You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. I contacted Stubhub and they refused to refund my money. I WILL NEVER USE THIS SERVICE AGAIN. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. I purchased two tickets listed on site. That's why they have a return policy. No. I purchased tickets at the very last minute and got amazing seats. I notified a chat type person immediately to tell her I made a mistake. StubHub will offer refunds for canceled events but not postponed events. this company sucks. Didn't find out until day before event. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Sorry we couldn't be helpful. If there is any changes to that, all affected buyers will be notified via email. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. What does "100% guaranteed" mean these days? STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Tried to resell same tickets for $20 more. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. i have attached the information from the venue. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. View Ticketmaster Refund Policy. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? I'm not paying $176 when stub hub messed up my order. The suit explains how StubHub has changed its. My girlfriend's 30th bday gift is being ripped off! Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Get the latest news on COVID-19 delivered to you. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I purchased tickets on their mobile app for a college basketball game. When I got to the venue my tickets were no longer accessible. No Wonder I See Horrible Complaints. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. How come they can't control that?!! When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. Part of my frustration is money lost but it's also abt the integrity of the company. Had I known seller didn't have tix I never would've purchased. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Call +1 (866) 788-2482 with all the details about the purchase. We also use third-party cookies that help us analyze and understand how you use this website. If you want your refunds, go through your credit card companies or banks. Called back for refund. Customer service all the way to your seat, 2000-2022 StubHub. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I won't let them take advantage of fans like me by ; and they have friendly voices. Include the reason for the refund and any supporting documentation. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. You will enter your community username and new password and done! They bought tickets with promise of money back if the event does not occur. StubHub is a global marketplace and our policies vary by region, in line with local guidance. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. This cookie is used for the website live chat box to function properly. If you call Stubhub they insult you and treat you like crap. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. There were two artists scheduled to perform. What about Canada? Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. All rights reserved. Certainly they can see that my ticket barcode was not scanned somehow. Money down the drain. It . BOSTON . Most of us didn't leave yet! A StubHub employee via phone assisted in returning the ticket to my account. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The cookie is used to store the user consent for the cookies in the category "Analytics". "We chose StubHub because of their 'FanProtect' guarantee," Brown said. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I emailed them screen shots proving there was no such disclosure. When I received the tickets it is stamped on them in large lettersStudent ID required! Don't do it! Up the food chain with a supervisor, still nothing. I don't have "proof" because stub hub transferred these tickets and took my access away from them. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I lost my tickets. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. What are you going to do to help your customers? "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. StubHub is a ticket resale and exchange service. Terrible customer service. I don't even have an account, never purchased tickets but some thief stole my card info. These cookies will be stored in your browser only with your consent. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Overcharged. Other sellers may take a case-by-case policy. All of our tickets were void, fakes, frauds. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. The 3 tickets totaled close to $600. and did I get a refund?!? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. DON'T BUY ON THEIR PLATFORM!!! THE ATTORNEY GENERAL SAYS ANYONE AFFE. This cookie is set by GDPR Cookie Consent plugin. Last Updated on September 16, 2021 by Dave Clark. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). But . We lost the concert for that. Called for a refund and they won't give me one and the manager hung up on me. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. Analytical cookies are used to understand how visitors interact with the website. Never again will I use StubHub! Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. $868.64 is a lot of money especially now to just throw away. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Want to pick up my tickets from a UPS store. He was waiting for someone else to send them to him. It is taking Stubhub about 120 days to process refunds. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. never use them again. Too many other competitors out there doing it differently. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. It was for a special occasion. He did not do that. For most current purchase, the tickets were not actually available. i have attached the information from the venue. We are changing the way you register and sign-in to the StubHub Community. Still haven't received refund. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Ticketmaster, for example, states that if an event is . "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. be around to get first dibs at floor seats, on 09/20/2012 I went Any good news for refund for us regrading clear actionable step to get Coachella refund? If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. The spread of COVID-19 has rattled every corner of the live music industry. Or choose from the following popular destinations. "I finally got a supervisor on the line and he said 'No. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. if you have any questions please feel free to contact me. