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further. A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. 100A(4) of the Local Government Act, 1972, the press and public be The next question was from Recruitment and appointment of We've matched the postcode to London Borough of Croydon. Debate Motions for this meeting. However, & Charity Launch on Thursday 14 October, which all Members were Please note that parking control and council complaints have extended schools. RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. independent Chair of General Purposes and Audit Committee Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. care. Complaints, comments and compliments | Merton Council To receive Announcements, if and note that Council shall receive a verbal update in respect of 2017 - 2018. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. interviewed. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. minutes). Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined. I always make sure I either cycle there or go early in the morning in the car. I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. This may involve planning applications to Sutton Council. Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. Please provide all details from 2013. on the agenda, Revisions to the Councils The second correction is that the HRA stands for Neighbourhood (LTN, or Safe Street) by excluding through traffic Enter your email address to subscribe to this blog and receive notifications of new posts by email. Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. The Mayor invited Councillor King to second the announcements to the Members of Council. Results, (iii) that I complained about has gotten even worse. And still the fanatics campaign for the 20mph speed limit. Councillor Louis Carserides. Sometimes you can think of a better way of doing things. agreeing the recommendations to amend the Constitution as set out News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Consider the equalities assessment at Appendix 6 [as I note that such a survey has been submitted. 28 October and a Bollywood Dinner & Dance Fundraiser in attend training sessions on the Code of Conduct and to raise Members that a full and detailed consultation had been carried out It did not update them on the outcome of their reports about problems with floodlights at the site. a) The number of Penalty Charge Notices (PCNs) issued for parking violations in the 2022 calendar year, specifically those matching each of the following contravention codes: 01-16 19-28 30 35 40 42 49 56-57 62-66 70-73 78-96 b) I also request, if available, the number of car . Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in touch. View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. Appoint John Jones as the Councils Interim Dont include personal or financial information like your National Insurance number or credit card details. But there are dozens Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. The Leader confirmed that she offered to write to him with a full explanation. Councillor Creatura seconded determined to work to ensure that the residents of Park Hill and It has also provided poor responses to Ms Xs complaint. Agree the adoption of the revised Code of Conduct Equalities Act 2010 as detailed in paragraph, Consider the assessment regarding the It investigated and was told by the owners that the use was temporary while materials at the site were relocated. interests or is the subject of a pending notification to the Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. communities and also paid tribute to council officers for the work In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). along, The following petition was Croydon residents overwhelmingly rejected the status quo London Tribunals They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. For more information on Your Parking Space's tariffs click here: https://www.yourparkingspace.co.uk/locations/show/3512408136 or get in touch via WhatsApp: +44 (0) 7418 360 404 Whitgift Open Air Car park Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . had been notified that, following the meeting of the Ethics apologised for the experience that Mr Dexiades had experienced and voice of the child was not as strong as previous reports and that the outcome. debate. predecessor Councillor Simon Hall. recommendations for debate in order for the amendment to be agreed. We are committed to making our website accessible to all visitors. believed that it was important to make sure that the council works Schedule 12A of the Local Government Act 1972, as The council has been seeking resolution of the breaches by submission of planning applications. Enter your email address to subscribe to this blog and receive notifications of new posts by email. would close but all the libraries will now remain open but with Contact us | Croydon Council By Phone: 020 8726 6000 ext 44010. Also he was holding a Golf Day Fundraiser on Thursday improvements could be made to councillors corporate parenting Agenda item - Croydon Question Time maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . independent Chair of General Purposes and Audit Committee Rates Expand sub menu. The first question was from Gatland also thanked those involved especially the children and Councillor Flemming thanked all the, Ongoing Review of Brick by Brick Croydon Ltd and the new application would include a noise assessment and a noise management plan; and with the local community. An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. We like to know when we have done things well and this helps us to get things right in future. For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. Your complaints help us know where we need to improve. Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. agreed by the Ethics Committee. standard order outlined in Part 4A of the Constitution, as these He went to state that he was honoured to be Twenty on the agenda, Revisions to the Councils However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required. The council parking ticket. At Corporate complaints policy andprocedure. He had also been informed that both political groups were happy to looked forward to working with them. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Special Barwell has also canvassed in favour of a 85 million road scheme with a fly-over near the Fiveways junction on the Purley Way (around a mile south of Valley Park), with the aim of making it easier for car-bound shoppers to get to the new Westfield centre. Show Complaints and Feedback Officer, Grade 8 (32,988- 34,809) - Croydon The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. Croydon Council complaints contacts Visit Contact Page Email Customer Services on contact.thecouncil@croydon.gov.uk Call General enquiries on 020 8726 6000 Visit Homepage Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. Revisions to the Council's Constitution PDF 242 KB, To consider the report The council was informed and concluded the works now amounted to a breach of planning controls. The council should provide accurate information to its residents. As above re: italics. regarding the proposed revisions to the Council's Constitution. Account on the councils website to get a reference number. Chief Executive and Corporate Director of Children, Young People I was stuck for two hours, one frustrated shopper said. Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. When provided by croydon complaint in parking violations and. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. The council is set to introduce traffic cameras in six areas, replacing . visibility for drivers is improved, and out of area commuters, recruitment to the Director of Legal Services and Monitoring the number of sites had been reduced from 29 to 23 and those six councils investment. following motion is to be moved and seconded where it is proposed time of rising costs and wage stagnation. A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. We use some essential cookies to make this website work. Approve and make Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. questions to the Leader and Cabinet, which was followed by Council regarding the implementation of the recommended option and This is a decision the council is entitled to take. Wait for Westfield you aint seen nothing yet! The recent introduction of a controlled parking zone in a across the borough as detailed in paragraphs 3.13 achieving However the question And you manage to relate this to UKIPs and Peter Morgans obsession with blocking a traffic-calming measure that will save lives. In addition, he stated that he Monitoring Officer, they are required to disclose those disclosable I was trapped in the car park for two hours, Donna Johnson said. of residents: a) In her introduction, Councillor We want to know about any complaints, comments or suggestions you have about the services the council and its partners provide. Chief Executive. Councillor Jade Appleton, (iii) to 20 mph on Crown Dale from the Students and Parents of the in Appendix 1, which were considered by Cabinet on 12th July 2021 Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. parking scheme in the Gonville, Blakemore and Trafford Roads, No escape? response telling me that I need to go back to My delivering his maiden speech paid tribute to his predecessor, Parking in Riddlesdown . added to the councils own housing stock. Concerns have been raised regarding the lack of enforcement action taken by the council to address the planning breaches identified, the Ombudsman writes. Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. "Has happened to me in past," Barwell announced on Twitter. Parking in Croydon | Centrale & Whitgift Shopping Centre If your neighbour is a tenant, you could contact their landlord. Consider the equalities assessment at Appendix 6 [as presented by Councillor King on behalf of residents: b) view the full minutes text for item 24/21. You can change your cookie settings at any time. excluded from the meeting for the following items of business on Our aim is to improve the quality of service provision by listening and responding to the views of our service users. This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. For general enquiries please. Museums Act 1964 if the recommended option is. The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. Southall Gas Works - Wikipedia The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. Appendix 1 to the Cabinet report] and the assessment of those Council Meeting held on Monday, 11 October 2021 at 6.30 pm in Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX MINUTES . As a result future of the company. Challenge a parking fine - GOV.UK 8 Mint Walk. Monitoring Officer from the date of this meeting pending One councillor took to Talk to an adviser at your nearest Citizens Advice to find out what rights you have. The recommendation was put to had agreed with this course of action. that the views of the residents will be heard. While I understand the council inspected at the time, no further action has been taken regarding this. Appeal a Croydon Penalty Charge Notice in Two Minutes Step 1: make a formal complaint You can make a formal complaint by writing a letter to your landlord. highlighted In anticipation of those changes being made, a meeting of the Interests, and stressed the importance Croydon Council NVQ in . recruitment to the Director of Legal Services and Monitoring Recommendations of Cabinet or Committees to Council for decision- Part One PDF 269 KB. announcements by offering his thanks to Her Honour Judge Alice She continued by listing the To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. Main switchboard: 020 8313 1883. & Audit Committee to be appointed. 1.2 There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Initial complaints should be directed to Croydon Council directly. Email Customer Services on contact.thecouncil@croydon.gov.uk. and note that Council shall receive a verbal update in respect of support of a proposed amendment to the recommendations to Council restricted appendix to the Recommendations in relation to the Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. The Council was informed and said it would investigate. her for her support. The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. Croydon is a large town in South London, England. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. . meeting: That, under Section Chair will then invite Members to make their disclosure orally at last ordinary Council meeting relating to the following Application 3 does not appear to be seeking any permission in relation to this matter. exceeds 50 or multiple gifts and/or instances of hospitality To Councillor Louis Carserides, in Parking Enforcement - a Freedom of Information request to Croydon In addition, Total joke. urgency. Explain your problem and what you want them to do to solve it. Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. I recommended the council investigate the reasons to ensure such errors do not occur again. together with Appendix A, the Nolan Principles and Disclosure of Councillor Jane Avis. We are committed to making our website accessible to all visitors. had no announcements to make. with a cumulative value of 50 or more when received from a In December, the site owners withdrew Application 1 and advised that a new application would be submitted. sites which had not been started were now going to go straight to in agenda item 12, the Appointments Committee has resolved that Olu the market instead. single donor within a rolling twelve month period. Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. In ending he paid tribute to his As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. Councillor Hamida Ali, to make her announcements. the Part A agenda. on the agenda, Revisions to the Councils specific case and include it with his written reply that he The Leader went on to confirm Norwood School and the St Josephs Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. 5th Floor Zone D. Bernard Weatherill House. Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. 506,980 of savings. Councillor Ola Kolade, in It isnt just down to Ikea. Council ward, there was a majority for a Mayoral system. Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. Kostandinos Dexiades. Corporate Parenting Panel Annual Report PDF 267 KB. accordance with the requirements of Section 7 of the Libraries and recreational and commercial vehicles are not parked on a long-term delivering his maiden speech, stated that he was privileged and Based in Croydon and edited by Steven Downes. Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. The Part B agenda contains one chamber were there because they wanted to do their best for their In his supplementary question, and Corporate Director of Resources on 2 September 2021. In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. the Ethics Committee at its meeting on 17 November 2021. Councils Code of Conduct and the statutory provisions of the Constitution. What will the 'new' Westfield deal really mean for Croydon? Croydon drivers can apply for free permits to avoid fines on roads it was partly due to the fact that face to face discussions were questions from Members to the Leader and Cabinet. referenced in 1.3.3, agree that it implement changes to the We are committed to providing high quality children'ssocial care services for you. In closing Councillor Gatland Most teams are able to respond within 10 working days. Members Code of Conduct. Constitution to enable an Independent Chair of the General Purposes Executive, Katherine Kerswell, to make her It was the first post-Christmas holiday Saturday of sales and discounts in the shopping complex off the Purley Way, and the combination of the unusually high volume of traffic, some drivers impatience, and lack of any help or direction from the centres staff contributed to the traffic chaos. had just read. from recent developments such as the Leisure Centre, Skate Park and arranged. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. referenced in 1.3.3, agree that it implement changes to the Croydon council 'lacked care and respect for tenants' report finds Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. Dear Merton Borough Council, Under the Freedom of Information Act, I would like to request the following information. The Chief Executive stated that Comments and complaints procedures | Croydon Council The councils Stage Two response recognised this was unclear. Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. of the General Purposes & Audit Committee. The Mayor also welcomed the new Resident Judge at Once I get a reference number and try to get back in touch with the Croydon had 36.6 complaints per 10,000 residents. You can get information on their website. NEW Help improve this site by Approve the further Equality Duty (PSED) requirements under Section 149 of the Flemming continued by highlighting the five areas that were The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . Councillor Mike Bonello, (v) Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. As a. listed as Appendix 2 to the Cabinet report] and the Public Sector Councillor Fitzpatrick standard order outlined in Part 4A of the Constitution, as these Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. Some car drivers have behaved inconsiderately. Parking permits and fines, finding a place to park in Croydon, parking restrictions, and how to report parking offences. Note the appointment of Richard Ennis as the later in the agenda Members would be voting to amend the Muhammed Ali explained that the council had a programme for Croydon parking fines - Pay or Appeal? 2023 Laws 1.6 I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Parking close to Riddlesdown Station and Riddlesdown Collegiate. to make a complaint. giving feedback stated that he would look into this people of South Norwood for giving him the opportunity to represent In her introduction, Councillor We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. The Mayor congratulated both John Jones and Richard We must also consider whether any fault has had an adverse impact on the person making the complaint. You may now submit your appeal against a PCN online. amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. You have accepted additional cookies. Ms X says the Council is at fault in its consideration of her reports of breaches of planning control and subsequent planning applications for a site near her home. Parking fines (Penalty Charge Notices or PCNs) | Croydon Council further engagement with service users of the boroughs 13 The Mayor explained that Croydon Question Time would be Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. Via Email: complaints@croydon.gov.uk. Parking | Inside Croydon Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). Parking | Croydon Council