30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Do not Sell or Share My Info, Year-end 2022 GAAP earnings of $4.51 per share; operating earnings of $5.09 per share, Company advances strategic initiatives including sales agreement for contracted renewables, new FERC 203 filing for Kentucky sale and continued strategic review of retail business, 2023 operating earnings (non-GAAP) guidance range reaffirmed at $5.19 to $5.39 per share with long-term growth rate of 6% to 7%. Utilities are required to offer a payment plan. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. No disconnect for seriously or chronically ill if certified by medical professional or if customer qualifies for assistance from Human Services, a charitable organization or Medicaid and if customer agrees to a payment plan. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Consumer line: 800-922-1531or 803-737-5230. Consumer line: 617-737-2836 or 877-886-5066. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Customer must negotiate a payment plan before disconnect date. We welcome your ideas and feedback. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. Disconnection is prohibited if customer agrees and adheres to a payment plan. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). 30 day disconnect delay with medical certificate, may be renewed 2 times. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. 95 F and above (elderly and disabled) Seasonal Policy. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. AEP is a utility company that provides electricity and natural gas to customers in the United States. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. While youre here, glimpse into the future of energy technology and innovation; learn how were building a more robust energy network; see how were coming together with customers and communities to make them stronger every day. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. A customer who agrees to a levelized billing plan will not be disconnected after April 1st. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. emergency. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Customer must enter into a deferred payment plan if termination is postponed. No disconnect during protection dates if customer agrees and adheres to payment plan. During the delay the customer is expected to agree to a payment plan. Customer must agree to payment plan. Do not Sell or Share My Info. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Certification of licensed doctor or health practitioner is required. Total ban when <32. Prohibited from disconnect if customer agrees and adheres to payment plan. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours Households that do not honor the payment arrangements will be subject to disconnect once the temperature is above 32 degrees or beginning in April, whichever comes first. Households that do not honor the payment arrangements. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. https://www.energyandpolicy.org/utilities-disconnect-coronavirus/, table of state seasonal termination protections only, https://psc.alabama.gov/file-a-complaint/, Alabama Public Service Commission General Rules, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, Alaska Administrative Code - Disconnection of Services, https://efiling.azcc.gov/online-services/utilities-complaint-external, Arizona Residential Utility Consumer Office, www.cpuc.ca.gov/about-cpuc/divisions/news-and-public-information-office/consumer-affairs-branch/frequently-asked-questions, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, 3002 Regulations Governing Termination of Residential Electric or Natural Gas Service by Public Utilities for Non-Payment During Extreme Seasonal Temperatures Conditions, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, District of Columbia Municipal Regulations Grounds for Disconnection, www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, State of Georgia Public Service Commission, State of Hawaii Public Service Commission, https://puc.idaho.gov/Form/ConsumerAssistance, History of Restrictions on Winter Disconnection, Idaho Residential Utility Disconnection Factsheet, Illinois Public Utility Act (220 ILCS 5 / 8-206), ity Consumer Counselor - Winter Disconnection Moratorium: Frequently Asked Questions, https://iub.iowa.gov/sites/default/files/documents/2018/09/2018.09.18_r_r_gas.pdf, https://iub.iowa.gov/sites/default/files/documents/2021/10/customer-rights-and-responsibilities-electric-9.29.21.pdf, owa Utilities Board - Utility Service Questions Brochure (2018), www.kcc.ks.gov/file-a-complaint/file-a-utility-complaint, Kansas Corporation Commission - Electric, Natural Gas and Water Billing Standards, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.maine.gov/mpuc/consumer-assistance/faq, www.maine.gov/mpuc/consumer-assistance/file-complaint, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, Maryland Office of People's Counsel Fact Sheet: Consumer Information About Gas and Electric Utility Service, www.michigan.gov/mpsc/consumer/natural-gas, www.michigan.gov/mpsc/consumer/electricity, www.michigan.gov/mpsc/consumer/complaints, Michigan Public Service Commission Fact Sheet, https://mn.gov/puc/consumers/shut-off-protection/, https://mn.gov/puc-stat/documents//pdf_files/011566.pdf, Rules and Regulations Governing Public Utility Service, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, https://psc.mt.gov/Consumers/Request-Assistance, Administrative Rules of Montana (ARM) 38.5.2505, https://psc.nebraska.gov/natural-gas/natural-gas-complaint-form, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, State of Nevada Public Utilities Commission, New Hamphire Public Utilities Commission - Winter Disconnection Rules for Electric and Gas Customers, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, New Jersey Administrative Code 14:3-3A.5, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, Protection from Electric and Natural Gas Connections, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, According to the Responsible Utility Customer Protection Act, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, Responsible Utility Customer Protection Act, https://ripuc.ri.gov/consumer-information, https://ripuc.ri.gov/consumer-information/how-file-complaint, www.psc.sc.gov/consumer-info/file-complaint, 20:10:20:10. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. New Jersey Administrative Code 14:3-3A.5 Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. 21 day disconnect delay if household member is certified as seriously ill. north wales dating agency Find a permit. When you opt in, we automatically fill in your ID from then on. Consumer line: 404-656-4501or 800-282-5813. I owe *** on disconnect. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Disconnect prohibited if customer agrees to a payment plan. Consumer line: 303-894-2070 (Denver) or 800-456-0858. two-week period encompassing Christmas and New Year's. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Consumer line: 208-334-0300 or 800-432-0369. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Remember User ID helps you log in without having to memorize your ID or look it up every time. Information on other non-recurring fees is Mid-Winter Rule: From January through March, residential customers who are unable to pay the full amount of their utility bill may qualify for the mid-winter rule which prohibits disconnection of service. Deferred Payments. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Consumer line: 800-392-8050 (toll free) or 334-242-5211. Regulated utilities must get PSC approval for disconnect. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. AEP Ohio, a unit of American Electric Power, delivers electricity to over 1.5 million electric meters, serving homes, businesses and industries in central, southern and northwestern Ohio. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Customer is required to enter into a payment plan. No disconnect if customer agrees to deferred or extended payment agreement. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. No disconnect if customer is on a payment plan. During the heating season, a utility may not ask for a security deposit. Shale Oil and Gas Location. Customer must negotiate a payment plan to maintain service after delay. Before you start, make sure you're not a current customer. The Ohio Environmental Protection Agency on Friday lifted its statewide moratorium on water shutoffs, allowing public water systems to resume disconnecting customers who don't pay their bills.. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Customer may request an extension. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. The disconnection date must be 10 days from the date the notice is issued unless a shorter time is authorized by the commission. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Regulated utilities must get PSC approval for disconnect. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. 21 day disconnect delay if household member is certified as seriously ill. Utilities must offer payment plan suited to customer's financial situation. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Customer is required to enter into a payment plan. Medical certification may be renewed three times in 12 months. Renewals are not needed if condition is certified as being permanent. Customers may utilize the winter reconnect order one time from mid October through mid April. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. NOTE: These policies may not apply to all utilities in your state. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Cannot disconnect if payment agreement is in effect. AEP Texas Central service area Date: 03/01/2023 . Douglas Sacha / Getty Images Drip Loop Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. We hope youll find it bright, forward looking and easy to navigate. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Certification forms must be completed for each case of disconnection or reconnection. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Consumer line: 501-682-1718 or 800-482-1164. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Modify home service Modify business service 1996-2023 American Electric Power. Consumer line: 866-380-9816 or 919-733-9277. Delay disconnect for 30 days with medical certification. Use of this site constitutes acceptance of the AEP Terms and Conditions. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. The Basics of Temporary Installations. If you or someone you know needs assistance, we can help. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection.
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