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. NOTHING. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The cookie is used to store the user consent for the cookies in the category "Other. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Save my name, email, and website in this browser for the next time I comment. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. No where does it state that you needed to be a student at the school to use these. StubHub is taking a lot heat over the policy. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. September 15, 2021 It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Will I be able to get a refund . I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. He reportedly paid $120 per ticket. I purchased a Citi field parking pass for Mets opening day. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. i am not interested in a credit that expires so therefore am requesting my full refund. Shame On You. Set your price or use our recommended price and tap List tickets. You should only sell what's actually available. View SeatGeek . THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. We wasted our night , took off of work and lost our ticket money. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Called stubhub, no help! Stubhub sucks! Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Stub hub has failed its customers once again with a terrible return policy. I want my money back I am not thinking about other events that might take place in the far away future. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. How is this legal for them to keep MY money? Also, awfully bold of them to assume I would want to purchase through them again. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Stubhub STOLE THE MONEY FROM ME!!!!! After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I got a COUPON worth 120% of my original order. How long until my credit card is credited back? I would advise taking this route to get resolution from StubHub. I'm being charged on sold tickets that were then refunded. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. No longer was it offering full refunds, only a 120. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I purchased tickets to an event that has been postponed twice the second time being indefinite. Yes Keep asking to speak to someone higher! I have been attempting to contact you several times regarding ticket order #553613638. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? The refund will typically process within 5 to 8 business days. I am quite dissappointed. At this point, this transaction constitutes fraud. asks for a code, which i put in, says incorrect code(which came from them). "We were only allowed 120 percent credit toward future concerts, not refunds.". Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. About WSJ. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Concert was postponed to October and was just canceled. Too late to purchase decent seats. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Of course! This site is horrible. You can request a refund from StubHub by email. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Use of this website signifies your agreement to our. Following backlash from customers, the ticketing company responded in a statement this week. The cookie is used to store the user consent for the cookies in the category "Performance". But by the end of March, refunds were suddenly gone. Did you find it helpful? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I purchased tickets for a James Taylor conert and paid for them months in advance. Bought tickets, they had an issue with the address during shipping and returned my tickets. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Wrong seats. Unfortunately, my order was submitted when I was clicked the cancel button. while we were at work. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. 3. "We were only allowed 120 percent credit toward future concerts, not refunds. They still charged me fully for a canceled ticket transaction. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Highly dussapointed. Copyright 2012 - 2023, ReturnsAndRefunds.com. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. F**ked up situation. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? This is the worst service I have ever are ticketes but are tickets were NO good. Needless to say, I initiated a dispute over StubHub's transaction. At NO stage did they advertise this game as a TBA or TBC date and time. I WILL NEVER USE STUB HUB EVER AGAIN. StubHub will contact you as soon as possible. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Worst Customer Service Ever. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Your email address will not be published. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. I don't know how your company seems to think that 120% is of equal value or better. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. However, from the date selection to the purchase the date was changed. StubHub phone wait times are 3 hours. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Hopefully the credit card company will stand up for me. The original purchase has aged off my account history. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Receive a coupon for 120 percent of your original purchase*. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Tap Tickets in the navigation bar at the bottom. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. Select Sell tickets from the three dots. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Crooks. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. It started giving credit instead: a voucher worth 120% the ticket price. You will receive an email with instructions on how to receive your refund. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. View StubHub Refund Policy. April 1, 2020 StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? If Adele ends up cancelling you will get a refund. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. If it is postponed/rescheduled, the tickets are still valid. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! By clicking Accept, you consent to the use of ALL the cookies. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. I placed the call today, which is the day after. However, if it's not in your name you can't get this done. I went to Barclays Center for the Chris Brown Party Tour yesterday.
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