One of Gatehouse Bank… The ATOM Bank Savings … Dangerously bad, misleading and badly represented by intermediary. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. Profess halal credentials. Founded in 2008, Gatehouse Bank used to operate savings accounts under the Milestone Savings brand, although at the time of writing, it appears that Gatehouse Bank is phasing out this brand. Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. We started our mortgage process back in July and completed near the end of November. Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. Gatehouse Bank … During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. I find this unexplained and worrying. This is a long article so we want to make your life easy with a quick summary of our findings. Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate … I have used customer services twice … Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Thank you, Gatehouse Bank Plc. I explained to Y the urgency of my situation, that the property in question was extremely popular and I would risk losing the purchase if my matter was delayed. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. One of the few lenders who continued lending and supported brokers throughout lockdown. Gatehouse Bank plc is an award winning Shariah-compliant UK bank offering personal savings, residential & commercial property finance, commercial deposits and real estate finance. Which? Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. Our initial concerns were sadly well founded. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. Founded in 2008, the bank is Sharia compliant. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. About Gatehouse Bank. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. Your feedback is appreciated and will help us to improve our service going forward. Cost me £50k. The next best one-year fixed rate … It doesn’t just focus on the big UK brand names, but promises to provide secure savings products regardless of where the bank was founded. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Despite complaining to the bank they are satisfied it was explained to me, what is more annoying is I specifically wanted to avoid paying broken rent and took the steps following advice from the mortgage adviser and set my completion date accordingly but the bank are unwilling to listen.Please think twice before taking mortgage out with these (this is the beginning and I hope I don’t have further hidden charges not explained to me sufficiently). At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Gatehouse Bank, formerly Milestone Savings, is a new ethical Sharia-compliant challenger bank that is authorised by the Financial Conduct Authority and the Prudential Regulation Authority. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. His customer service skills and knowledge was exceptional. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.Founded in 2008, the Bank … Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. © 2021 Trustpilot A/S. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. We’re sorry to hear that your experience of Gatehouse Bank was disappointing. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. This is a vital protection for savers, particularly those depositing money with banks based in other … Gatehouse Bank joins UNEP FI as a founding signatory It is great to see our CCO, Paul Stockwell in Mortgage Strategy’s latest magazine, discussing the rental sector. Mortgage application. Dangerously bad, misleading and badly represented by intermediary. The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Any potential clients please be aware of the delay tactics and go with a company which is more professional. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. Y while sympathetic was unable to help me further and stated that due to the resource demands (there are only 4 financial advisors qualified to assist within the whole company) there was no question of bringing forward my meeting. I would advise Gatehouse that their time would be better spent correcting their failing level of service rather than feigning privacy concerns in order to have reviews removed.Having said that in order to comply with guidelines all names have been removed and replaced with 'X', 'Y' and 'Z' ___________________________________________I approached Gatehouse Bank to facilitate an Islamic Finance product and was allocated X as my financial advisor. As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. Rate reduced on 95 day notice account with only 1 month's notice. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. As a first time buyer, I had several questions which I needed answers for. These principles will directly impact the way in which the bank chooses to invest and lend the money you deposit into your ethical savings … The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. But we were assured that the mortgage application had already been in process for 5 weeks and so was ‘well under way’. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. Need to see how long it takes now for the purchase time but all looks good for now. At the time of writing, Gatehouse Bank’s one-year fixed term deposit on Raisin paid 2%, just behind Atom Bank… It got to the point where we would be homeless and losing the purchase due to ridiculous requests. Gatehouse Bank, formerly known as Milestone Savings, is a UK challenger bank based in London. Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. 20 Gatehouse Bank reviews. Gatehouse Bank is currently the best rate on offer to savers over a one-year term and is the best deal to be offered for a one-year fix for over a year. Gatehouse Bank is a PRA and FCA regulated bank … We’re sorry to hear that your experience of Gatehouse Bank was disappointing. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. We started our mortgage process back in July and completed near the end of November. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. Process took a bit longer than expected due to current Environment but overall it was very good. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. The process has gone to pots and 5 months on we were going back and forth with emails and request after request after request. We would recommend Gatehouse to anyone looking for a home purchase plan. Savings … Online account opening was quick and straightforward, follow up mail welcome but login credentials did not work and I have emailed asking for help but with no acknowledgement at all so am still locked out.Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. Firstly, who are Gatehouse Bank? Our initial concerns were sadly well founded. Your feedback is appreciated and will help us to improve our service going forward. It is the biggest commercial bank in Nigeria and the sixth biggest bank … Hello ATOM Bank Hello ATOM Bank Basically I was looking for an Easy Access Savings Account that was both straightforward to setup and use. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. It currently has partnerships with six banks. I’d say from our experience steer well clear from this bank. I sent in my enquiry and within a space of few hours, I received a callback. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. As a first time buyer, I had several questions which I needed answers for. A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. Great service overall was impressed with support provided to get the case through. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. Truly recommended! Gatehouse Bank Reviews 1 / 5Poor overall rating Founded in 2008, Gatehouse Bank is a shari'ah compliant bank which offers real estate finance, mortgage-related products as well as savings products. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! However was charged £400 broken rent. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. Not so with Gatehouse. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. Ashley was always at the other end of an email, I would ask for regular updates and deadlines and then chase it up and he would always have an update for me or advise where I could get it from. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. Share. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Ashley was a great Help in getting my home re-mortgaged. Profess halal credentials. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. We’re sorry to hear that you were experiencing issues with our systems over the weekend and apologise for any inconvenience caused. An ethical savings account can be the following things: A savings account offered by a financial institution that makes a commitment to not have a negative impact on our society or environment. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Gatehouse Bank plc (registered number 06260053) is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Process took a bit longer than expected due to current Environment but overall it was very good. Direct Adviser was on the ball and proactive. Thank you, Gatehouse Bank Plc. If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! Founded in 1990, Zenith Bank is a multinational financial services company based in Nigeria. Need to see how long it takes now for the purchase time but all looks good for now. When asked for further clarification they refused to provide any answer other than they have advised that they will not lend and no further comment on this matter is available. The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. I am extremely happy with the service Gatehouse Bank provided. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. Gatehouse Bank is a bank based in central London, Mayfair to be precise. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. Y while sympathetic was unable to help me further and stated that due to the resource demands (there are only 4 financial advisors qualified to assist within the whole company) there was no question of bringing forward my meeting. As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. Would use again. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. Please rest assured that we are an independent UK Bank and all eligible deposits are protected by the Financial Services Compensation Scheme (FSCS), the UK’s deposit protection scheme, details of which can be found on our website. A week later I finally received a call back from Z. I explained that I had taken the services of a different lender. My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank.Naturally, we were anxious with all the paperwork involved. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. I find this unexplained and worrying. Triodos Bank customers’ savings are now protected up to £85,000 should the bank go bust. Mortgage application. Excellent from start to finish. Ashley was a great Help in getting my home re-mortgaged. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). A lender who will lend where others will not. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Milestone Savings is a trading name of Gatehouse Bank plc and offers a range of Fixed Term Deposit and Notice accounts to the UK retail market. © 2021 Trustpilot, Inc. All rights reserved. bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. this is a good example of working as a team. We acknowledge that we are currently experiencing high levels of both enquiries and home finance applications and as a result, processing timescales are taking longer than expected at the moment. We would recommend Gatehouse to anyone looking for a home purchase plan. Gatehouse had the best rates in comparison to equivalent banks.We found the bank took a lot longer than conventional banks to get to offer stage but this was expected to a degree as it is still fairly new and teething problems are expected. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Summary. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. A free inside look at company reviews and salaries posted anonymously by employees. However was charged £400 broken rent. I have now passed the matter to the financial ombudsman to support me. Any potential clients please be aware of the delay tactics and go with a company which is more professional. One of the few lenders who continued lending and supported brokers throughout lockdown. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Gatehouse Bank refers to itself as a challenger bank. I’d say from our experience steer well clear from this bank. Please re think when buying from this bank. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. If they simply didn't want to lend for whatever reason, it should not have taken the best part of 10 months to say so! I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. A great team who are really helpful. The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. Money Compare is a trading name of Which? Excellent from start to finish. ... all went well with the savings rate after a year the rate dropped which was to be expected with an offer that if … Truly recommended! Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. His customer service skills and knowledge was exceptional. Raisin is currently offering a bonus of up to £100 when you open and fund a savings … An added attraction was that the account should have a decent savings rate. Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor.