We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Thanks. How do I edit my listing? Dispute raised viagogo - PayPal Community However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. 0. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Your experience can help others make better choices. Does Viagogo pay their employees well? The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Resale Help - Ticketmaster Help There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You should get the exact tickets that you ordered. By using our Site, You agree to accept this Agreement. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Phoenix Suns Tickets. 3.3 Laws and Regulations. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). TicketNetwork. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. The tickets were sold in October for 180, but so far I have not seen the money. Sellers: once your tickets have sold, viagogo charges a service fee. 6.7 Third Party Information. So its not int he sellers interest to sell fakes or not actually have the ticket. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Tickets may be substituted with comparable or better seat locations without the Buyers approval. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo - PayPal Community The Sellers and the Buyers are hereafter jointly referred to as the Members. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. When We receive an offer by bank transfer, We will check to see if the bank account is valid. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Ways to get paid when selling tickets on StubHub : StubHub viagogo - Buy & Sell Concert, Sport & Theater Tickets Cons: Viagogo Reviews. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." I can't see my Resale tickets available to buy on the website. How to get a refund, repair or replacement. We are no longer accepting comments on this article. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. 5.1 Investigations. Viagogo accused of listing non-existent tickets on behalf of seller Copyright viagogo Entertainment Inc 2023. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This does not prevent us from varying these terms without reference to them. How do I change my payment method for getting paid? Almost all retailers now have an option to 'save this card for faster check-out next time'. Can I Get a Refund from Viagogo? - GetHuman Your payment will be initiated 10 business days after the event takes place. This is so we can promote the sale of tickets and items that You list for sale. Selling Mobile transfer tickets you bought on viagogo? Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE What is the Viagogo booking fee? - Quora You may also file for a claim if your tickets are invalid or not accepted at the venue. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. This does not affect our editorial independence. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Don McLean Concert Tickets. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Viagogo may have to pay back millions of pounds to fans Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. 7.5 Miscellaneous. Welcome to viagogo's online ticket exchange (the "Site"). If you can't make the rescheduled date, then you're entitled to a full refund. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Affiliate links: If you take out a product This is Money may earn a commission. Theres a problem with my wedding venue or supplier - what are my rights? This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. How do I get a refund from a ticket seller? - Which? Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. viagogo - Buy & Sell Concert, Sport & Theater Tickets Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Sadly I could no longer attend on the new date which was in October 2021. Check out our video below for advice on how to avoid ticketing scams. Viagogo releases data showing huge scale of ticket touting These steps apply to Personal accounts. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Ticket resale company 'determined to sit outside the law'