State of Illinois Digital ID Login Watch for communications written in broken English. Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. Visit our Site . Please respond by saying, "This is . The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. If they are asking for information from you, be safe and exit the email or text. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. An Agency CIO or Group CIO may email DoIT.Helpdesk@illinois.gov or call the IT Service Desk (ITSD) to initiate an escalation. Making another contact via the help desk or report a problem could further delay the process. within the next 2 hours. Please include your name, phone number, and specific application name, detail of . Login to Survey Digital ID registration - Illinois Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. From identity management, administration of the statewide network and creating agency resiliency plan. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. FOIA Requests - doit.aem-int.illinois.gov Support: Report a Problem. The restart should be done at the end of the work day to allow the PC to restart and update. Report all suspicious activity to DoIT.Security@illinois.gov. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Agencies who have adopted Office365 can access these resources by going to For additional self-help tips and FAQs, please visit the Remote Work FAQs page. Remember to get some exercise each day. DoIT Identity Management Accounts - xxSupport - illinois.gov Click here for some simple defensive tactics and additional information and resources from our Federal Government. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Make the choice to maintain your health today to better enjoy tomorrow. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. The registration process for State of Illinois Digital IDs begins here for all users, BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. We also recommend clearing your cache/history periodically. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. Chicago: 312-814-DoIT (312-814-3648) In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. IDHS: IES Access and Support Center for External Partners Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) This needs to be a remote reboot/restart and not a shut down. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. It looks like your browser does not have JavaScript enabled. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. DoIT Service Portal | RI Division of IT - Rhode Island Use this link if you need to manage or reset passwords. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Who can I contact? Please keep trying to connect via Citrix, as some users can get through. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Increased phishing alert! As you transition to remote work, Webex and videoconferencing skills will become more valuable. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Webex is your go to for all your Remote Work meeting events. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. Here is the fix. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker IDHS: DDD Communication - September 18, 2020 When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. FOIA Contacts - Illinois Please turn on JavaScript and try again. Read the FAQ. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Staff will respond to service requests during the published business hours. As always please consult with your doctor before starting any exercise. Thank you for your patience. Springfield: 217-524-DoIT (217-524-3648) For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. both Illinois residents and out-of-state users. Then follow the steps below for the download. Springfield: 217-524-DoIT (217-524-3648) The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. You may have to clear cache/history or reboot the device a few times. Illinois Department of Innovation & Technology May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Visit More Support Links Services Catalog By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. For additional self-help tips, please visit Remotework.illinois.gov. Phishing attempts are on the rise and one simple click can put the entire organization at risk. If your agency has a need for new employee setup, please submit those via Amy OConnell. All incidents reported to DoITwill be captured in the DoIT service management ticketing system and addressed according to the. DoIT Identity Management Accounts Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment.