Ticketek is selling for the following venues only. If could give a minus 10 score I would. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. We/Us/Our We are the Booking agent with whom You made the Booking. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App
Confirmation that the document cannot be replaced in time for the Booking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Sell tickets directly from your Ticketek Account. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. A doctor cannot be You or a member of Your family. Zero stars, uselessly run, waste of a time company. (Receipt required for Doctors note refund up to 50 or equivalent). Any reason for refund must not be foreseeable at the time. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Pleased to meet you, won't you guess my name? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Would I ever get the tickets! Was given tickets for Ed Sheeran concert as a gift. I have contacted your Customer Service team but have not received a response. An incident number or report from the Police or relevant traffic authority. This is such scummy conduct. Maisie Peters: 7:00 7:45pm
Poor service really. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Years ago I did a few days temping at Tiketek. Why is your site permanently unavailable.
A copy of the letter requiring Jury Service. A copy of the notice of failure or disruption of the public transport. So thanks very much! More Info. Then I looked on Trustpilot at their reviews and really started to worry! Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I would and do prefer not to use their services. Are Refundable tickets offered on Gift Voucher sales? They are the shittest service in Australia. We may consider other Emergency Circumstances at our discretion. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I sent a message via the website and got the pdfs a day or so later. We use dedicated people and clever technology to safeguard our platform. The call centre shut the phone to the customer's face.. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Safe, Fast and Verified Abusive partner? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Stick to Ticketmaster. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. No way to recover tickets. Tixel is a safe ticket marketplace to trade tickets from Ticketek. confirmation or our website for contact details. Cannot add tickets to wallet. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. (Receipt required for Doctors note refund up to $100 or equivalent). Times are approx. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. What is the Ticketek Marketplace Terms and Conditions for? Is it cheaper to book online or through a travel agent? Anyone can write a Trustpilot review. I have now been trying for a refund for 6 months. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. They do but its retarded. Worst website and app I have ever used!!! Sell tickets directly from your Ticketek Account. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means the unforeseen change of the date of an examination that. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Many of us haven't booked on line since COVID started, The site is worse than I remember. I reported the scam to my credit card provider! Everybody else looks like a paedo. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Ticketek takes the issue of scalping seriously. We may consider other Emergency Circumstances at our discretion. If there is a financial failure of any Transport provider. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Simply do not try to contact them in any way shape or form.Worst customer service. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Do I need any special hardware or software for print at home tickets? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Verification can help ensure real people write reviews about real companies. How did this happen? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Ticketek Marketplace (marketplace.ticketek.com.au). Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. No contact, no reply, nothing.You have stolen money from thousands of people who need it. How will I receive my tickets? Just fake a doctors note, cant imagine they review them too carefully. I am trying to buy tickets but it says unable to lock the ticket. What the hell is that? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. and subject to change at any time. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! It's criminal and needs serious investigation. For many, international travel is back on the cards. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us.
I received an error message after purchasing tickets. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. 2023 Trustpilot, Inc. All rights reserved. Are there any age restrictions enforced on my event?
Where the examination is being provided by a commercial business (not by an educational board). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. means an unforeseen circumstance completely outside. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Conditions that are unpredictable and the event is more than two months in the future. Might be worth looking into? Send them an inquiry many times and they are not answering! Fire A report from the fire service and/or police. Any vehicle You plan to use during the Booking. Share. Emergency Services Police, Fire and Rescue Service or other Emergency Services. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Create an account to follow your favorite communities and start taking part in conversations. Ticketek Australia you're a pathetic poor excuse for a company. To read more about Covid-19 please visit our dedicated page here. Finally got an answer from them when I contacted fair trading to help. :(, tails, they sent an email saying they has processed the refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication But the thing is, they didn't. If you've forgotten your account details, never fear we also . Where documents can be replaced in advance of theBookingor on the day. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. As it got closer to Christmas I started to worry, as they were to be presents. In event of a Refund Application the English language version shall be the basis of settlement. Breakdown A copy of the call out note froma nationalbreakdown recovery service. I've bumped the ticket by responding as recently as January 2023. etc. What a disgrace!! I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. chevron_left, Availability & type of seating will vary & is set by the venue. The best person in the world. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. If there is a financial failure of any Transport provider. Immediate household persons living together at the same permanent address. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Safe, Fast and Verified The customer service was super helpful and I got the ticket value back and it sold super quickly. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour").