The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. The new policy offerers a coupon. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I deleted my account. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. The MDL transfer order can be found here. If a show is canceled, with no new date, then they will. I am disputing through PayPal. status of any class action settlement claim. NEVER USE STUBHUB. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. The next day, I received a $500 charge. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Yes I have two events canceled from Covid that I did not get a refund. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Thanks ! Your email address will not be published. Adam Silver had to get the Christmas bonanza in- fans be damned. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. If the other driver has minimum liability coverage, can I still sue them? U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. No mention is made of the safety of the attendees. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. A link has directed you to this review. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. I had to do all the work, not them. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. They asked me to list it as resale. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. This is the first time I have been using this website. For Daddario, that price was $6,200. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub went a step further and simply halted cash refunds altogether. In this . Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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For more information about reviews on ConsumerAffairs.com please visit our McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . They told me to sell them. Share this with everyone please!!!! Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. The U.S. The company has yet to comment on the lawsuit. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Should You Become a Constitutional Lawyer? Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. StubHub has stated that they will provide no comment on pending litigation. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Ive been trying to get my money back for 2.5 years with no luck! 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Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. Same seats wrong game. StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . All eligible Settlement Class Members will receive an award upon submitting a valid claim. Prices may be higher or lower than face value. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Furthermore, is there a class action suit against Ticketmaster? I tried contacting support and I kept getting the same response. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Print. Mobile app: The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Call toll-free from the U.S. or Canada, or chat online with support. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. We value your privacy. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Lied to me and stole from me. StubHub said I had to wait 7 days after the show took place to get my money. Emily Walsh. All Rights Reserved. Matt McMillan filed the lawsuit in federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some . I may or may not be able to make use of rescheduled games as in the Nets- Denver game. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I was informed they could not secure the tickets from the seller. You must contact the We aim to provide readers with the most up-to-date information available about today's consumer products and services. Read the complaint here: StubHub Refund Class Action Complaint BOSTON . Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. They sell you things they don't actually own and if there's an error, too bad for you. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Never again StubHub. McMillan then asked StubHub to refund his money. And the seats they offered were listed for $30 less than the ones I purchased. Id like my money back! However, you've agreed to the terms and conditions of Stubhubs sale policy. The complaint claims that the company did not offer refunds for tickets to canceled events. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Add me too please! The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. I purchased tickets via StubHub for a concert 3 months in advance. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Unsubscribe at any time. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. It promises a full money back refund in the case of a canceled event. In the meantime, they may continue to pursue the case individually. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. Now Im stuck with 4 tickets to a concert I cant attend overseas. They said it would take up to 30 days. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Its policies are not just designed to protect consumers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Since COVID-19 has come, StubHub's new policy is no refunds. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. I am not good at technology. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. Sep 15, 2021, 1:28 PM. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. | Sign me up! StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. I bought 2 tickets to a concert in SC that was cancelled. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Matthew McMillan Settlement A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. StunHub has to be the worst company in the history of companies for customer service. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . THEIR GUARANTEES ARE A LIE. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. I listed tickets and never heard back that they sold.