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Prefer a cash refund instead? How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. All Rights Reserved. 4. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. More: Stay up to date on all of MLives coronavirus coverage. A StubHub official said Wednesday the company doesn't discuss active litigation. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Have already received refund from credit card. August 20, 2020 / 6:06 PM It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Lets pick a winner in every mens college basketball conference tournament. You might noticed something is missing. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. The credits are valid through the end of 2022. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. You can apply this coupon toward multiple StubHub events in the same currency. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. How do I know if my event was impacted or where can I see the event status? Paul Sawers / VentureBeat . Were committed to guiding you towards the resources you need to answer questions about your event. "It was no problem canceling flights. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. The credits are valid through the end of 2022. 100 Ja Morants allegations of aggression off the court, explained. | NY Call 1-(888)-364-3065 |NYC Health Dept. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Suite 204 "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Unfortunately you will not be entitled to a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. StubHub updated their policy today. If you want to receive local news alerts, please download our WPXI News App. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Now, the company is the subject of two class action lawsuits Powered and implemented by Interactive Data Managed Solutions. StubHubs return policy is called the FanProtect Guarantee. EIN: 41-0953924. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Followhim on Twitter at @ProofHearsay. But these are unprecedented times.. Events that were postponed or rescheduled won't be refunded, Fowlks said. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower StubHub, as the middleman between buyers and sellers of secondhand tickets, says that handling refunds for the huge number of canceled concerts is simply not manageable. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. So Farley filed a credit card dispute against them, and won back his $600. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Viagogo, a tickets marketplace, bought StubHub in February 2020. But these are unprecedented times.. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Terms & Conditions. Unfortunately, as our complaint alleges, StubHub is breaching its . All Rights Reserved. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. But another major sticking point in all of this is event postponements, an entirely separate category of cases. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. StubHub and several more of these. pic.twitter.com/onFRrGVh6S. Unless you want a refund). SBNation.com. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The Associated Press. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. Date of experience: 20 January 2023. Legal Statement. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Set your price or use our recommended price and tap List tickets. Fax: 601.707.7913, 1 Timber Way If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. StubHub is offering the retroactive refunds now because the live events industry is opening back up. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. 21, et. Kimmel says its not as hard as you might think. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Are there rules to follow when attending an event? If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Coupons can be applied to one or multiple StubHub. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. StubHub normally sells almost $5 billion in tickets a year. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Your email address will not be published. Birmingham, Alabama 35203 Save my name, email, and website in this browser for the next time I comment. Worth to consider! The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Suite 1800 Financial Center May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Your email address will not be published. Cookie Settings/Do Not Sell My Personal Information. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Theyve only suspended them. Unless you want a refund. Market data provided by ICE Data Services. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. News provided by The Associated Press. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. . In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. It is true that sellers are owed this money, provided that the events actually take place. Required fields are marked *. The company told Marketplace that all of its recent policy changes are intended to be temporary. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Sucker punch in OVC tournament leads to 3 ejections. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Daphne, AL 36527 Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. To enjoy unlimited access to our journalism, subscribe today. This material may not be published, broadcast, rewritten, or redistributed. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. In the past, cancellation prompted a full refund from the online ticket broker. Payouts delayed for events before COVID-19 shutdowns. Get browser notifications for breaking news, live events, and exclusive reporting. 2023 Fortune Media IP Limited. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Postponed events may not be eligible for refunds. Request to speak to a Vivid Seats agent. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. There's class action suits, that they violated their fan protect guarantee," Rossman said. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Attn: Litigation Department It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. McMillan has had a StubHub account since 2017. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. At regular volume, we can afford to take that risk. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Marketplace is a division of MPR's 501 (c)(3). His attorneys did not immediately return emails. Always cover coughs or sneezes with a tissue or sleeve. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. But is StubHub legal? It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. StubHub's sole discretion (unless a refund is required by law)." 24. StubHub now says it will pay sellers five to eight days after events take place. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Yes If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Lindsay is the author of this solution article. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled.