This months episode of the eBay Seller Spotlight podcast is live! Carefully check the returned item before issuing a refund. Tip But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Select. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. In the rare instance, this can happen. What does the eBay Money Back Guarantee cover? The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Buyer pays for return postage: . Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. View cart for details. Once you request a return, the seller should get back to you within 3 business days. Offer customers 30 day refund policy because EBay is always going to side with customers. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Youll hear from us within 48 hours. What if the seller doesn't offer returns? If we're asked to step in to help, we may ask the buyer to return the item to you. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. 01-08-2020 If you know me, you know Im not one of those people. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Tip Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. This is obviously not how I shipped it out and was damaged in shipping. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. This will definitely help any return request case that comes your way and a good habit to get into. Tune into our last eBay for Business podcast episode of 2022! Check out this video to understand how dimensional weight is measured when shipping. Then and only then you give a refund for the item. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Simply print the label on normal paper and tape it to the package. You know its interesting that the post I read before yours says If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. And dont waste time taking packaging pictures Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. When a buyer opens a return request the funds related to the sale may be put on hold. nirE troP ,naM fo elsI. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Send a message to the customer to solve the problem. The condition of the returned item is important, so repack it carefully. You might be asking, Do private sellers have to accept returns? The answer is No. Copyright 1995-2023 eBay Inc. All Rights Reserved. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If the return request is for Item not as described, I get them to let me know why they think it is not as described. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Ebay sides with buyers in not as described claims. If you want to start your own business, the reseller business model can be a great place to start. Make a point to take action on your listings to avoid unwanted returns. In most cases this is true. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Make sure the barcode is clear so the carrier can scan it easily. When listing an item, it's important to include your returns address - opens in new window or tab. So what happens if your eBay item is not as described? If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. 01:47 PM. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. What does the eBay Money Back Guarantee cover? In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Send you a message The seller may ask you for some more details about your return request. You can't deduct the original shipping cost from any refund amount. Escalate to eBay if you don't reach a resolution within 3 business days. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . You might be asking, "Do private sellers have to accept returns?" The answer is No. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. See details. and another item where the item returned was not the part I sent. So having a returns policy can give you a competitive advantage. In some cases, your response options may differ. He tried to re-tie it down with new straps and put in a request for a refund. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. If you dont ship the item back by that date, we may close your request and you will not receive a refund. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. On the next page you'll see the refund amount. The dispute is Not As Described. Within our return policy, we state that return shipping is paid by the buyer. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. Accept the return:The buyer will send the item back to you for a full refund. This was one of those times I was pretty happy I had taken photographs while I was packing it. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. If you choose to use your own carrier, we recommend using a tracked service. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Check out our FREE intro Workshop! For more information, see our Condition of returned items policy. naM fo elsI. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. The eBay Resolution Centre is at the bottom of this page. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. The criteria for Top Rated Seller is here: Top Rated Seller Program. Your email address will not be published. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Select the percent you want to deduct from the refund amount. I find that if an item sells once, it will again. eBay Money Back Guarantee policy, Welcome to the Selling board! The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. See the Abusive buyer policy for more examples of activity that we don't allow. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. This will help make you a top seller and keep money in your pocket!