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Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! I was so excited and thankful for her great customer service. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. You will be notified via email that we have received your returned order and that your method of payment has been credited. (Cleaning and inspections are not available at kay.com.). Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Currently, I work as a sales associate at Kay jewelers, studying marital dynamics for my clinical psychology degree . All I get is a runaround. You are offered a chance to save up to 10% OFF. Your order will be kept at the store for 30 days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. I am being told that my ring is unrepairable, and that is NOT true. This company was holding a sale on their rings. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. I was told it could be exchanged by 2 different managers. Desired outcome: My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. It's time to enjoy your shopping with such a big sale. That man was at that store every time I came in. I wouldnt recommend this place at all. Customer Support Phone Number: 1-800-527-8029. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. (Engraving is not available on Kay.com.). Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. The diamond in my ring fell out on May 7. Read full review of Kay Jewelers and 2 comments. Text (855) 221 - 6255. Presently, Kay jewelers is in breach of two contracts that I have with them. Be Blessed and Take my advice Please. We owed $320.00 as of Nov.10, 2022. Kay Jewelers Customer Satisfaction Survey Sweeps (Exchanges cannot be made at kay.com). They have been horrible to deal with for a refund. Average Customer Rating. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Kay Jewelers customer service and expertise. Customer Service - Kay With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Contacting Kay Jewelers. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. She was very nasty with me and at first refused to listen to the entire situation. How will I know when my order is ready for pick up at my Kay Jewelers store? Global Technical Recruiter. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Useful. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. Doesnt seem like much but its a $600.00 difference. - how come they dont call to let me know? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Need Assistance? Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Kay Jewelers Corporate Office Headquarters If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Please see our return/exchange policy Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Even though it didn't ship yet I was told they cannot change the city state and zip code. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Solitaire engagement rings are the perfect representation of your love and commitment. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. First of all, check the store website. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. This is where the fun begins! Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. It can take up to ten days for this service. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. This review was chosen algorithmically as the most valued customer feedback. Sorry I didn't listen to my friends. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. Kay Jewelers P.O. Their telephone number is (845) 564-2205. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Rubies, sapphires and emeralds are precious gemstones. color: #515666; I highly recommend this store and customer service representative. You must bring a valid photo ID (such as a driver's license). MORE+, Buy now! You may trade in your diamond for another diamond at least double the trade-in value. Kay Jewelers does not raise credit limits automatically as a matter of policy. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Pinterest (Visited 147 times, 1 visits today) You may also like. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. The price I paid in 2003. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. they accept all major credit cards, PayPal, and Apple Pay. Unfortunately, there are quite a few good reviews about the company's support service. You will need to provide your account information and payment method when you call. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I took my jewelry in for inspection and found that the ring was broke. It should NOT be this hard to get my money back. That was not going to fly. Totally understandable. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The millimeter is our standard unit of measurement for jewelry dimensions. I will NEVER shop at Kay again. New setting for $500 with my stones put into it or b. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. If you continue E-mail us at Kay credit customer service or call 1-800-877-3616. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. and they even asked Brown, who said she bought the extended service . I wear the chain everyday and wash in it. I also went to the doctor to ask about and probably have to go back since its getting bigger! Clear Filters. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, We went to the Kay Jewelers located in Pentagon Mall. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Not very customer friendly, Desired outcome: I just want to take time to praise Sonya at the Park City Kay's location. If youd rather exchange your purchase for something new, great! If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. <3 my kay.com :), Great service and products. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. I am beyond frustrated with the service department at Kay Jewelers. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Shortcut: Press 1, then press 1, the press 0 twice. Affiliate disclosure: Hotdeals.com uses affiliate programs for Hamilton, HM 11 Bermuda. I was they would call me by end of the day to let me know, off they did not calll. Kay Jewelers Review | Superior Quality and Stunning Beauty Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. min-height: auto!important; Very disappointed with kay, bought a man watch and the band was to small. I have never bought any real gold that would break the way these pieces continue to break. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? Kay Jewelers provides services in the field of Clothing Accessories - Other. Program Overview | Kay Jewelers Gold Exchange See reviews below to learn more or submit your own review. A ring valued at $599. Guess what - NO REFUND! Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. He decided he was gonna get it appraised and wanted to wear it because it was so special. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. He gave me 1000% great customer service!!! January 25, 2023 by Ana Stanar. Is this your company? you can get $200 off some orders from KAY Jewelers. Don't worry, the conditions for using this coupon are very broad. No, there are no shipping charges applied to orders shipped to a store. This will surely increase the credibility of your complaint. How can we enhance your Kay experience today? I paid approx. Do not buy from them. *Exchanges are not accepted at kay.com. If I want to mail a payment , what address should I send it to? Corporate Phone Number: +1-441-296-5872. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. So don't forget to put the discount to use. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. For payments and other help, contact Kay credit card customer support at 855-506-2499. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com They are not willing to take the interest off. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Not an email. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. They treat their people like trash!!! You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Kay Jewelers Review | Diamond Expert By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. links within this website. How long do I have to pick up my merchandise? You will know exactly when it will be delivered. Kay Jewelers Credit FAQs I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Please see our return/exchange policy. was even willing to spend more & trade up, with a warranty purchase. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. When I brought it in, they said it would be $450 to repair. They sell no bands in store. Corporate Phone Number: 1-800-877-8169. They are the WORST company to deal with for a refund. November.25.22 5:20pm. Recently my boyfriend lost his mother and inherited her belongings. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Please read reviews from customers as myself or I promise you that you will regret going to Kays. It was three rings together. Kay Jewelers competes in Retail industry. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. We value your privacy. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. I contacted customer service and they do not have the ability to push the transaction out or expedite. Shortcut: Press 1, then press 1, the press 0 twice. It can help you save $200 OFF on your orders. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. For a price quote on specific engraving requests, please visit your local KAY Outlet store. I still had the Diamond, so that was to remount & fix the prong. Kay Jewelers - Just ok | Glassdoor Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. color: #515666; I would have remembered that. On May 27, 2022 Picked up ring from Kay. This is the 2nd employee they have let go that was a wonderful . Click here to get notifications about new complaints of Kay Jewelers. I was told they couldn't resize them, which seemed odd for a 'jewelers'. There can be some limitations, so pay attention. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. In order to start the call, please close this box and then unblock your mic in your browser settings. Your Jewelry Consultant is ready to talk! The best part is that she did this on one of the busiest weekends for Kay Jewelers! December 2021 my husband purchase 3 tennis bracelets for Christmas. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay color: #515666; We're Available. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. I email Kays and surprise surprise their "vendor" never even issued my return. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Phone Number: 1 (800) 527-8029. They are professional liars for MONEY! Contact Us - Kay Jewelers Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Custom designed jewelry is not returnable. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Privacy Policy. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. We encountered an issue signing you up. Custom designed jewelry is not returnable. cart reminders from KAY at the cell number used . I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Just trade it in for a upgrade. I have no clue why there are so many negative reviews. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. I called the store and asked for a district manager and they gave me a wrong number. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Kay Jewelers should not pressure and make their customers feel uncomfortable. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Budapest. I just LOVE MY NEW BEAUTIFUL NEW RING. An expert can help you narrow down options and find the perfect jewelry. 2020 for repair. Contact us by mail or phone. Enjoy reading our tips and recommendations. In our experience with Kay, we have had several frustrating experiences. Sunday: 12 PM 9 PM ET. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. The earrings physically broke on second wear, in February. ARPhotography . Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. It can take up to ten days for this service. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. I have spent a ton of money at Kay's because of Chris. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Learn more What is KAY Outlet's return and refund policy? Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. The trade-in value is the original purchase price, excluding charges such as tax and shipping. What industry does Kay Jewelers compete in? That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Style finder: Thank u so much Sonya u deserve a raise! Fix for a reasonable amount. Let me trade up without spending $450 first. Kay Jewelers Customer Service Phone Number & Hours - ForLocations Jillian K. said "I bought a diamond earring to replace one that was lost. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. I was told it could take up to 72 hours to hear back from a supervisor. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. when you purchase a product that is clicked through one of the outbound Copyright 2022 Consumers Unified LLC. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. On border-bottom: 4px solid #515666 !important; Log in - Kay Jewelers No, there are no shipping charges applied to orders shipped to a store. durable and stronger than white gold. How will I know when my order is ready for pick up at my KAY Jewelers store? Top of the Page, What colored gemstones are considered precious? From warranties to orders, Customer Support can answer all your questions. The sale associated was so patient and polite and very helpful. Do all rings come in the same size or are there different sizes available? Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. background: #515666; Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Overview. When I brought it in, they said it would be $450 to repair. KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Kay Jewelers Service Request Tracker - Starco Jewellers We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. The eligible items for the discount range a lot. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Top of the Page, How long do I have to pick up my merchandise? Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Excellent service. What is the difference between natural and lab-created stones? Shop the latest and enjoy express delivery and free returns today. Yes, they offer complimentary gift wrapping on all orders. What colored gemstones are considered precious? Ordered online and I received my order and everything was absolutely fine. Learn more Expressing love should never be stressful. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. 5. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Your Jewelry Consultant is ready to talk! To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! I called them and they told me that they had found and it would take another week to be ready for pick up. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Granted, it was pre owned, but still.