In business, time is money. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has The due date was 1/20/2023. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Scammers!!! Privacy Policy. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. Youll need to contact your credit card processing company. They have a long history of giving back, engaging with local. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Click Look Up Cards. The credit info for the selected contract appears below. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. The money code information displays at the top of the screen. Wex wouldnt help at all, just lied and wasted our time. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. WEX Fleet cards are to be used only for fuel purchases or roadside services. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. It gets billed to the card. Pumacard options Pumacard Wex Inc also agreed to payout other various costs related to the delay. Under the Contract ID drop-down, choose the account from which the money code will be drawn. Our card works at a variety of merchants. As a result, standard interchange rates that are the standard of such networks are not applicable. To edit a policy, select it in the Policy Number drop-down. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. Focusing on diversity also means focusing on inclusion. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Focusing on diversity also means focusing on inclusion. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. They now want a detailed receipt. As part of a very successful multinational company with annual profit in the extremes of 88+M, They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Ask us your questions here. This does not compare favorably to our list of best credit card processors. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. WEXs unethical business practices have negatively impacting my credit as well. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. I know its confusing .. eye roll .. WEX has frozen my account. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Look for the QBO file you saved in Step 1 and then select Open. All this because WEX, a company we have never had any dealings with ( and never will!) Audit Your Current Statement To Find Its Hidden Fees. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support WEX is the worst! By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. Furthermore, there are specific store-branded card networks offered by particular brands. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. If you need more information, you can input your business info here and contact us for assistance. However, Visa and Mastercard offer their own fleet. Fleet cards go by a few different names. I am the bookkeeper for a company vexed be WEX. Click Finish. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Fleet gas cards are a better way to manage fuel expenses for business vehicles. However, you can get an idea of the interchange rates you can expect to pay. See Who The Worst Processors Are. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Referral Partner Permissions. The most common fleet cards are by Wright Express (Wex) and Voyager. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Incompetent fucks. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. This type of billing is unethical at the very least. Ready for the ultimate credit card processing experience? This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . Related Article: Introduction to Credit Card Processing Rates and Fees. Getting paid to re-write this page? Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. 2023 Host Merchant Services. (See Look up card.). Set the Validation type, which determines how the prompt must be entered by the card user. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. An approved line of credit offered by Love's Travel Stops to approved customers. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). The company has received 107 complaints in the past three years. The sole purpose of the material presented herein is to alert, educate, and inform readers. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Still getting notified of late fees These self serving morons could have left my employees stranded without working fuel cards. We were then told that the 6.99% was the periodic rate rather than the APR. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Worst company managing my health care funds. Since thats the lowest rate of the purchasing card categories, thats the goal. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Ive contacted customer service multiple times and spent long times on chat and hold both times. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Hopefully they get banned from my state at least. That means finding a processor who is familiar with B2B transactions. NO. 3 reasons we see people flipping to a fuel card: Apply Now As the blog gained in popularity, Ben began directly assisting merchants in their search for a processor. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. I am being told that all is done by email and there is nobody I can talk to over the phone. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Some cards can be set to require the employee to enter mileage at the time of purchase. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Fleet cards also allow businesses to control how drivers spend on fuel. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. How does it work? Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. They claim they need a receipt. Also, cant use funds from previous year for 3 months after the new year. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Wont return as a customer. Required fields are marked *. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail.